Atlassian

<b>Working at Atlassian</b><b>Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Are you passionate about engaging with large customers based in Japan and have experience with software retention or? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Japan Loyalty Advocate’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!We impact the retention and growth of Japan customer accounts by cultivating strong partnerships with our large customers and positioning the high value of Atlassian’s software within every interaction.<b>Your Future Team </b>Japan Sales team is comprised of Loyalty Advocates, Account Managers, and Customer Success Managers specializing in Atlassian's full suite of products and services. All are striving for giving Japanese customers the best experience in our local language. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals then sharing how Atlassian's solutions can help achieve them.Every Loyalty Advocate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.<h3>What you'll do</h3><ul><ul><li>Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.</li><li>Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support</li><li>Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle</li><li>Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners</li><li>Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems</li></ul></ul><h3>About you</h3><ul><ul><li>Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas</li><li>Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures</li><li>Consistent track record of meeting or exceeding performance goals</li><li>Experienced in collaborating with teams worldwide</li><li>Business-level proficiency in both English and Japanese languages</li></ul></ul><b>Our perks &amp; benefits</b>Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" rel="noopener noreferrer nofollow ugc" target="_blank"><b>go.atlassian.com/perksandbenefits</b></a>to learn more.<b>About Atlassian</b>At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" rel="noopener noreferrer nofollow ugc" target="_blank"><b>go.atlassian.com/crh</b></a><b>.</b>

Yokohama-shi

Loyalty Advocate

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software &amp; collaboration. We have over 200,000 customers worldwide, and the Enterprise Solutions Advocates help the largest of those accounts scale their investments in Atlassian.Our Enterprise Solutions Advocate team in APAC is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan .Reporting to the Head of Enterprise Solutions Advocates - APAC , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.<h3>In this role, you'll get to:</h3><ul><ul><li>Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.</li><li>Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.</li><li>Work with cross-functional teams, including Enterprise Advocate, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.</li><li>Represent Jira Service Management at industry events and conferences.</li><li>Provide accurate sales forecasts and reports to senior management team located in Japan and Australia.</li><li>Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors</li><li>Experience in the ITSM market and familiarity with any service management solutions is highly preferred.</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.</li><li>Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.</li><li>Fluency in Japanese and English is required.</li></ul></ul>If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Enterprise Solutions Advocate - Jira Service Management

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>Do you enjoy working with customers to help them transition to new products and lead organizational change? Are you confident on the phone, experienced in presenting with a technical audience and determined in helping the customer overcome obstacles? If so, then this could be exactly what you're looking for!We are searching for Cloud Migrations Managers (CMMs) that will be at the forefront of helping our enterprise customers learn about migration options and optimally plan and execute on migrating their Atlassian software instance from their On-Premise environment to the Atlassian Cloud.The CMMs wear many hats and are committed to helping large customers migrate with ease. They help coordinate internal and external partners, work as consultants with customers from technical admins to executives, facilitate building strong project plans and drive customer accountability.In addition, they'll also serve as the voice of the customer internally and issues/drive insights that will craft product strategy and improve our customer success processes.<h3>In this role you will:</h3><ul><ul><li>Research and qualify inbound customers to ensure they are "migration ready" based on their license profile and shared information</li><li>Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating</li><li>Advise customers on how to plan/prepare for migrations from On-Premise to Cloud</li><li>Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations</li><li>Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product</li><li>Work closely with our Solution Partner network in Japan to help strategies and share knowledge about Atlassian cloud migration tooling and services. </li><li>Communicate customer trends and feedback to internal teams to drive improvements to documentation, tooling, product and process; and platform</li><li>Develop strategic recommendations for how to improve the migration experience for our customers</li></ul></ul><h3>On your first day, we'll expect you to have:</h3><ul><ul><li>5+ years experience in a strategic customer-facing role within either customer support, customer success, consulting, implementation, a migrations-specific department, or other meaningful function</li><li>Fluency in Japanese and strong command of business English</li><li>Experience collaborating with global teams within your organisation, to help share ideas, improve processes and ensure customer success</li><li>Proven experience working closely with Japanese customers, including knowledge of localisation needs </li><li>Project management experience &amp; strong communication skills as well as a natural propensity for public speaking and experience with leading conversations with key customer stakeholders</li><li>Ability to ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning</li><li>Ability to build presentations, write content, and present to large audiences</li><li>Experience navigating a SaaS working environment with DevOps or IT teams and optimally completing large projects</li><li>Broad experience working with Enterprise and SMB level customers, comfort in navigating a large organization and confirmed past involvement in building strong cross-functional relationships internally</li><li>Empathy for customer anxiety and experience in helping customers deal with change management within their organization</li><li>Proven strategic account management skills</li><li>Ability to prioritize quickly and optimize process and tools to reduce inefficiencies and scale the program</li><li>Experience in advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer</li></ul></ul><h3>It's great, but not required if you have:</h3><ul><ul><li>Atlassian product knowledge or experience in building and supporting migrations related projects in the past</li><li>Project management experience;</li><li>Technical ability to navigate and solution for complex discussions on various deployment/migration options across self-hosted, cloud, and hybrid deployment options</li><li>Technical aptitude with a focus on technical reasoning and bug identification</li><li>Experience in working with a channel of Solutions Partners</li><li>Ability to establish vision and guide other Atlassian teams (solution marketing, product)</li></ul></ul><b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Cloud Migrations Manager - Japan

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We're looking for a Technical Support Engineer to join our team with the goal of making our customers awesome. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our customers in Japan.<b>More about you:</b>You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. <h3>On your first day, we'll expect you to have:</h3><ul><ul><li>3+ years of experience in technical support, software services, and/or system administration for a large end-user community;</li><li>Fluent in Japanese for both writing and speaking;</li><li>Experience with critical issue handling and strong troubleshooting skills;</li><li>Experience with writing database queries and running updates;</li><li>Experience with SSO, SAML, Active Directory, etc;</li><li>Familiarity with APIs and REST calls;</li><li>Experience in understanding and supporting Java apps;</li><li>Familiarity with Cloud technologies such as AWS, Azure, GCP;</li><li>An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, DNS, TLS/SSL, Routing Protocols;</li><li>Experience with Splunk and/or Sentry is nice to have!</li><li>Experience with ITSM tools is nice to have, such as on-call management service!</li><li>Experience with Atlassian products is nice to have!</li></ul></ul><b>More about our team:</b>The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal, and supporting that in all ways possible. We continually work on projects and collaborate within our group to streamline processes and make it easier for users to have a great support experience with Atlassian. Our team works hard and pitches in when issues arise, but we never forget to have fun and celebrate our successes. Even when difficult problems arise (of course they always do in Support), we're pretty sure you’ll be excited about coming to Atlassian every day to do this job and to work on this team.To learn more about working with the Support Team at Atlassian, check out our Support Team page!<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Cloud Support Engineer [Japanese support]

<b>Working at Atlassian</b><b>Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.</b>We're looking for a Senior Technical Support Engineer to join our team with the goal of making our customers awesome. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our customers in Japan.<b>In this role you will:</b>You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. <h3>On your first day, we'll expect you to have:</h3><ul><ul><li>5+ years of experience in technical support, software services, and/or system administration for a large end-user community;</li><li>2+ years of experience supporting Enterprise customers;</li><li>Strong database skills, with the expertise to write and update SQL queries with ease;</li><li>Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc;</li><li>Fluent in Japanese for both writing and speaking;</li><li>Experience with APIs and REST calls;</li><li>Experience in understanding and supporting Java apps;</li><li>Familiarity with Cloud technologies such as AWS, Azure, GCP;</li><li>An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, DNS, TLS/SSL, Routing Protocols;</li><li>Experience with Splunk and/or Sentry is nice to have!</li><li>Experience with Atlassian products is nice to have;</li><li>Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team</li><li>Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.</li><li>Excellent communication skills, able to support customers over email, phone, and screen-shares</li><li>Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives</li><li>Strong time management skills, able to balance multiple tasks with varying levels of priority and urgency</li><li>The ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps.</li></ul></ul><b>More about our team:</b>The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal, and supporting that in all ways possible. We continually work on projects and collaborate within our group to streamline processes and make it easier for users to have a great support experience with Atlassian. Our team works hard and pitches in when issues arise, but we never forget to have fun and celebrate our successes. Even when difficult problems arise (of course they always do in Support), we're pretty sure you’ll be excited about coming to Atlassian every day to do this job and to work on this team.To learn more about working with the Support Team at Atlassian, check out our Support Team page!<b>Our perks &amp; benefits</b>To support you at work and play, our <a href="https://www.atlassian.com/company/careers/resources/perk-and-benefits/global" rel="noopener noreferrer nofollow ugc" target="_blank">perks and benefits </a>include ample time off, an annual education budget, paid volunteer days, and so much more.<b>About Atlassian</b>The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: <a href="https://www.atlassian.com/company" rel="noopener noreferrer nofollow ugc" target="_blank">to unleash the potential of every team</a>.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our <a href="https://www.atlassian.com/company/careers/resources" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Resource Hub</a>.

Senior Support Engineer

Apply to Cyber Security Jobs in Kanagawa Prefecture in companies remotely and near you. New Cyber Security Jobs in Kanagawa Prefecture added daily.

Job Position and Company	Location	Tags	Posted
Loyalty Advocate at Atlassian	Remote Full Time Red Team
Enterprise Solutions Advocate - Jira Service Management at Atlassian	Remote Full Time
Cloud Migrations Manager - Japan at Atlassian	Remote Full Time Manager Consulting
Cloud Support Engineer [Japanese support] at Atlassian	Remote Full Time
Senior Support Engineer at Atlassian	Remote Full Time

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