Gojek

<b>About the Role</b>Fasten your helmet and climb aboard if you’re ready to be our District Operation Staff for Palembang. In this role, you will be in charge of the operational driver spectrum within the Palembang district level, which includes balancing supply and demand (BCR), utilizations, driver acquisitions, driver engagements, and solving driver problems on the field. Working closely with the larger Sumatra region team, you will even get to localize the HQ strategy that matches the nature of the district. Perhaps the most meaningful of all: your efforts will work to enhance the lives and livelihoods of our driver partners in the region, providing them with the attention, experience, and opportunities they deserve.<h3>What You Will Do</h3><ul><ul><li>List, identify, and propose solutions to our driver partners' problems on the field and ensure their concerns are heard by following up with them</li><li>Manage driver community by doing a regular offline engagement (i.e. 'kopdar') as our way to inform, reach, and engage with driver-partners</li><li>Monitor personal metrics of engagement with driver-partners, Propose activities/programs to increase the level of engagement and Ensure all engagement programs are well executed and implemented</li><li>Handle driver support unit according to agreed operating office hours</li><li>Support implementation of Gojek's policies/programs by managing these changes  </li><li>Monitor "Booking Completion Rate (BCR)" to ensure the operational activities run well at the district level</li><li>Coordinate with District Operations Manager for day-to-day escalated issues around driver service and customer service</li></ul></ul><h3>What You Will Need</h3><ul><ul><li>At least 1 year of experience in the supply chain or operational field (fresh graduates with internship experience are welcome to apply!)</li><li>Strong analytical thinking and problem-solving skills to effectively resolve driver-related issues</li><li>Strong communication (both written and verbal) and interpersonal skills to drive effective collaborations and healthy relationship with various stakeholders</li><li>Sharp attention to detail to increase productivity and reduce the likelihood of errors</li><li>Excellent planning and organizational abilities to ensure the district team is on track to achieve its goals</li><li>Basic SQL understanding/experience will be a plus point</li></ul></ul><b>About the Team</b>Our District Operations team is a big group spread out across multiple regions in Indonesia. Working alongside the Product team, we are predominantly concerned with all things to do with our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family in the district, just to name a few things. We also oversee the supply within Gojek, including creating detailed business analyses, outlining problems, and developing solutions for our driver-partners.  One of the biggest challenges our team has had to face has undoubtedly been maintaining a high level of engagement with our driver-partners amidst the COVID-19 pandemic. To ensure our driver-partner ties remain strong with the company, we introduced online meet-ups and forums with our driver-partners where they can openly discuss their questions, concerns, and experiences directly with our team.  Our team genuinely enjoys what we do since we get to see the impact of our work reflected in our driver-partners everyday lives on the field. We're a fun group made up of avid readers, amateur gamers, Netflix watchers, K-pop listeners, and (guilty🙈) reality show watchers. We're also big foodies since we're spoiled for choice here in Indonesia (food recommendations are always welcome!).<b>About Gojek</b>Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'<b>Our Mission:</b> To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.<b>About GoTo Financial</b>GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Palembang

District Operations Staff Palembang

We are looking for a competent Account Manager  to find business opportunities and manage customer relationships in the F&amp;B and Retail industry in Sumatra Area. You’ll be directly responsible for the preservation and expansion of our key customer base.The ideal candidate will be a candidate who has experience in customer service and sales. We expect you to be a reliable professional, who is able to balance customer orientation and a results-driven approach. Your overarching goal is to identify opportunities with prospects and new clients and build them into profitable long-term relationships.<h3>What You Will Do</h3><ul><ul><li>Be a consultant to our merchant and provide the best course of action to resolve merchant issues and inquiries.</li><li>Build strong, long-term relationships with key merchants </li><li>Collect merchants’ feedback to improve customer experience</li><li>Upselling for premium features</li><li>Maintain and report renewal progress and upselling results on a regular basis and suggest improvements</li><li>Cross-collaboration with different teams to drive initiatives </li></ul></ul><h3>What You Will Need</h3><ul><ul><li>Strong analytical and planning skills, familiar with Excel</li><li>Excellent time management and problem-solving skills</li><li>Superior verbal and written communication skills in both English and Indonesian</li><li>At least 2 years working experience handling key accounts</li></ul></ul>The Customer Success Team is a family of 40+ individuals based in Jakarta, Sumatra, Bali, Medan, and other cities in Indonesia. We consistently maintain relationships with our merchant partners in Indonesia. We also work to improve the merchant-partner experience by collaborating with the product team on innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of sales excellence, learning, and guided career growth. We advocate sustainable practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class consultants leading the way. Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products and scale up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our product designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.<b>About Gojek</b>Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'<b>Our Mission:</b> To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.<b>About GoTo Financial</b>GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Account Manager (Sumatra) - MokaPOS - 7522

<b>About the Role </b>Fasten your helmet and climb on board if you’re ready to be our Sales Executive for the Palembang region. In this role, you’ll focus your efforts on scouting out potential merchant-partners, boosting merchant acquisition initiatives, and spreading awareness about our Point of Sales system. You’ll go the extra mile to better understand our merchant-partners' concerns and experiences on the field to resolve their pain points, and relay the information you gather to our Product and Business development teams. Your efforts will help enhance our merchant-partners’ daily operations, and better position our platform as the most trusted solution provider in the region and beyond.<h3>What You Will Do</h3><ul><ul><li>Network and establish strong ties with potential customers by actively scouting out and keeping up to date with the new shops and owners in town</li><li>Meet with potential customers to better understand their business operations, concerns, and needs, and then present / conduct a live demo of Moka POS’ features</li><li>Achieve daily targets of lead generation and demo appointments</li><li>Communicate customer experience and feedback to Product and Business development team</li></ul></ul><h3>What You Will Need</h3><ul><ul><li>A Bachelor’s degree in Marketing, Business, Economics, Communications, or a related field</li><li>Excellent negotiation and communication skills in order to achieve the merchant acquisition targets, and to collaborate with partners and colleagues of all levels</li><li>A self-motivated attitude as you’ll need to independently conduct canvassing initiatives around your region</li><li>An adaptable personality with the ability to thrive within a fast-paced environment and balance a heavy workload</li><li>Fresh graduates are welcome to apply</li></ul></ul><b>About the Team</b>In the Commerce Enablement team, we consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.The Palembang Sales team is part of the larger Commerce Enablement stream. Our portfolio of products include merchant-facing solutions that aid our subscribed merchant-partners in their sales operations. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, as the Sales team, we introduce and educate potential customers on how they can benefit by using our products.One of the biggest obstacles our team has had to overcome is figuring out the most effective way to increase our standing in the market with our Point of Sales solutions. After many weeks of research, collaboration, and trial and error, we figured out that the best way to tackle this issue was to pour a bulk of our effort into acquiring more merchant-partners in various industries, leveraging heavily on the Gojek ecosystem as a whole.We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.<b>About Gojek</b>Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'<b>Our Mission:</b> To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners &amp; ~900000 Merchant Partners across SEA.<b>About GoTo Financial</b>GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

(Moka) Sales Executive (Palembang) - Commerce Enablement

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Job Position and Company	Location	Tags	Posted
District Operations Staff Palembang at Gojek	Manager Internship
Account Manager (Sumatra) - MokaPOS - 7522 at Gojek	Full Time Consultant Manager
(Moka) Sales Executive (Palembang) - Commerce Enablement at Gojek

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