Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
As a Cloud Partner Account Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with an understanding of the cloud market business model</li>
<li>Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent German and English</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-RK1

Frankfurt

Cloud Partner Account Manager with German (CyberSecurity Experience) - DACH

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Software Developer C++ who is ready to join our mission in creating a #CyberFit future! 
We are looking for skilled and motivated Senior Software Developer C++ who, along with our excellent and modern software development team, will work on our flagship company’s product – Acronis Cyber Backup.
WHAT YOU'LL DO
<ul>
<li>Reviewing/Checking the code for security vulnerabilities</li>
<li>Fixing security vulnerabilities in backup-related services</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Demonstrable expertise in developing, debugging, testing applications using С++11</li>
<li>Experience with multi-threading, networking, web-services</li>
<li>Experience with build and deployment technologies and CI systems (Jenkins, Git, Bitbucket, Jira etc)</li>
<li>Knowledge of Golang and/or Python languages will be a plus</li>
</ul>
WHO WE ARE 
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-WC1

Senior Software Developer C++ (Backup)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Solution Engineer in DACH who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are seeking a talented Sales Engineer who will be specially focused on working together and supporting the DACH Sales Team from a technical perspective. You will be an integral part of the sales cycle helping to overcome challenging technical questions and issues.
You will also be working closely with our partners, technical resources and be responsible to make sure that their technical knowledge on Acronis products is up to date and accurate. This is a very dynamic role and you will have the option to evolve and take your career to the next level.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ business, so we are looking for a highly-motivated individual who thrives in a fast-paced and high-volume, work environment. The ideal candidate for this position will not only possess the skills and experience required but will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. And just like every position at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work close with our sales team as well as other business partners in articulating solutions to our service provider, partner and customer</li>
<li>Participate in meetings as Acronis technology expert, conduct demos and pitch Acronis products and technologies throughout the entire sales cycle and beyond</li>
<li>Engage with our customers, partners, service providers and the internal broader account team to execute and coordinate activities to sell Acronis solutions</li>
<li>Analyze prospective partners’ and customers’ business requirements, go to market strategy, security, audit, retention, and other policies associated with protection or transfer of the data</li>
<li>Strategic Account Management in collaboration with Acronis</li>
<li>Account Managers to influence, develop and manage sales account strategies</li>
<li>Facilitate and manage customer evaluations, and proof of concept activities for Acronis’ solutions</li>
<li>Perform technical troubleshooting and achieve technical win during the pre-sales process</li>
<li>Position compelling solutions targeted at solving the customer’s business problems, over and above specific technical requirements, and acting as technical advisor to the customer</li>
<li>Conduct hands-on demonstrations and knowledge transfer of Acronis’solutions to customers/channel partners</li>
<li>Gather technical requirements, develop cost effective design and solutions, and present them in-front of our prospects</li>
<li>Develop response to RFIs &amp; RFPs.</li>
<li>Analyze prospective partners’ and customers’ business requirements, go to market strategy, security, audit, retention, and other policies associated with protection or transfer of the data</li>
<li>Identify needs to integrate MSPs RMM platforms with our Acronis</li>
<li>Assist during the technical integration and work close with cross-functional teams</li>
<li>Understand complex customer needs and develop innovative solutions</li>
<li>Provide customer and market input to Product Management, Engineering,</li>
<li>Customer Service, and other pertinent groups within Acronis</li>
<li>Coach &amp; mentor new hires and Junior Solution Engineers</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>BS in computer science, electrical engineering, technical consulting</li>
<li>or equivalent experience</li>
<li>Fluent German &amp; English (+ another language of applicable)</li>
<li>At least 5 years of experiences in a relevant position</li>
<li>Analytical / Interpersonal Skills - Must be a good listener, creative, intuitive, and have the ability to resolve problems in potentially stressful situations</li>
<li>Passion and commitment</li>
<li>Experience to establish high-level customer relationships and actively working on the customer/reseller/service provider side with the respective interface</li>
<li>Ability to articulate and understand Acronis technologies and the benefits that can be applied with applications of Acronis solution</li>
<li>Relevant experience with data center IT architecture design</li>
<li>Cloud-based applications like Microsoft 365 or others</li>
<li>Backup, Disaster Recovery and Storage solution design experiences</li>
<li>Security experiences in one or more of the following areas: Antivirus / Ransomware Protection; Patch Management; Vulnerability Assessment; EDR/XDR; Data Loss Prevention (DLP); Network Security</li>
<li>Strong Project Management skills</li>
<li>Comfortable to develop &amp; present business continuity solutions</li>
<li>Strong knowledge of Microsoft Operating Systems (Linux or other operating-system beneficial)</li>
<li>Experiences with Hyper-V &amp; VMware Virtualization platforms (other platforms beneficial)</li>
<li>Technical background of databases like MS SQL, MS Exchange and MS SharePoint; additional knowledge of Oracle, and MariaDB useful</li>
<li>The ability to articulate technical and business value propositions</li>
<li>Knowledge of technologies and product offerings for cloud-based services/solutions of competitors plus knowledge and experience of customer and sales opportunity management practices</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-RC2

Senior Solution Engineer DACH

Rackspace

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. The shift manning is designed to be 24/7/365, this means shifts will comprise weekdays and weekends, including bank holidays. The night shift position works 4 days à 9 hours (+ 1hr break time)<h3>Key Accountabilities </h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support</li><li>Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components</li><li>Troubleshoot simple operating system storage issues including, disk management and RAID technologies</li><li>Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required</li><li>Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Provide technical communication relating to customer configurations in a concise, professional manner</li><li>Adhere to company security policies and procedures, including health and safety and local governing requirements as directed</li><li>Execute and maintain meticulous 5S and housekeeping practices</li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner</li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</li></ul></ul><h3>Key Performance Indicators</h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support </li><li>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations</li><li>Demonstrate the ability to successfully complete customer configuration maintenance and hardware troubleshooting </li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required </li><li>Customer configuration maintenance are quality controlled and adhere to published policy and process to ensure Global alignment </li><li>Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events </li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method </li><li>All customer interactions, both internal and external, are conducted in a manner that delights customers </li><li>Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date </li><li>All areas of responsibility are clean and organized with specific areas designated for all moveable items </li></ul></ul><h3>MAIN CONTACTS (external/internal)</h3><ul><ul><li>Data Center Operations Senior Manager (daily: direct manager) </li><li>Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks) </li><li>External Customers/Vendors (varies: configuration planning and status communication) </li><li>External Vendors (varies: supervision and oversight of work undertaken) </li></ul></ul><h3>REQUIREMENTS</h3><ul><ul><li>Educated to GCSE level or equivalent (Realschulabschluss); education in a technical vocation required, preferably in a Data Center environment </li><li>Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required  </li><li>Previous experience in a customer service oriented position preferred </li><li> Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred </li><li>Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends </li><li>Must be able to prioritize work in a fast paced, high pressure environment </li><li>Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette </li><li>Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software  </li><li>Must be able to lift 50 lbs / 25 kg over head </li><li>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr) </li></ul></ul><h3>Success in the role requires the following personal qualities</h3><ul><ul><li>Effective Communicator </li><li>Self Starter </li><li>Team Player </li><li>Welcomes Feedback </li><li>Ability to Identify Problems </li><li>Solicits input from others when making decisions </li></ul></ul>#LI-JH1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Germany

Data Center Operations Technician

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with understanding of the cloud market business model</li>
<li>Strong presentational, communication and interpersonal skills with the ability to clearly articulate product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent English and German</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

Cloud Partner Success Manager - DACH Region (m/w/d)

Apply to Cyber Security Jobs in Frankfurt in companies remotely and near you. New Cyber Security Jobs in Frankfurt added daily.

Job Position and Company	Location	Tags	Posted
Cloud Partner Account Manager with German (CyberSecurity Experience) - DACH at Acronis	Remote Full Time Manager
Senior Software Developer C++ (Backup) at Acronis	Remote Full Time
Senior Solution Engineer DACH at Acronis	Remote Full Time Audit Consulting
Data Center Operations Technician at Rackspace	Full Time Manager
Cloud Partner Success Manager - DACH Region (m/w/d) at Acronis	Remote Full Time Manager

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