Consultant, Intelligence Services

With 950 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!

The Consultant is a function of our Intelligence Services program, managing and implementing all aspects of customer success with our clients. Consultants interact with various roles in cyber security, including Threat Intelligence, SOC, Vulnerability Management, Incident Response, Threat Hunting, security architecture, and executive leadership. 

Your days will be spent managing a portfolio of clients from a range of industries and sectors, who each own and leverage varying Recorded Future products and services. You will be a subject matter expert on our data and technology, the cyber security landscape, and our clients’ most effective use cases. This role requires deep technical knowledge in cyber security, creativity and analytical problem solving skills, collaboration and teamwork with adjacent departments, and a passion to enable others to succeed.

You will be responsible for the overall success of the contract and, in part, measured by renewal and expansion. You will work closely with sales counterparts to develop strategies for growth on each account.

Consultants are expected to: 

• Plan and manage the customer success lifecycle 
• Manage all client troubleshooting; broker support tickets with adjacent departments
• Drive all aspects of customer engagement; regular meetings, quarterly reviews, executive engagements
• Perform user training and enablement
• Provide Tier 3 support to your client portfolio
• Develop tailored success plans to meet the client’s security requirements 
• Integrate our data and technology into daily workflows and processes
• Advocate for the client internally and drive outcomes that impact customer success

What you'll bring to the Consultant role:

• 3+ years experience in intelligence, cyber, or other security functions
• BA/BS required or equivalent combination of education and experience
• Certification in CompTIA Security+ or equivalent technical credential
• Previous experience in consulting or customer success
• Travel a minimum of 30% required (includes local to your city/region)
• Preferred
  • Familiarity with scripting languages (e.g. Python)
  • Technical certifications
  • Knowledge using sales and customer success software
  • Executive briefing experience
  • Foreign Language fluency 

#LI-Remote

Why should you join Recorded Future?Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.7-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.

Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligenceInstagram & Twitter: What’s happening at Recorded FutureThe Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing fieldTimeline: History of Recorded FutureRecognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected] 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.