Rackspace

Job Posting Title - Senior Service Now Developer (R-20074)Exp Level: 8 to 12 years Job Description SummaryAt Rackspace Technology, we are experts in multi-cloud solutions. Our deep technical expertise with leading technologies and multi-cloud environments—spanning applications, data, and security—enables businesses to grow, increase efficiency, and drive innovation. We don’t just solve workload problems; we create competitive advantages by empowering you to work faster, smarter, and stay ahead of the curve.Job DescriptionResponsibilities:Be a key member of the Managed Public Cloud software development team, collaborating globally.Work on a variety of projects including cloud integrated services, customer interaction platforms, and backend business systems.Collaborate with Product teams to assess functional requirements for new offerings, analyze technical feasibility, and coordinate task assignments with agility to deliver innovative software.Proven ability to architect production ready software with minimal direction, prioritizing system observability.Strong background in agile development and project planning, including TDD and code reviews.Establish and adhere to coding and process best practices, including conducting code reviews.Regularly contribute to engineering standards and best practices, motivating the team to deliver their best work.Lead research, proof of concept, and prototype efforts within the project team.Gain support for complex architectures and negotiate solution/architectural tradeoffs.Write and review design documents and actively participate in project discussions.Work within a DevOps culture, including participating in on call rotations and maintenance schedules. Required Knowledge/Skills/Abilities:Deep understanding of the ServiceNow platform, including core modules like IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other specialized modules. Hands-on experience with ServiceNow development, including creating and customizing forms, workflows, and user interfaces.Proficiency in ServiceNow’s scripting languages, primarily JavaScript, GlideScript, and familiarity with ServiceNow’s API.Experience in developing and customizing ServiceNow applications using client scripts, business rules, UI policies, UI actions, and script includes.Experience integrating ServiceNow with external systems using REST/SOAP web services, LDAP, JDBC, and other integration methods.Ability to work with ServiceNow Integration Hub and build complex workflows that connect ServiceNow with other platforms.Strong understanding of ITIL and experience automating ITIL processes within ServiceNow.Expertise in setting up and configuring Service Now connections across various environments (e.g., AWS, Azure, GCP, on-premise).Experience designing and implementing automated workflows, including approvals, notifications, and escalations.Ability to develop custom applications within the ServiceNow platform, including custom tables, UI pages, and widgets.Experience with ServiceNow’s App Engine and the ability to create scalable and maintainable applications.Experience with developing and customizing the ServiceNow Service Portal, including creating custom widgets, pages, and themes.Proficiency in HTML, CSS, and React (or other JavaScript frameworks) for front-end development.Strong knowledge of Configuration Management Database (CMDB) and experience managing and configuring CMDB within ServiceNow.Experience with Discovery and Service Mapping to maintain accurate and up-to-date data within the CMDB.Experience with ServiceNow administration tasks such as user and group management, roles, ACLs, and data imports.Ability to manage updates and patches, perform instance cloning, and manage instance upgrades.Strong problem-solving skills with the ability to troubleshoot complex issues within the ServiceNow platform.Experience in performance optimization and tuning of ServiceNow instances.Ability to work with stakeholders to gather requirements and translate them into technical solutions.Strong communication skills to effectively collaborate with business users, IT teams, and other stakeholders.Knowledge of ServiceNow’s security features, including role-based access control (RBAC), encryption, and data security best practices.Experience ensuring compliance with organizational security policies and industry regulations within the ServiceNow environment.Commitment to staying current with the latest ServiceNow features and best practices.Ability to identify and implement improvements to existing ServiceNow processes and configurations.Education/Experience:Bachelor’s degree in a technology related field is required; a high school diploma or equivalent is required.9+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands on experience.ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) for specific modules, are often required or highly desirable.Cloud certifications are highly desired.Join us at Rackspace Technology to push the boundaries of cloud development and be a part of our journey to create cutting edge solutions.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Sr Service Now Developer III-IN (R-20074)

Job Profile SummaryThe Database Administrator Perform database engineering and administration activities including design, planning, configuration, monitoring, automation, self- serviceability, alerting, and space management, database backup and recovery. Plan computerized databases, including base definition, structure, documentation, long- range requirements, operational guidelines, and protection with a capacity to lead and advise on migration and modernization, discover, and execute workload migrations to Cloud (AWS/Azure/GCP).Key Responsibilities List·       Create, maintain, and use Standard Operating Procedures (SOP’s) for migration execution and ensure long term technical viability and optimization of production deployments and administration.·       Engage, Consult and Deliver based on interactive customer communications in streamlining project deliverables and scope of work.·       Capacity Planning: Forecast future database growth based on usage trends and plan for hardware and storage requirements accordingly to ensure scalability and optimal performance.·       Plan, Create, Manage and Deploy Effective High Availability and Disaster Recovery strategy/Runbooks.·       Patch Management and Upgrades: Plan and execute Database software upgrades, patches, and service packs.·       Troubleshooting and Issue Resolution: Investigate and resolve complex database-related issues, including data corruption, performance problems, and connectivity challenges.·       Automation and Scripting: Contribute to automation scripts and tools to streamline repetitive tasks, improve efficiency, and reduce the risk of human errors.·       Monitoring and Alerting: Set up monitoring and alerting systems to proactively identify and address potential database issues before they become critical.·       Performance Analysis and Reporting: Generate performance reports and analysis for stakeholders and management to provide insights into the database environment's health and performance.·       Documentation: Maintain up-to-date documentation of database configurations, procedures, and troubleshooting steps·       Ticket Handling: Work to resolve Incident, Changes and Service request under the agreed client SLA.·       Problem Management: Responsible in resolving problem tickets by creating detailed RCA reports.·       Vendor and Third-Party Tool Management: Evaluate and manage third-party tools and solutions that assist in database management, monitoring, and performance tuning. ·       Participate in 24X7 production support for Database Operations.·       Hand’s on with using cloud tech tools such as AWS DMS, SMS, App Migration Service, Migration Hub, Azure Migrate, Data Migration Service, SQL Server DMA, Azure ASR, AWS DRS·       Migration from SQL server to/from Other RDBMS platform for PaaS models like AWS Aurora, AWS RDS, Azure Database, Azure MI, GCP Cloud SQL.·       Understanding Cloud basics and perform duties like security management, storage management, Backup Vaults, Key vaults, Server/DB Monitoring ·       Cost Optimization: Compute and workload analysis, License enhancements and features.  Knowledge List·       Proficient Skills from tech bucket (SQL Server or/and Oracle or/and PostgreSQL or/and MySQL) for Architecture, Installation and Configuration, Performance Tuning, High Availability and Disaster Recovery (HADR), Monitoring and Troubleshooting·       Database Migrations and Upgrades: Experience in planning and executing database migrations and upgrades, including version compatibility, testing, and minimizing downtime.·       Cloud Enabled for Project based Migrations, Automation and Administration On-prem to cloud, Cloud to cloud·       Familiarity with industry best practices for (SQL Server or/and Oracle or/and PostgreSQL or/and MySQL) administration, including configuration settings, maintenance tasks, and disaster recovery strategies.·       Ability to communicate technical info and ideas so others will understand.·       Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. Skills List·       Experience working in Automation with Python/AWS CLI/PowerShell/Shell/·       Ability to Deploy, Manage and Troubleshoot HADR config in one of the following tech buckets SQL Server (Always On, FCI, Loshipping, Replication) or Oracle(RAC, Data guard, Golden Gate)  , MySQL &amp; PostgreSQL( Master slave replication, InnoDB cluster Set) ·       Knowledge of deploying and managing databases in cloud platforms such as Azure SQL Database or/and Amazon RDS or/and GCP Cloud SQL·       Homogeneous and Heterogeneous Migrations from/to between various Tech bucket (SQL Server or/and Oracle or/and PostgreSQL or/and MySQL)·       Understanding of Monitoring tools such as Datadog or/and Azure monitor or/and AWS CloudWatch alerting and performance analyzation.·       Understanding and usage of ITIL based tickets tools like Service Now. Education•            High school diploma or equivalent required.•            Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field Certifications List•            Database Specialty Certifications in AWS/Azure.•            Cloud Associate/Professional Certification

Oracle and PostgreSQL/MySQL Cloud Database Engineer III - Night shift

Acronis

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for an Expert Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 
We are looking for an experienced Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments</li>
<li>Build and maintain strong relationships with customers and partners</li>
<li>Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues</li>
<li>Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices</li>
<li>Participate in developing documentation, knowledge base, and technical articles on Acronis' products</li>
<li>Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way</li>
<li>Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent English both written and verbal. Additional languages are a plus</li>
<li>2+ years of experience in a L2-L3 technical support or system administrator role</li>
<li>Good technical expertise in:
<ul>
<li>Windows Server - analyzing various Windows and application logs (experience with troubleshooting tools like Procmon and Process Explorer is a plus)</li>
<li>Networking - packet, performance, routing, connectivity analysis, and troubleshooting skills (experience with network tools like Wireshark, tcpdump, and iperf is a plus)</li>
<li>Virtualization - advanced user of virtualization solutions such as VMware ESXi, Microsoft Hyper-V, and KVM</li>
</ul>
</li>
<li>Good communication skills and customer service focus</li>
<li>Passion for troubleshooting</li>
</ul>
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. 
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-CW1

PLEASE SUBMIT YOUR RESUME IN ENGLISH

São Paulo

Expert Support Engineer - Home Cloud Products

Job Summary: This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Work Location: Remote<h3>Key Responsibilities: </h3><ul><ul><li>Other Incidental tasks related to the job, as necessary. </li><li>Technical point of escalation to the Cloud Support and Engineering teams; resolving customer </li><li>issues, working in collaboration with partners across the business, as required .</li><li>Lead functional and contribute to cross-functional business continuity/transformational projects.</li><li>and customer engagements (both technical and non-technical), delivering key objectives for the </li><li>Organization.</li><li>Monitor and provide maintenance for all related infrastructure.</li><li>Ensure the control, integrity, and accessibility of the cloud environment.</li><li>Implements large, complex enterprise-class solutions.</li><li>Lead tasks relating to system architecture enhancements, problem management, fleet </li><li>management, process improvement, reporting, product integration and customer infrastructure.</li><li>Lead Workload/Workforce Management and Optimization related tasks.</li><li>Develop technical training for all Rackers supporting Rackspace Supported Cloud Products.</li><li>Mentor and assist Rackers across the organization.</li><li>Provide technical expertise underpinning communications targeting a range of stakeholders - from </li><li>individual contributors to leaders across the business. </li><li>Collaborate with Account Managers and Business Development Consultants to build strong </li><li>customer relationships.</li><li>Collaborate and share knowledge with other Engineers and Administrators on the support floor.</li></ul></ul><h3>Qualifications: </h3><ul><ul><li>5 - 7 years of technical engineering and administration experience with a minimum of 3 - 4 years </li><li>commercial experience as either a LAMP stack software developer and/or systems administrator.</li><li>2+ years of current commercial experience working with a high-traffic site.</li><li>Experience with high-availability, high-performance, open-source web technologies.</li><li>Experience automating and orchestrating workloads across multiple public cloud providers. </li><li>Experience with cloud platforms, open-source databases and caching layers.</li><li>Experience working in a containerized environment (Docker/LXC).</li><li>Strong knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack.</li><li>Strong skills in at least one of the following languages: <a href="http://Node.js" rel="noopener noreferrer nofollow ugc" target="_blank">Node.js</a>, Python, PHP, Ruby, and Java.</li><li>Strong skills with git and git workflows.</li><li>Strong skills in leveraging CI and CD tools to automate testing and deployment.</li><li>Strong knowledge of Linux or Windows OS, including but not limited to: Server Failover </li><li>Clustering, Active Directory, IIS.</li><li>Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, </li><li>Memcached, LAMP, nginx, <a href="http://node.js" rel="noopener noreferrer nofollow ugc" target="_blank">node.js</a>, nosql, Varnish.</li><li>Proficient web programming and scripting ability. </li><li>Proficient knowledge of designing, building, implementing, analyzing, and troubleshooting </li><li>distributed, highly available systems.</li><li>Proficient automation skills with at least one configuration management system such as Chef, </li><li>Puppet, Ansible, Salt, or other such tools.</li><li>Proficient knowledge of software development methodologies including code profiling, regression </li><li>testing, and continuous integration.</li><li>Proficient knowledge of Project Management methodologies.</li><li>Proficient understanding of services and protocols, configuration, management, and </li><li>troubleshooting of hosting environments, including web servers, databases, caching, and </li><li>database services.</li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></ul></ul>The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.  ·       The anticipated starting pay range for Colorado is: $89,300 - $130,900.·       The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $95,000 - $139,260.·       The anticipated starting pay range for California, New York City and Washington is: $104,000 - $152,570. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on <a href="https://rackspace.jobs/benefits/" rel="noopener noreferrer nofollow ugc" target="_blank">benefits</a>  offered is here.#LI-MF1 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Cloud Engineer III- US

Job Title: VMware, Windows, and Linux L3 Administrator Location: India Job Type: Full-TimeShift Timing: 5pm to 2am IST Job Summary: We are seeking an experienced VMware, Windows, and Linux L3 Administrator to join our IT team.The ideal candidate will have extensive experience in managing and troubleshooting VMware environments, Windows servers, and Linux systems.This role requires a deep understanding of virtualization, server administration, and network protocols. Key Responsibilities: BareMetal Experience : NUTANIX, HP Proliant, Dell Servers, IBM servers, Cisco UCS VMware Administration: Manage and maintain VMware environments, including vSphere, vCenter, and ESXi hosts.Having experience with Datastore and Storage management including zoning.Perform regular updates, patches, and upgrades to VMware infrastructure.Troubleshoot and resolve issues related to VMware performance, storage, and networking.Implement and manage virtual desktop infrastructure (VDI). Windows Server Administration: Install, configure, and maintain Windows servers (2008, 2012, 2016, 2019).Manage Active Directory, DNS, DHCP, and Group Policy.Perform regular system updates, patches, and security configurations.Troubleshoot and resolve issues related to Windows server performance and connectivity. Linux Administration: Install, configure, and maintain Linux servers (CentOS, Ubuntu, Red Hat).Manage user accounts, permissions, and security settings.Perform regular updates, patches, and system backups.Troubleshoot and resolve issues related to Linux server performance and connectivity. General Responsibilities: Monitor system performance and ensure high availability of infrastructure.Implement and manage backup and disaster recovery solutions.Collaborate with other IT teams to design and implement new solutions.Document system configurations, procedures, and troubleshooting steps.Provide L3 support for escalated issues and mentor junior team members. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.8+ years of experience in VMware administration.5+ years of experience in Windows server administration.5+ years of experience in Linux server administration.Strong understanding of network protocols and configurations.Experience with scripting and automation (PowerShell, Bash, Python).Relevant certifications (e.g., VCP, MCSE, RHCE) are a plus.Excellent problem-solving and communication skills.      Preferred Skills: Experience with cloud platforms (AWS, Azure, Google Cloud).Knowledge of containerization technologies (Docker, Kubernetes).Familiarity with ITIL processes and best practices.

Vmware Cloud Engineer - III (Night shift)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Gainsight Administrator to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
Gainsight Administrator plays a crucial role in driving value for partners across the lifecycle, thanks to the workflows they configure as a member of the Operational Excellence for Partner Success team. Gainsight Administrator collaborates with cross-functional business teams to develop partner success strategies and craft the associated business requirements. They translate these requirements into technical designs that they implement in Gainsight and, at times, integrated systems such as Salesforce, while adhering to systems administration best practices. Gainsight Administrator then trains team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.
WHAT YOU'LL DO
Solution Design
<ul>
<li>Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)</li>
<li>Collaborate with cross-functional end users to gather business requirements that impact Gainsight and Salesforce, and configure the system to meet those needs (partnering with other operations teams as needed)</li>
<li>Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds</li>
</ul>
Business Processes
<ul>
<li>Develop new business processes in partnership with Partner Success leadership and cross-functional teams</li>
<li>Manage the rollout of processes, including thoughtful timing</li>
<li>Design business rules that analyze partner data and trigger actions for the Partner Success team to engage with partners</li>
<li>Help users to develop an understanding of contributors to partners health, sources of partner risk/churn, and positive trends</li>
<li>Manage mapping and documentation of partner success processes</li>
</ul>
Upkeep and Support
<ul>
<li>Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions</li>
<li>Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform</li>
<li>Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies</li>
<li>Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)</li>
<li>Experience as end-user of a CRM (preferably Salesforce), customer support system, or marketing automation system</li>
<li>Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software</li>
<li>Experience working in customer/partner success, or equivalent understanding of key customer/partner success principles</li>
<li>Demonstrated project management, business analysis, and problem-solving</li>
<li>Experience working in cross-functional teams</li>
<li>Self-starter, demonstrating leadership of owned projects</li>
<li>Excellent written and verbal communication and presentation skills</li>
<li>Strategic thinking and prioritization</li>
<li>Problem solver with a systems mindset Preferred</li>
<li>Gainsight experience as end-user</li>
<li>Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification</li>
<li>CRM administration experience or certification</li>
<li>Partner/Customer-facing experience, especially as a Partner/Customer Success Manager</li>
<li>Experience interacting with senior leadership and managers</li>
<li>Experience in operations for partner/customer success, sales, support, services, or marketing</li>
<li>Experience in data analysis, business intelligence, and design of reports and dashboards</li>
<li>Understanding of data structures, data modeling, and database management</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

WE OFFER 
<ul>
<li>Competitive health insurance benefits and annual leave </li>
<li>Hybrid and flexible working models </li>
<li>Employee recognition and referral bonus programs </li>
<li>Monthly sports card for employees and family members </li>
<li>Monthly public transport card, free parking, free office lunch vouchers </li>
<li>Teambuilding, social activities and networks </li>
</ul>
Professional Development  
<ul>
<li>Global mentorship program </li>
<li>Trainings, certifications and professional development activities </li>
<li>Participation in conferences and seminars </li>
</ul>
#LI-WC1

Gainsight System Administrator

Apply to NIST Cyber Security Jobs in companies remotely and near you. New NIST Cyber Security Jobs added daily.

Job Position and Company	Location	Tags	Posted
Sr Service Now Developer III-IN (R-20074) at Rackspace	Remote Full Time Administrator Javascript
Oracle and PostgreSQL/MySQL Cloud Database Engineer III - Night shift at Rackspace	Remote Full Time Administrator
Expert Support Engineer - Home Cloud Products at Acronis	Remote Full Time Administrator Windows
Cloud Engineer III- US at Rackspace	Remote Full Time Administrator Javascript Windows
Vmware Cloud Engineer - III (Night shift) at Rackspace	Remote Full Time Administrator Windows

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