Senior Concierge Security Engineer

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Concierge Security Engineer to be part of making this happen.  

The Sr. Concierge Security Engineer (CSE) is critical to delivering world-class Arctic Wolf security services.  The CSE owns the security relationship with their assigned customers and leverages their cross-domain expertise to fulfill these key responsibilities:

• Primary cybersecurity technical point of contact for customers;
• Create and maintain an outstanding partnership with customers;
• Implement, manage and support the direct delivery of Arctic Wolf network and endpoint security solutions to customers;
• Action customer requests in a timely manner, including directing and coordinating efforts with other teams, as needed.
• Proactively interact and communicate with internal and external stakeholders;
• Mentor junior security analysts and engineers to support their professional growth.

The CSE role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant.  A successful CSE possesses a strong ability to communicate, educate, and share information effectively with non-technical people.

Who You Are:

You thrive in fast-paced environments and have a positive can-do attitude.  You are a critical thinker that continually learns and can navigate uncertainty.  You enjoy working with customers and in a team, are an excellent communicator, and are able easily interact with a variety of people, personalities and technical skill levels.  Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

You possess these required skills and experience:

• 7+ years of experience in a hands-on security role with a strong knowledge of security architecture
• BS Degree in a relevant field or certifications and experience equivalent
• Stellar partnering and relationship building skills in a professional context
• Excellent communication skills, both written and verbal
• Strong understanding of a defense-in-depth cybersecurity model
• Strong knowledge of and experience using and securing Windows and Linux/Unix operating systems
• Strong understanding of enterprise IT security solutions, including: Firewalls, Intrusion Detection Systems, Antivirus, Content Filtering, and Proxies
• Strong experience and understanding of enterprise IT operations, including: Networking, Windows Active Directory, LDAP, Server Administration, and Cloud Infrastructure
• Strong analytical and problem-solving skills
• Experience with Security Information and Event Management (SIEM) tools
• Basic understanding of secure DevOps principles for working in the cloud
• Familiarity with scripting tools and languages such as Python, Bash, and Power Shell

And you may have these additional skills and experience:

• Security testing and forensics tools
• Malware analysis
• Incident response
• Authentication and identity management
• Risk management, assessment and common compliance frameworks
• Penetration testing and attack simulation

Bonus Points:

• Speaking at conferences and writing technical blog posts, particularly in the Cybersecurity space
• Proficiency in multiple spoken languages is a definite plus. Proficiency in English, both written and spoken communication is required.

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees
• Flexible time off, paid volunteer days and paid parental leave
• RRSP and 401k match
• Training and career development programs

 Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.