Rackspace

The Professional Services Delivery team provides guidance, advice, and implementation services to customers migrating to the cloud. We build solutions that accelerate our customers to deliver value faster. Due to continued growth, we are seeking an additional practice manager to join the management team within the Platform and Apps function.If you are an expert in modern engineering practices like TDD, CI/CD, DDD, microservices, and cloud engineering, have a passion for solving complex problems with your tech skills, and are skilled at developing engineering talent, apply today!As a manager, you will establish and evolve the technical development of the Platform &amp; Apps function within EMEA professional services. You will lead a team of up to twenty developers and engineers, hiring and retaining diverse, high-performing talent. Establish clear objectives and key results, develop consistent practices across the team, and drive resolution of challenging problems.Our developers and engineers deliver a wide range of technical solutions on platforms like GCP, AWS, and Azure, using modern technologies and processes. In addition to line management, you will be the key contact overseeing customer engagements day-to-day, applying your technical expertise to drive vision into action and results. We seek a leader who can take responsibility for team performance, develop effective working relationships, deliver technical capabilities adhering to company values, and maintain professionalism.Dutch &amp; English languages requiredCustomer travel Required<h3>Key Accountabilities</h3><ul><ul><li>Drive successful relationships with key customer stakeholders supported by the practice.</li><li>Work with other Rackspace stakeholders to make every engagement a success.</li><li>Identify opportunities for improvement with the customer, the team and Rackspace and own the outcomes for those improvements.</li><li>Be the go-to person for your team and the customer regarding the day-to-day delivery of the work.</li><li>Establish strategic plans and operational practices (e.g., people, skill sets, engagement approaches, processes and policies, enablement and coaching) for DevOps transformation service.</li><li>Partner with the sales teams to build service forecasts for new and existing services</li><li>Coach, motivate and train Professional Services Engineer team members and consultants to improve their delivery quality and efficiency.</li><li>Ensure the delivery model is focused on quality, cost-effective delivery of services, and customer success outcomes.</li><li>Day-to-day management of a team of highly skilled software developers and engineers.</li><li>Contribute to building a diverse team of engaged and motivated engineers (Rackers) within the practice.</li><li>Host weekly team huddles and regular one-to-ones with your Rackers, developing and mentoring them to become the best version of themselves and to support their careers.</li><li>Manage the performance of the team through our regular performance cycle.</li><li>Actively drive initiatives to contribute to our goals and make Rackspace a great place to work.</li></ul></ul><h3>Key Requirements</h3><ul><ul><li>Knowledge and familiarity with the Software Development Life Cycle and DevOps required (open-source software knowledge and understanding considered a plus) </li><li>The ideal candidate will have a proven track record in delivering technical professional services engagements to customers. The role requires no hands-on project or delivery work. However, given the highly specialised environments in which we operate, a solid understanding of software engineering and cloud technology, its benefits and challenges are required.</li><li>Prior experience in delivering technical services in IT.</li><li>Previous experience in leading a team of software engineers in IT, including hiring and personal development of team members.</li><li>Excellent written and interpersonal communication skills and the ability to deliver presentations on team performance, both internally and externally.</li><li>Ability to deliver constructive and continuous feedback.</li><li>Strong attention to detail is required to deliver high-quality reports.</li><li>Able to build and maintain strong relationships with people at various levels in the business, both at customer sites and within the broader Rackspace organisation.</li></ul></ul>#LI-JB2#LI-remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Netherlands

Software Engineering Manager

<b>Job Summary:</b> As a Rackspace Azure Architect you will design, develop, and implement cloud-based solutions. Design cloud architecture and completes plans and specifications to develop solutions. Collaborate with product managers and engineers to develop specifications for new cloud-based products/services, applications and solutions. Drive the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Develop and enrich the product portfolio of cloud services and value-added services. <b>Work Location: </b>US-Remote<h3>Key Responsibilities: </h3><ul><ul><li>Encourages others to listen attentively and engage with the speaker by asking appropriate open-ended questions; reflects on and reiterates key points and clarifies messages to help others reach agreement. </li><li>Monitors non-verbal reactions of others to identify and respond to areas of interest or concern. </li><li>Ensures all viewpoints have been heard and discussed before reaching conclusions, offering guidance or asserting own views. </li><li>Influences and coaches others across the business unit/function to work independently and identify areas for improvement in work processes. </li><li>Encourages and motivates people to achieve high standards of excellence by consistently raising the bar and coaching others to achieve results. </li><li>Sets challenging and realistic goals for others; proactively considers the business unit/function’s goals to prevent conflicts of interests and communicates goals to teams. </li><li>Provides guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems. </li><li>Collaborates with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems. </li><li>Guides the execution of solutions for complex, non-routine issues; redirects solution implementation if desired results were not originally met. </li><li>Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data). </li><li>Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way. </li><li>Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences. </li><li>Exceeds customers’ expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technology. </li><li>Leads others in resolving technical issues in a timely manner; follows up with customers to ensure satisfaction. </li><li>Partners with the business to integrate new technologies into business solutions; creates and communicates a vision of the technology requirements for the future state of the business. </li><li>Prioritizes workload and ensures that deadlines are successfully met; delegates or seeks additional staff when necessary. </li><li>Identifies short- and long-term barriers to completing project plans and takes corrective action to meet deliverable objectives. </li><li>Manages multifaceted projects or assignments, such as projects that have several separate components, with minimal error and without missing important deliverables.</li><li>Implement CI services (VCS, artifactory repo, build, release).</li><li>Design/implement CI/CD pipeline.</li><li>Implement CI services (VSC, Artifacts repo, build service pipeline service).</li><li>implement CI/CD pipeline to build/deploy infrastructure or application.</li><li>Use cloud IaC language to implement cloud resources or use orchestration tools to organize IaC code and inject configurations. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required.  At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.</li><li>Must have an Azure Certification. </li><li>Minimum of 10 years of experience in the field of role required.</li><li>Extensive knowledge of cloud services, methodologies, best practices, and tools.</li><li>Knowledge of at least one other programming language (such as <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Scala, Python, or Golang, etc).</li><li>Knowledge of at least one modern services framework (K8S, SDWAN, Serverless, etc).</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $143,700 - $210,760. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400.•The anticipated starting pay range for California, New York City and Washington is: $167,400 - $245,520.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Azure Architect

<b>Job Summary:</b> Defines, develops, and executes the most efficient operational process methods, runbooks, and procedures. Analyzes current operational processes to ensure they are consistent, compatible, and effective across functions and groups. Manage the Product Lifecycle Process. Recommends and implements improvements. Owns and drives documentation functionality across working groups, not responsible for providing content however. Responsible for tracking and frequently auditing processes and procedures. Works closely with Product leaders to drive process improvement.  <b>Work Location: </b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Generate AWS Account Management</li><li>Onboarding and Offboarding of AWS Accounts</li><li>Creation of AWS Accounts</li><li>Creation of cutomer accounts</li><li>Product and service level configuration changes</li><li>Maintaining and updating process documentation</li><li>Identifying process improvement opportunities</li><li>Interface with product mgmt team and other teams</li><li>Interface with AWS partner teams</li><li>Defines and develops the most efficient business process methods, runbooks, and procedures. </li><li>Assists with the development of process requirements, control plans, flow charts, and instructions. </li><li>Evaluates existing processes and recommends and implements improvements. </li><li>Prepares written documents, process workflow diagrams and business requirements. </li><li>Researches new solutions through leading industry standards for processes, software applications and systems. </li><li>Monitors the general technological environment and anticipates trends.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Requires expanded conceptual knowledge in own job discipline and broadens capabilities.</li><li>AWS Expereience</li><li>5+ years relevant expereience</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: <i>$63,200- $84,200.</i>The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: <i>$69,200-$92,300</i>The anticipated starting pay range for California, New York City and Washington is: <i>$75,800-$100,100</i>Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Frackspace.jobs%2Fbenefits%2F&amp;data=05%7C01%7Cstorm.hostetter%40rackspace.com%7C789f8df64ed941d8863608dbb93fc508%7C570057f473ef41c8bcbb08db2fc15c2b%7C0%7C0%7C638307457345855323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=LLlT6mo%2Fv8F%2BlkOp%2FzD9%2F6%2FJQ8eg403hwAif%2BZQgkZ4%3D&amp;reserved=0" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-STORM#LI-DNI<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Process Engineer II - US

<b>Job Summary:</b> The Rackspace Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <b>Work Location: </b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Develop project plans, defines timeframe, prioritizes tasks and monitors progress to achieve objectives.</li><li>Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.</li><li>Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.</li><li>Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.</li><li>Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.</li><li>Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.</li><li>Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.</li><li>Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries.</li><li>Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary.</li><li>Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels.</li><li>Use prescribed guidelines or processes in analyzing situations.</li><li>Profile customer stakeholders to gain awareness of differing perspectives.</li><li>Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance.</li><li>Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting.</li><li>Identify methods for collecting data, performs data analyses and articulates findings.</li><li>Develop simple models to understand the potential impacts of decisions under various scenarios.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.</li><li>Minimum of 2 years of experience in the field of role required.</li><li>The following certs are preferred:  Project Management Professional, Certified Scrum Master, AWS Cloud Practitioner. </li><li>Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.</li><li>Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.</li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $69,900 - $102,520. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $74,400 - $109,120.•The anticipated starting pay range for California, New York City and Washington is: $81,500 – 119,460.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Engagement Manager

Engagement Manager

JOB DESCRIPTION:We are seeking a Professional Services Senior Project Manager to lead, control and manage Professional Services projects from initiation through delivery for complex client engagements. Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace. Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. Unites and provides direction to internal and external technical and non-technical teams in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget.JOB REQUIREMENTS:Key AccountabilitiesGeneral•Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization.•Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.•Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.•Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation. Escalates any conflicting resource requirements that may affect delivery in a timely manner.•Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.•Contribute to the refinement of the Rackspace Professional Services methodology.•Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.•Ability to travel as required.Project Management•Effectively leads, drives and executes projects using SCRUM methodology in order to achieve outcomes that meet the customer’s success criteria.•Works effectively and communicates strongly with remote teams.•Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.•Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources. Completes and adheres to RACI and holds people to account for their responsibilities.•Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.•Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed and executed.•Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.•Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.•Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders.Pre-Sales Engagement•Provides guidance for and assists with the creation of proposals, RFP/RFI responses, &amp; Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.•Exhibits strong commercial acumen and calm gravitas when negotiating with customers or partners during contractual discussions•Regularly collaborates with Sales pursuit teams, Programme &amp; Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.PERSON SPECIFICATION:Expertise / Qualifications•PMP/Prince2 (Practitioner) certification (minimum)•Working knowledge/certification in one or more additional project management methodologies: PMP, PRINCE2, SCRUM, Agile, SAFe•Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.•Technical conversational knowledge in the following areas:oCloud Strategy &amp; Enablement solutionsoData migration &amp; consolidationoApplication modernisation &amp; optimisationoCloud infrastructure optimisationoIT Service Management and Service Delivery (ITIL certification preferred)•Excellent time management, communications, decision making, presentation, human relations and organization skills.•Able to resolve problems in a timely manner.•Ability to communicate technical information and ideas so others will understand.•Excellent all round knowledge of cloud technologies, IT operations, project management operations.•Ability to adapt to a rapidly changing environment.•Adept at handling shifting priorities and ambiguity.•Enterprise level use of MS Office suite and knowledge of other project management tools (JIRA, Confluence, Trello etc)Experience•(essential) 7+ years project management experience in scoping, planning, leading and monitoring large scale, complex technical projects from initiation through delivery preferably in managed services or hosting.•(essential) 5+ years working on technology projects including one or more of the following:oVirtualisation technologies / cloud platforms.oApplication / platform migration.oData / storage / network migration and/or management.•(desired) previous experience of directly managing other PMs / technical resources<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Gurugram

Professional Services Project Manager - IN

The Client Partner is responsible for all client interfaces for a large account or portfolio of accounts. The Client Partner works together with their GTM teams to build an account plan and is responsible for client management based on the account plan. Usually, the Client Partner handles a single account or part of a large account with a P&amp;L of $10M+.   RXT is seeking a Client Partner to help build the RXT brand with US based companies as the “go to” consulting partner for cloud transformation projects across business and technology. The Director will be focused on delivering amazing work for our clients thereby growing existing accounts and opening doors to new ones. The Director will also deliver solutions that further develop our transformation story and build on our strong foundation. <h3>Responsibilities </h3><ul><ul><li>Customers First. Cloud First. </li><li>Vision: Bring to life our vision that "we accelerate business outcomes for our enterprise customers with unique multi-cloud, application, data and security expertise, becoming their trusted cloud-consulting partner of choice via our thought-leadership” </li></ul></ul><h3>Client Management </h3><ul><ul><li>Industry Experience: Expertise, passion, and thought leadership about the compelling events driving transformation in the industry. Ability to apply industry issues within a client setting and have a thoughtful point of view. </li><li>Client Relationships: Executive presence to build relationships within the client organization through demonstrated knowledge and superb listening skills. </li><li>Portfolio Management: Ability to manage multiple accounts within a portfolio. </li><li>Account Management: Oversight of all work being performed at client, as well as hands on responsibility for delivering client work. Ownership of account plan, designated account P&amp;Ls, sales, client satisfaction, engagement, escalations, delivery, and QA </li></ul></ul><h3>Service Line Collaboration:  </h3><ul><ul><li>Work collaboratively with RXT Service Lines to define, sell and deliver service offerings that meet our customers industry needs. </li><li>Business Development: generate sales opportunities, grow the RXT brand and network, grow executive relationships, collaborate with practice area leaders to create proposals, and respond to client RFPs. </li><li>Financial Management: oversee the financial performance vs targets of the account. </li><li>Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration. </li></ul></ul><h3>People Management </h3><ul><ul><li>People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s). </li><li>Recruiting: conduct interviews and support the development of the hiring &amp; internal promotion plans to support industry growth </li></ul></ul><h3>Market Leadership </h3><ul><ul><li>Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting </li><li>Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc. </li></ul></ul><h3>Sales partnership </h3><ul><ul><li>The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. </li><li>Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities. </li><li>Engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities. </li><li>Participate in regional sales governance processes and Deal Clinics to profile opportunities. </li></ul></ul><h3>Qualifications </h3><ul><ul><li>Technology/FS/Healthcare/Retail/Travel Industry background </li><li>5-10 years of relevant experience working with the specific industry, either in-house and/or consulting industry </li><li>Client Management and Consulting experience </li><li>Demonstrated leadership managing executive relationships. </li><li>5+ Years of relevant experience solution selling of professional services. </li><li>Growing a business / P&amp;L </li><li>3+ Years of experience managing account and project financial targets. </li><li>Experience managing transformational cloud-based programs that incorporate people, processes, and technology. </li><li>Demonstrated experience delivering high-impact consulting services. </li></ul></ul><h3>What will help you succeed: </h3><ul><ul><li>5+ years of sales experience with 5+ years of industry related experience at the leadership level in 1 of the following (Financial Services, Healthcare, Life Sciences, Manufacturing, Hi-tech, CPG/Retail) </li><li>Being performance and results oriented. Problem-solving aptitude.  </li><li>Bachelor's degree in a related field highly desirable </li><li>Being relentless in pursuit of growth. Ability to develop sales strategies.  </li><li>Being data-driven and a data-geek: clear understanding of data, analytics, metrics, and statistics. Ability to develop and use performance KPIs.  </li><li>High Energy. Having a startup mindset and ability to work in a team environment.  </li><li>Hands-on experience with proposal creation and leading proposal presentations </li><li>Strong leadership, interpersonal, communication, and presentation skills </li><li>Wide variety of IT and business consulting engagement experience </li></ul></ul><h3>Travel</h3><ul><ul><li>25% - As per business requirements</li></ul></ul><h3>Sponsorship</h3><ul><ul><li>This role is not sponsorship eligible.</li></ul></ul><h3>Location</h3><ul><ul><li>Candidates from Florida, Atlanta and /or Columbus - Ohio preferred)</li></ul></ul>The following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $ 136,600 - $ 182,100 for CO and $163,900 - $ 218,500 for NYC.  Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance, and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI - VM1#LI-Remote#LI-USA#rackspace#LI-Atlanta#LI-Florida#LI-Columbus<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Client Partner - US - East Coast (Atlanta / Florida / Columbus - OH)

<b>FLSA Status: </b><i>Exempt</i><b>H1-B Status:</b> Not Eligible for Sponsorship <b>Job Family Summary</b>The Full Stack Software Engineer uses initiative and standard programming practices to ensure the stability and security of Rackspace’s automated solutions. Provides a high level of technical support through the ownership of complex automations that enable Rackspace to better serve our internal and external customers. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping these customers aware of every step along the way. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. <b>Career Level Summary</b>·       Requires working knowledge and experience in own job discipline and broadens capabilities·       Continues to build knowledge of the company, processes and customers·       Performs a range of assignments related to job discipline·       Uses learned and prescribed guidelines or processes in analyzing situations·       Receives a moderate level of guidance and direction <b>Critical Competencies</b>·       Systems Thinking: Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions·       Idea Creation: Points out problems with old technologies, applications, and processes to create effective solutions <b>Key Responsibilities</b>·       Develop and implement system enhancements that will improve the capabilities, performance, and reliability of automations·       Define, design, and implement automated solutions·       Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use·       Create testing plans and test against and document automation scripts and programs·       Design and develop automation scripts and programs in support of Rackspace and its customers·       Create a series of automated actions that will allow for faster deployments and service restoration for internal facing systems and tools·       Develop against current versions of the platforms supported by Rackspace·       Contribute new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area·       Focus on a specific feature area or component·       Influences functionalities that make broad contribution to our product and service offerings·       Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts·       Collaborate and share knowledge with other Engineers and Administrators on the support floor <b>Person Specification</b><b>Knowledge</b>·       Proficient knowledge of Network fundamentals, including diagnostics with OS system tools·       Proficient knowledge of server DNS, SMTP, and TCP/IP·       Proficient knowledge of DNS, including diagnostics with system tools·       Proficient knowledge of Docker and its use in a production environment·       Proficient knowledge of developer supporting tools such as various VCS (GitHub, Git, etc.)·       Proficient development competency in one or more of the following languages: o   Windows: PowerShell, Pythono   Linux:Python, JavaScript·       Proficient knowledge working with CI/CD pipelines (Jenkins, Travis, etc.) and version control systems such as Git.·       Proficient knowledge of Project Management/Agile methodologies·       Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers·       Proficient knowledge in the application of current and emerging network software and hardware technology and protocols·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities ·       Understands key business drivers; uses this understanding to accomplish own work<b>Skills</b>·       Passionate about technology and has a desire to constantly expand technical knowledge·       Ability to resolve a wide range of issues in imaginative as well as practical ways·       Detail-oriented in documenting information and practice good follow through techniques·       Able to handle multiple tasks and prioritize work under pressure·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility·       Strong written and verbal communication skills, both highly technical and non-technical·       Ability to make appropriate decisions considering the relative costs and benefits of potential actions<i><b>Education</b></i>Required·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.<i><b>Certifications</b></i>·       Desiredo   Microsoft Certification for Windows specialization (E.g.: MCSA/ MCSE, Fundamentals, Associate, Expert)o    RHCE for Linux specialization·       Preferred: Specialist Certifications that apply to role <b>Experience</b>Required·       2-4 years of technical engineering and automation experience Preferred·       Technical experience in a cloud hosting/technology environment<i><b>Physical Demands</b></i>·       General office environment: no special physical demands required·       May require long periods sitting and viewing a computer monitor·       May require work on non-traditional shifts·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations·       A willingness to work weekends and/or holidays when required as the business dictates<i><b>Travel</b></i>·       Occasional domestic travel, less than 10%   <i><b>The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</b></i>Last Updated: September 01 ,2020                                          Created: June 30 ,2020 <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Powershell Developer

<b>Job Description:</b> ·       Manage Internal IT support in a high-volume technical support environment·       Basic understanding of networking concepts: TCP/IP, DNS, IP addressing, VPN ,  connectivity troubleshooting, etc.·       Sound knowledge of application management in mobile devices (tablets, smart phones) and mobile apps in Android and iOS.·       Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and  group), Active Directory ( creating and managing user accounts, creating and managing distribution/security groups …).·       Familiarity with Linux and MAC OS.·       Manage service quality ensuring accurate and timely resolution of all incidents and SRs·       Manage established Service Level Agreements.·       Strong background and knowledge of desktops, laptops, and associated operating systems (Windows and MAC).·       Incident management and Hardware / Software related troubleshooting skills·       Familiar with device OS installation or re-imaging the device.·       Good understanding of desktop applications such as MS Outlook, Teams, Company Portal, One-drive other desktop applications.·       Implement policies and procedures consistent with a best-in-class IT Service Desk.·       Perform capabilities gap analysis and drive continual service improvement across end user support services·       Ensure that all documents related to known Errors and or workarounds are completed in an accurate, concise and articulate way including but not limited to Incident and Service Request tickets.·       Manage in accordance to known best practices and frameworks (preferably ITIL).·       Responsible for support readiness for new sites, business units or project workforce·       Hands on with ITSM tools like service-now(SNOW). Good understanding of Incident management, service request and tickets.  <b>Requirements For This Role Include: </b>  • Must be a Graduate. • Good communication skills with 2+ Years of international Support experience (Calls, Chat,   emails…)• Good hold on English language(Writing + Speaking) • Must possess excellent customer handling skills • Should be comfortable to work in rotational shift with 24x7 support window.• Education BE or B. Tech or any other related professional degree preferred. ITIL/ITSM    certifications desired but not required. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Service Desk Analyst -1

<b>Location</b>Please note that this role is currently 100% remote in Mexico City, however, the candidate should be willing and able to go to our office in Mexico City on an as needed basis.<b>Job Profile Summary</b>We are looking for a <b>fluent bilingual Accounting Manager </b>to add a new member to the accounting team located in the Mexico City office.The Manager position will be responsible for the Accounting and minor Treasury functions and provide support for the Payroll, Tax, and Billing functions. The Mexico City office oversees the Rackspace presence in Latin America. Currently, this footprint consists of Mexico, Colombia, and Brazil. Each country will have a third-party vendor who is providing payroll and/or accounting services. The Senior Manager will be responsible will be supporting the payroll processes supporting the local payroll specialist who reports to the Americas Payroll team located in the US. It is expected for this position to work closely with the local Tax Manager to ensure compliance and prompt completion of all tax returns. In addition, the position will be responsible for adherence to all internal controls in place and support the office and its general requirements to function efficiently and remain in compliance with policies set by the local regulatory agencies.<b>Work Location:</b> Mexico City - Remote<b>- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role. interviews will be held in English. </b><h3>Responsibilities </h3><ul><ul><li>Review of the work product of these third parties and the final production of financial statements prepared in accordance with US GAAP and the local GAAP for all countries. The submissions are in the form of monthly and quarterly reporting packages to include but are not limited to, variance analytics, rent schedules, wage metrics, capital expenditures, and project statuses.</li><li>Review vendor invoice and payment complement electronic process for completeness-working with Global Accounts Payable team for resolutions.</li><li>Review all journal entry transactions and ensure a complete and accurate financial package is presented for month-end close</li><li>Prepare or review balance sheet reconciliations for month-end close</li><li>Manage the relationship with and review the work of third-party vendors responsible for certain accounting and/or payroll services</li><li>Prepare or review PBC schedules for both the internal SEC reporting team and external auditors as well as ad hoc reports requested from our Financial Leaders.</li><li>Review and ensure all financial data are submitted to authorities accurately and timely.</li><li>Actively review related processes and procedures for improvement and collaborating with other impacted teams to implement.</li><li>Ensure all deadlines are met (with a high level of accuracy) for the Monthly and Quarterly financial period closes and their related processes (controls, schedules, and reporting packages)</li><li>Be on point and responsive to external and internal audit requests</li><li>Actively evaluate third party Accounting/Payroll/Tax vendor</li><li>Assist in the processing of payroll (Mexico headcount is 360, semi-monthly pay / Colombia headcount is 11, monthly pay / Brazil – No employees yet) prepared by America’s payroll team in the US and local third-party vendor for accuracy.</li><li>Understand and review treasury functions and processes. Review disbursements made via wire transfer and entered into banking portal</li><li>Be able to articulate Compliance requirements, Local GAAP vs US GAAP differences, and strategies.</li><li>Assist the tax team with preparing or gathering information need for tax filings and other related matters</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Ability to work in a fast-paced, deadline-driven environment that requires the management of multiple projects at one time.</li><li>Understanding of accounting processes and required documentation </li><li>Experience with Excel, Subledger, and GL systems, Oracle a plus.</li><li>IFRS knowledge and application is mandatory</li><li>Strong Knowledge of US GAAP preferred</li><li>Excellent time management, decision-making, analytical and organizational skills.</li><li>Effective communicator in Spanish and English.</li><li>Enjoys interacting and collaborating with team members and business partners who may be in different countries</li><li>Detail-oriented with an ability to critically analyze financial data and prepare financial reports.</li><li>Ability to create efficiencies or solutions for existing or unexpected situations.</li><li>Resolve complex issues in creative and effective ways.</li></ul></ul><h3>Education/Experience</h3><ul><ul><li>Accounting or Finance degree required</li><li>CPA or CPA candidate preferred.</li><li>10+ years of related corporate or public accounting experience.</li><li>7+ years of leadership responsibility (<i>maybe coterminous with accounting experience)</i></li><li>Consistently demonstrates the ability to provide expedient and professional support to internal business partners and the US team.</li><li>Fluent in English and Spanish. </li></ul></ul>#LI-AW2<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Accounting Manager, LATAM (Remote - CDMX)

<b><i>Rackspace Technology believes that diversity of thought sparks innovation.  We strive to create an environment that encourages Rackers to be authentic and share their unique backgrounds and perspectives.  Our commitment to inclusion fosters a sense of belonging that makes our culture truly unique.</i></b>We want to invite Strong Female leaders to apply for this role .  Our  global diversity, inclusion and belonging strategy is built on the foundation that all Rackers and potential Rackers, customers, vendors, business partners and guests are treated with respect, and are not discriminated against based on who they are.  Our strategy helps us hire key talent, drive revenue and support the communities in which we serve.<b>Job Description Summary:</b>Provides leadership and direction for the delivery of pre and post-sales services and support to clients and customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the organization. Reviews SLA claims. Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.     <b>Job Description:</b>Career Level Summary•Provides leadership to managers and professional Technical Support staff of Applications and Maintenance Services [Armor, GTO Maintenance, Citrix, SharePoint &amp;amp; Dedicated Exchange Solutions, etc.]•Is accountable for the performance and results of multiple related teams•Develops functional area plans, including business, production and/or organizational priorities•Decisions are guided by resource availability and organizational objectivesCritical Competencies•Business Insight: Utilizes knowledge of practices and approaches for managing the function as a viable business entity• Utilizes knowledge of the organization’s business model and operations to drive high impactprojects and complex analyses that support the organization’s mission* Leverages deep understanding of the policies, practices, trends and information that impact the organization and its customers to plan for future projects. * Utilizes knowledge of the business and financial impact of decisions/solutions to drive high-impact projects that support the organization and contribute to financial performance. •<b>Systems Thinking</b>: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made* Gains support to implement solutions by gathering key senior leaders to ensure all perspectives are understood and the most effective solutions are developed. * Provides a broad organizational view and whole systems expertise to guide standardization and differentiation of policies/processes. * Provides deep expertise and a broad view of the organization to optimize linkages between structure, people, process and technology. <b>Key Responsibilitie</b>s•Other Incidental tasks related to the job, as necessary.•Leads managers and senior professional staff of Technical support team to deliver customer outcomes and meet business objectives•Accountable for performance and results of multiple related teams across shifts and regions that provide technical support, solutions, architect, deploy applications on customer systems and infrastructure•Leads collaboration across shifts and departments to develop and execute customer service strategies that are tied to the achievement of company objectives•Crises Response: leads a cross-departmental leadership team to assess risk, plan remediation and execute full remediation of customer and Rackspace environments• Depending on situation, get on high level escalation calls with customer’s leadership team to provide resolution roadmap•Coalesce operational information, media reporting and threat reporting to detect critical deficiencies, validate the deficiencies and recommend solutions•Define an operational (functional area) plan and governance needed to implement support and technology standards by product line or platform to support strategy and company objectives•Provides input to business strategy development•Leads transformation programs at the functional to organizational level to ensure consistency, quality, speed of service and architectural integrity•Decisions are guided by resource availability and organizational objectives•Change Management: serves as a change requestor and change sponsor for changes that impact the company globally; understands the change management process; Risk Priority Number (RPN) scoring, and risk mitigation for each change•Problem Management: serves as a scribe or facilitator in Root Cause Analysis (RCA) where systems, tools, process, or people did not achieve desired outcomes; understands the role of Sponsor and can act as a sponsor when properly appointedKnowledge•Strong knowledge of the principles of customer service management and delivery•Knowledge of all facets of customer retention (CRM)* Knowledge of either technology -Armor, GTO Maintenance, Citrix, SharePoint &amp;amp; Dedicated Exchange Solutions is desirable.. •Expert knowledge in the methods and principles of finding resolution to customer concerns and developing a customer contact strategy•Strong knowledge of the technology industry and competitive landscape•Applies knowledge of key business drivers and the factors that maximize functional area performance•Knowledge in analyzing operational processes, escalation procedures, and performing training needs assessments for identifying opportunities for service delivery improvements&lt;div&gt;&lt;/div&gt;Skills•Exceptional people skills with the ability to engage and motivate subordinates and peers•Ability to communicates effectively orally or in writing with peers, across functions and with senior leaders•Ability to get on high level escalation calls with customer’s leadership team to provide resolution roadmap•Strong leadership skills with high say-do ratio and the ability to develop talent through others•Solid business acumen with comprehensive understanding of the organization and functional area<b>EducationRequired:</b>* Bachelor's Degree in technology related field.. Preferred:* Six Sigma Green Belt certified.. * Rackspace Emerging Leaders or other leadership development program. Certifications•ITIL Certification preferred•Project Management Certification preferredExperience•15+ years of relevant work experience in Technical support operations•A minimum of 4 years experience of managing large Tech support teams (managing managers)•Experience applying technical resources in projects, training, policy development or delivery of customers serviceWorking Hours* This is a leadership role and will require effective collaboration with leaders of other functions at Rackspace and at times getting on calls with customer’s leadership team located in international regions (e.g USA/UK).. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Manager, Technical Support - IN ( Applications and Maintenance Services)

<b>Job Profile Summary:</b>Responsible for executing and creating comprehensive analysis spanning the entire revenue cycle to help ensure that all revenue is properly billed and recognized. Validates the integrity of new products and promotion setups within the billing system, assesses customer sales and provision activities, and reconciles and analyzes service and billing data.  <b>Work Location:</b>  Remote<b>- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role.  interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b><h3>Key Responsibilities</h3><ul><ul><li>Executes and creates highly complex comprehensive analysis spanning the entire revenue cycle to help ensure that all revenue is properly billed and recognized. </li><li>Validates the integrity of new products and promotion setups within the billing system, assesses customer sales and provision activities, and reconciles and analyzes service and billing data. </li><li>Identifies and prioritizes leakage risks, design and document efficient tests to detect leakage, and construct/implement scalable controls/reporting to mitigate and monitor risks on an ongoing basis. </li><li>Collaborates with other BU's to address revenue cycle risks and to develop revenue enhancement opportunities. </li><li>Defines and articulates value proposition and factors for success. </li><li>Routinely prepare and deliver quality internal management reporting and ad hoc reporting for a variety of stakeholders. </li><li>Highlights key analysis, conclusions and recommendations with regards to reporting. </li><li>Responsible for monthly revenue assurance activities, including, but not limited to preparation of billing reports, evaluation of customer contracts, and updating customer billing information through CRM database. </li><li>Provides work leadership for less senior analysts and/or has project responsibilities.</li>Data Management:<li>Revenue Recognition data and system capabilities SME </li><li>Key contributor in upholding the established data governance process and provides guidance and recommendations on data proposals to end users</li><li>Support audits involving the data governance processes</li><li>Assist integration projects in defining, implementing and governing use of data in new reports, applications and tools</li><li>Understand revenue data and transactional flow of multiple source systems to consolidation and reporting systems</li><li>ERP, Reporting System and User Support:</li><li>Liaise with IT and end users to resolve issues, maintain systems and applications and implement break fixes</li><li>Facilitate month-quarter-year end close: End user support and solve issues in ERP environments and reporting environments</li><li>Monitor, maintain and manage SQL logic that facilitate data flow activities and ensuring consistency of data across systems.</li>Projects and Continuous Improvements:<li>Collaborate closely between IT and Business by developing detailed business user requirements, system documentation, training and workflow procedures for projects and Continuous Improvement efforts</li><li>Develop training and other processes to support and develop revenue accounting end users</li><li>Assist integration and M&amp;A projects in defining, implementing and governing use of data in new reports, applications and tools</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Advanced understanding of end-to-end revenue cycles for customers/products. </li><li>Demonstrated ability to assess trends and relationships from a base of highly complex information. </li><li>Ability to relate and compare data from different sources and identify cause and effect relationships. </li><li>Advanced written and verbal communication skills. </li><li>Advanced knowledge of analysis, reporting, financial modeling, and auditing. </li><li>Advanced follow-through skills using time-management and task prioritization. </li><li>Capable of developing strong interdepartmental and cross-functional working relationships. </li><li>Ability to communication revenue information and ideas so others will understand.</li></ul></ul><h3>Education and Experience</h3><ul><ul><li>Bachelor’s degree in Business Administration, Finance or Accounting</li><li>Minimum 3 years’ experience in Finance/Accounting</li><li>Experience working in SQL [Google Cloud Platform, Big Query]</li><li>Experience working in Python</li><li>Proficiency using Excel and the Microsoft Office suite of products</li><li>Demonstrated proficiency towards use of systems and applications</li><li>Excellent organizational and communication skills</li><li>Ability to work well cross-functionally</li></ul></ul><b>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. </b><b>- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.</b><b>- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.</b>#LI-AW2#LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Financial Systems Analyst (Remote in Mexico)

A Senior Power Platform Engineer is a professional who specializes in leveraging Microsoft Power Platform tools to design, develop, and implement complex applications. This role involves a combination of technical expertise, strategic thinking, and the ability to create scalable and efficient solutions. <b>Job Title:</b> Senior Power Platform Engineer<b>Job Overview:</b> We are seeking a highly skilled Senior Power Platform Engineer to join our dynamic team. The ideal candidate will have extensive experience with Microsoft Power Platform tools, including Power Apps, Power Automate and rest of Azure stack. Knowledge of Power BI, and Power Virtual Agents will be an advantage. The role involves working closely with stakeholders, understanding business requirements, and architecting and implementing complex applications that address critical business needs.<b>Responsibilities:</b><b>Solution Architecture:</b>Design       and architect complex applications using Microsoft Power Platform <a href="http://tools.Develop" rel="noopener noreferrer nofollow ugc" target="_blank">tools.Develop</a>       a deep understanding of business processes and requirements to create       scalable and efficient solutions.<b>Power Apps Development:</b>Develop       and customize Power Apps to meet specific business <a href="http://needs.Responsible" rel="noopener noreferrer nofollow ugc" target="_blank">needs.Responsible</a>       for developing PowerApps model and canvas driven appsImplement       UI/UX best practices to ensure a user-friendly <a href="http://experience.Identify" rel="noopener noreferrer nofollow ugc" target="_blank">experience.Identify</a>       areas and processes where Microsoft 365, Office 365, and SharePoint can       be better leveraged and facilitate process improvement.<b>Power Automate:</b>Design       and implement automated workflows using Power Automate to streamline       business <a href="http://processes.Integrate" rel="noopener noreferrer nofollow ugc" target="_blank">processes.Integrate</a>       Power Automate with external systems and services.<b>Power BI Development:</b>Create       visually appealing and insightful dashboards using Power BI for data       <a href="http://visualization.Collaborate" rel="noopener noreferrer nofollow ugc" target="_blank">visualization.Collaborate</a>       with data engineers to ensure data sources are optimized for reporting.<b>Collaboration:</b>Work       closely with cross-functional teams, including business analysts,       developers, and project <a href="http://managers.Collaborate" rel="noopener noreferrer nofollow ugc" target="_blank">managers.Collaborate</a>       with business stakeholders to gather and refine requirements.<b>Quality Assurance:</b>Conduct       thorough testing of applications to ensure high quality and <a href="http://reliability.Troubleshoot" rel="noopener noreferrer nofollow ugc" target="_blank">reliability.Troubleshoot</a>       and resolve issues during the development and deployment phases.<b>Documentation:</b>Create       comprehensive documentation for developed applications, workflows, and       <a href="http://processes.Provide" rel="noopener noreferrer nofollow ugc" target="_blank">processes.Provide</a>       training and documentation for end-users as needed.<b>Stay Updated:</b>Stay       abreast of the latest developments in Microsoft Power Platform and       related <a href="http://technologies.Continuously" rel="noopener noreferrer nofollow ugc" target="_blank">technologies.Continuously</a>       improve skills through training and certifications.<b>Qualifications:</b>Bachelor's      degree in Computer Science, Information Technology, or a related <a href="http://field.Proven" rel="noopener noreferrer nofollow ugc" target="_blank">field.Proven</a>      experience as a Power Platform Engineer or similar <a href="http://role.In-depth" rel="noopener noreferrer nofollow ugc" target="_blank">role.In-depth</a>      knowledge of Power Apps, Power Automate, Power BI, and Power Virtual      <a href="http://Agents.Strong" rel="noopener noreferrer nofollow ugc" target="_blank">Agents.Strong</a>      problem-solving and analytical <a href="http://skills.Excellent" rel="noopener noreferrer nofollow ugc" target="_blank">skills.Excellent</a>      communication and collaboration <a href="http://abilities.Relevant" rel="noopener noreferrer nofollow ugc" target="_blank">abilities.Relevant</a>      Microsoft certifications (e.g., Microsoft Certified: Power Platform App      Maker) is a plus.<b>Experience Level:</b>3+      years of experience in Power Platform development and <a href="http://implementation.Enterprise-level" rel="noopener noreferrer nofollow ugc" target="_blank">implementation.Enterprise-level</a>      .NET programming tools and languages such as C, <a href="http://ASP.Net" rel="noopener noreferrer nofollow ugc" target="_blank">ASP.Net</a>, React JS, Angular      JS, JQuery, CSS, Azure Function Apps, Web Applications Java J2EE will be      added advantageGood      understanding of Azure Cloud, Azure SQL database, and Microsoft 365  <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Power Platform Developer

** On-Site Richardson, TX** 2nd Shift 1pm-11pm Mon-Thurs ShiftThe Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptimeThis role is the makes up the core support of our data centers.  The main responsibility will be the upkeep and maintenance of our data center.  Work is performed through a ticketing system which often include break fix and maintenances.  Responsibilities also include general data center upkeep like 5S standards, monthly audits of metrics/KPIs<h3>Responsibilities</h3><ul><ul><li>Utilize custom monitoring software and internal ticketing system to provide customer support</li><li>Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components</li><li>Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies</li><li>Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server</li><li>Simple operating systems administration to include troubleshooting of login, password and connectivity issues</li><li>Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers</li><li>Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances</li><li>Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays</li><li>Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required</li><li>Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling</li><li>Provide technical communication relating to customer configurations in a concise, professional manner</li><li>Adhere to company security policies and procedures, including health and safety and local governing requirements as directed</li><li>Execute and maintain meticulous 5S and housekeeping practices</li><li>Demonstrate no less than full performance in a continuous, consistent, measurable manner</li><li>Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers</li><li>Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers</li><li>Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations</li><li>Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting</li><li>Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required</li><li>Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment</li><li>Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events</li><li>All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method</li><li>All customer interactions, both internal and external, are conducted in a manner that delights customers</li><li>Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date</li><li>All areas of responsibility are clean and organized with specific areas designated for all moveable items</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred</li><li>Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred</li><li>Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred</li><li>Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred</li><li>Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends</li><li>Must be able to prioritize work in a fast paced, high pressure environment</li><li>Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette</li><li>Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software</li><li>Must be able to lift 50 lbs over head</li><li>Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)</li><li>Success in the role requires the following personal qualities:Effective CommunicatorSelf StarterTeam PlayerWelcomes FeedbackAbility to Identify ProblemsSolicits input from others when making decisions</li></ul></ul><h3>Experience</h3><ul><ul><li>Minimum 1-year experience working in a data center environment or equivalent technology background required</li><li>Minimum 1-year experience or ability to show familiarity with building, repairing or upgrading hardware components required</li><li>Minimum 1-year experience in a customer service oriented position preferred</li><li>Remote connectivity tool: Putty, RDP, SSH</li></ul></ul><h3>Nice to Have</h3><ul><ul><li>   &gt;1 year data  center experience</li><li>   Familiarity with enterprise level netowkring</li><li>   Experience with Dell/HP servers</li><li>   Experience with Cisco switches/Firewalls/Routers</li><li>   Experience with EMC storage</li><li>   Certifications, A+, Net+, any cisco/windows cert</li></ul></ul>#LI-STORM#LI-DNI<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

DC Ops Technician II- US

<b>Shift: 100% night shift</b><b>Candidate must have reliable power and internet. </b> <b>Requirements: Certifications in relevant work</b>Candidate must have a relevant certification. (customer service, email protocols, Office 365 basics etc.)<b>PRIMARY RESPONSIBILITY:  </b>A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.<b>KNOWLEDGE/SKILLS/ABILITY: </b> Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills. <b>JOB COMPLEXITY: </b>Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:Email delivery troubleshootingSpam/Security analysis and recommendationsDesktop Client/Mobile Device troubleshootingAccount and Billing related inquiriesSupport users in use and troubleshooting of Microsoft products <b>SUPERVISION:</b>  Operates under moderate supervision until duties are learned. <b>EXPERIENCE/EDUCATION:  </b>Required:  Graduation and above.  Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.  Preferred: Customer service and phone call experience. 2-5years technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable. <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Customer Support Technician II (O365 Admin)

<b><i>Rackspace Technology believes that diversity of thought sparks innovation.  We strive to create an environment that encourages Rackers to be authentic and share their unique backgrounds and perspectives.  Our commitment to inclusion fosters a sense of belonging that makes our culture truly unique.</i></b> We want to invite Strong Female leaders to apply for this role .  Our  global diversity, inclusion and belonging strategy is built on the foundation that all Rackers and potential Rackers, customers, vendors, business partners and guests are treated with respect, and are not discriminated against based on who they are.  Our strategy helps us hire key talent, drive revenue and support the communities in which we serve.<b>Job Description Summary:</b>Provides leadership and direction for the delivery of pre and post-sales services and support to clients and customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the organization. Reviews SLA claims. Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.     <b>Job Description:</b>Career Level Summary•Provides leadership to managers and professional Technical Support staff working on O365 and the Rackspace Email platform.•Is accountable for the performance and results of multiple related teams•Develops functional area plans, including business, production and/or organizational priorities•Decisions are guided by resource availability and organizational objectivesCritical Competencies•Business Insight: Utilizes knowledge of practices and approaches for managing the function as a viable business entity• Utilizes knowledge of the organization’s business model and operations to drive high impactprojects and complex analyses that support the organization’s mission* Leverages deep understanding of the policies, practices, trends and information that impact the organization and its customers to plan for future projects. * Utilizes knowledge of the business and financial impact of decisions/solutions to drive high-impact projects that support the organization and contribute to financial performance. •Systems Thinking: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made* Gains support to implement solutions by gathering key senior leaders to ensure all perspectives are understood and the most effective solutions are developed. * Provides a broad organizational view and whole systems expertise to guide standardization and differentiation of policies/processes. * Provides deep expertise and a broad view of the organization to optimize linkages between structure, people, process and technology. <b>Key Responsibilitie</b>s•Other Incidental tasks related to the job, as necessary.•Leads managers and senior professional staff of Technical support team to deliver customer outcomes and meet business objectives•Accountable for performance and results of multiple related teams across shifts and regions that provide technical support, solutions, architect, deploy applications on customer systems and infrastructure•Leads collaboration across shifts and departments to develop and execute customer service strategies that are tied to the achievement of company objectives•Crises Response: leads a cross-departmental leadership team to assess risk, plan remediation and execute full remediation of customer and Rackspace environments• Depending on situation, get on high level escalation calls with customer’s leadership team to provide resolution roadmap•Coalesce operational information, media reporting and threat reporting to detect critical deficiencies, validate the deficiencies and recommend solutions•Define an operational (functional area) plan and governance needed to implement support and technology standards by product line or platform to support strategy and company objectives•Provides input to business strategy development•Leads transformation programs at the functional to organizational level to ensure consistency, quality, speed of service and architectural integrity•Decisions are guided by resource availability and organizational objectives•Change Management: serves as a change requestor and change sponsor for changes that impact the company globally; understands the change management process; Risk Priority Number (RPN) scoring, and risk mitigation for each change•Problem Management: serves as a scribe or facilitator in Root Cause Analysis (RCA) where systems, tools, process, or people did not achieve desired outcomes; understands the role of Sponsor and can act as a sponsor when properly appointedKnowledge•Strong knowledge of the principles of customer service management and delivery•Experience and knowledge of O365 and the Rackspace Email platform is desirable. If not, then the applicant needs to be of technology background which will enable them to gain in depth technical expertise of O365 and the Rackspace Email platform.•Knowledge of all facets of customer retention (CRM)•Expert knowledge in the methods and principles of finding resolution to customer concerns and developing a customer contact strategy•Strong knowledge of the technology industry and competitive landscape•Applies knowledge of key business drivers and the factors that maximize functional area performance•Knowledge in analyzing operational processes, escalation procedures, and performing training needs assessments for identifying opportunities for service delivery improvements&lt;div&gt;&lt;/div&gt;<b>Skills</b>•Experience and knowledge of O365 and the Rackspace Email platform is desirable. If not, then the applicant needs to be of technology background which will enable them to gain in depth technical expertise of O365 and the Rackspace Email platform.•Exceptional people skills with the ability to engage and motivate subordinates and peers•Ability to communicates effectively orally or in writing with peers, across functions and with senior leaders•Ability to get on high level escalation calls with customer’s leadership team to provide resolution roadmap•Strong leadership skills with high say-do ratio and the ability to develop talent through others•Solid business acumen with comprehensive understanding of the organization and functional area<b>EducationRequired:</b>* Bachelor's Degree in technology related field.. Preferred:* Six Sigma Green Belt certified.. * Rackspace Emerging Leaders or other leadership development program. Certifications•ITIL Certification preferred•Project Management Certification preferredExperience•15+ years of relevant work experience in Technical support operations•A minimum of 4 years experience of managing large Tech support teams (managing managers)•Experience and Technical knowledge of O365 and the Rackspace Email platform is desirable. If not, then the applicant needs to be of technology background which will enable them to gain in depth technical expertise of O365 and the Rackspace Email platform.•Experience applying technical resources in projects, training, policy development or delivery of customers serviceWorking Hours* This is a leadership role and will require effective collaboration with leaders of other functions at Rackspace and at times getting on calls with customer’s leadership team located in international regions (e.g USA/UK).. * <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Manager, Technical Support - Productivity

<b>Job Description</b>Skills: SQL DBALocation: India Remote<b>(Looking for Immediate joiner only)</b>Experience - 4+ yrs. of relevant exp.The SQL Database Administrator Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines, and protection<b>Key Responsibilities List</b>·       Formulate and monitor policies, procedures     and standards relating to database management. ·       Provide design standards and guidance for     projects and technical roadmaps. ·       Capacity Planning: Forecast future     database growth based on usage trends and plan for hardware and storage     requirements accordingly to ensure scalability and optimal performance. ·       Patch Management and Upgrades: Plan and     execute SQL Server software upgrades, patches, and service packs. Stay up     to date with the latest SQL Server releases and features.·       Troubleshooting and Issue Resolution:     Investigate and resolve complex database-related issues, including data     corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Develop     automation scripts and tools to streamline repetitive tasks, improve     efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring     and alerting systems to proactively identify and address potential database     issues before they become critical.·       Compliance and Best Practices: Ensure that     databases comply with industry standards and internal policies. Follow best     practices for database management, security, and performance optimization.·       Mentoring and Training: Provide guidance     and support to Level 1 and Level 2 DBAs, sharing knowledge and expertise to     foster their professional growth.·       Performance Analysis and Reporting:     Generate performance reports and analysis for stakeholders and management     to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date     documentation of database configurations, procedures, and troubleshooting     steps.·       Vendor and Third-Party Tool Management:     Evaluate and manage third-party tools and solutions that assist in database     management, monitoring, and performance tuning. Resolve locking     conflicts/blocking and resource utilization. Build tools for customers and     internal teams by creating scripts or using software to automate     administration tasks and DBA processes. ·       Consult with customers on SQL Server     including best practices and SQL Server Disaster Recovery setups. ·       Participate in sales implementations     vendor calls to provide advanced knowledge in the purchase of software,     hardware or services that can be used to improve the performance of the     database server. Carry out disaster recovery planning and execution     including, log shipping, mirroring, replication, and AlwaysOn. ·       Works with the product organization to     assist in the roll out of new products. ·       Participate in 24X7 production support for     SQL Server infrastructure. ·       Executes large sized, complex database     projects. Ensures projects are properly documented.<b>Knowledge List</b> ·       Proficient Skills in SQL Server     Architecture, Installation and Configuration, Performance Tuning, High     Availability and Disaster Recovery (HADR), Monitoring and Troubleshooting·       Database Migrations and Upgrades: Experience     in planning and executing database migrations and upgrades, including     version compatibility, testing, and minimizing downtime.·       SQL Server in the Cloud: Knowledge of     deploying and managing SQL Server in cloud platforms such as Azure SQL     Database and Amazon RDS.·       SQL Server Best Practices: Familiarity     with industry best practices for SQL Server administration, including     configuration settings, maintenance tasks, and disaster recovery     strategies.·       Ability to communicate technical info and     ideas so others will understand.·       Ability to apply varying leadership skills     and traits that create solutions and results to unexpected situations.Desired ·       Experience working with Postgresql /MySQL/AWS RDS·       Database Specialty Certifications in AWS id preferred.·       Experience working in AWS cloud environments.   <b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

SQL DBA

<b>Job Summary:</b> Rackspace is hiring a Director, Software Development.  In this role you’ll manages software developers on projects of moderate to large size and complexity. Oftentimes you’ll be responsible for the design of one or more product lines. You and your team will be creating efficient ways to produce new products. You’ll evaluate the progress and results of development efforts.  You’ll be overall responsible for the hiring, firing, performance appraisals, and pay reviews of software developers on your team.  <b>Work Location: </b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Manage large to moderate-sized software development projects. </li><li>Ensure projects are completed on time and according to corporate quality standards. </li><li>Facilitate communication upward and across project team including project status, justifications for variances and technical information (architecture, design and implementation objectives). </li><li>Serve as focal point for other departments on project status or other project information. </li><li>Ensure projects are completed according to product specifications and are properly documented.</li><li>Product architecture and implementation is maintainable and extendible to accommodate future development and maintenance (architecture documentation and architecture design review).</li><li>Ensure that: a) documentation gets appropriate level of technical review support; b) QA test plans meet the project requirements; c) appropriate development and corporate methods and procedures are followed. </li><li>Manage personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, and recommends termination, as necessary).</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor's degree in Business, Software Engineering, or Computer Science; or other related field of study. </li><li>Minimum of 10 years of technical experience in software development with at least 3 years of project leadership experience. </li><li>Excellent technical knowledge in software development lifecycle, design methodologies, and implementation. </li><li>Expert problem solving, analytical, and design skills. In-depth experience in software architecture, interaction design, requirements analysis, project planning, project management, and implementation.</li><li>Familiar with industry standard software tools and practices. </li><li>Excellent leadership skills with proven experience leading software development projects. </li><li>Highest understanding of entire development process, including specification, documentation, and quality assurance. </li><li>High technical and comprehensive knowledge of broad business areas.</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $161,000 - $236,060. •The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $171,400 - $251,350.•The anticipated starting pay range for California, New York City and Washington is: $187,500 - $275,000.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Director, Software Development - US

<b>Job Summary:</b> The Rackspace Finance Pricing Team has a pivotal role in developing Global Pricing Strategy,engaging in complex commercial pursuits to understand and communicate financialpositions and pricing decisions, and working cross-functionally with the wider business teams to instill financial excellence. Within this team,the successful candidatewill be a major contributor to developing the tools and resources to define and implement the Global Pricing Strategy. Daily tasks includeanalyzing and identifying key financial information and trends to advise, drive and influence key commercial decisions.  We are looking for someone who can work under pressure, maintainhigh standards of deliverables and attention to detail, who thinks in a structured way and is highly analytical, anddemonstrates excellent communication skills. A successful candidate should be able to prioritize and balance multiple tasks and projects, be curious about technology, willing to learn as well as educate, and should have a very strong understanding of financial concepts and their commercial applications.  <b>Work Location: </b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Provide guidance to sales and support organizations with regards to the best commercial approach for strategically significant accounts and opportunities.</li><li>Work with product and offering managers from end-to-end to develop financial models for new product unit economics as well as custom client-specific commercials.</li><li>Partner with global business and operational teams to ensure pricing strategy is defined and delivered consistently across geographies and segments.</li><li>Help drive profitability through the provision of quality management information and commercial advice.</li><li>Drive and support continuous pricing process and tool refinement and improvement by applying a solid understanding of internal business processes and policies.</li><li>Assist the Global Pricing Management with providing coverage of support and development to a team of junior analysts.</li><li>Partner and work with the following internal and external teams:  Sales &amp; Customer Support, Finance, Accounting, Procurement, Product, Technical Solution, Operational Teams, Legal, Executive Leadership, and Third-Party Vendors. </li><li>Understand complex business issues and make appropriate recommendations by applying subject matter expertise, rigorous financial modeling, and considerable commercial judgement. </li><li>Maintain and develop pricing tools, product unit economics, and business case models.</li><li>Ensure that business leaders are taking healthy financial decisions and that the company’s overall financial targets are achieved. </li><li>Evaluate profitability and margins for customers through objective and data-driven analysis. </li><li>Improve tools enhancing the understanding of financial performance by the business. </li><li>Be fanatical about our customers. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s in Business Administration/Finance/Economics/Mathematics or related field of study is required.  Master’s degree is preferred.</li><li>Minimum of 5 years of relevant working experience. </li><li>Must have prior experience performing pricing analysis for sales teams. </li><li>Advanced Excel skills, and experience with data analytics and complex commercial models </li><li>Advanced data analysis skills.  Ability to dig into details as well as analyze data from a high-level view. </li><li>Excellent written and verbal communication and interpersonal/networking skills.</li><li>Team player with an open and internal customer focused approach.</li><b>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></b></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $105,100 - $154,110.•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $111,800 - $164,010. •The anticipated starting pay range for California, New York City and Washington is: $122,500 - $179,630.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Pricing Manager

<b>Job Summary:</b> The Rackspace Finance Pricing Team has a pivotal role in developing Global Pricing Strategy, performing analysis of the associated financial metrics and working closely with the wider business to understand market trends as well as internal needs. Within this team, a Pricing Analyst will be a major contributor to developing the tools and resources to define and implement the Global Pricing Strategy for INTL. Daily tasks include analyzing and identifying key financial information and trends to advise, drive and influence key commercial decisions. <b>Work Location: </b>Remote<h3>Key Responsibilities: </h3><ul><ul><li>Provide guidance to sales and support organizations with regards to the best commercial approach for strategically significant accounts. </li><li>Work with product manager from end-to-end to develop financial models for new product unit economics as well as custom client-specific commercials. </li><li>Work with US and APAC Finance teams to ensure a global pricing strategy is defined and implemented consistently throughout geographies. </li><li>Help drive profitability through the provision of quality management information and commercial advice. </li><li>Drive and support continuous pricing process and tool refinement and improvement by applying a solid understanding of internal business processes and policies. </li><li>Assist the Pricing Team Manager with providing coverage of support to a team of junior pricing analysts.  </li><li>Understand complex business issues and make appropriate recommendations by applying subject matter expertise and analyzing multiple solution offering, and work with Legal on custom commercial terms.</li><li>Maintain and develop pricing tools and product unit economics. </li><li>Ensure that business leaders are taking healthy financial decisions and that the company’s overall financial targets are achieved. </li><li>Evaluate profitability and margins for customers through objective and data-driven analysis. </li><li>Improve tools enhancing the understanding of financial performance by the business. </li></ul></ul><h3>Qualifications: </h3><ul><ul><li>Bachelor’s in Business Administration/Finance/Economics is required.  Master’s degree is preferred. </li><li>Minimum of 3 years of relevant working experience  </li><li>Advanced Excel skills, and experience with data analytics on GCP </li><b>Discover your inner Racker: </b><a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank"><b>Racker Life</b></a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  •The anticipated starting pay range for Colorado is: $105,100 - $154,110.•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $111,800 - $164,010. •The anticipated starting pay range for California, New York City and Washington is: $122,500 - $179,630.  Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a> offered is here.#LI-MF1 #LI-Remote<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Pricing Analyst

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