Rackspace

A Cloud Infrastructure Operations Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Managed Public Cloud. This role is an exciting challenge for someone who thrives on working with customers, leading operation &amp; technical support in incident management and driving technical improvements for our customers.  You will proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. The Infrastructure Operations Engineer is also responsible for developing, proposing, testing, and implementing solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications. This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the technical ability of other Managed Public Cloud support engineers. You will work with multiple teams inside and outside of Rackspace, including decision makers, developers, system administrators, non-technical teams and systems integrators on a daily basis, acting as the conduit between the customer and the infrastructure teams at Rackspace. There are opportunities to work on innovative and challenging projects within different areas of the business. <b>Please note Permanent Residency or Citizenship in Singapore is required for this role.</b><h3>Key Responsibilities</h3><ul><ul><li>Create and maintain customer loyalty by serving our customers above and beyond their expectations</li><li>Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement </li><li>Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions</li><li>Support the Customer Success Managers in customer projects </li><li>Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide support in tuning applications and infrastructure</li><li>Design, develop, test, and implement new configurations, architectures, and standards</li><li>Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance</li><li>Assist customers and internal teams to automate processes and incorporate devops methodologies</li><li>Provide leadership and guidance when customer application-level downtime issues arise</li><li>Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email</li></ul></ul><h3>Key Requirements</h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution</li><li>Excellent communication and presentation skills, with great attention to detail</li><li>High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels</li><li>Strong AWS knowledge with minimum 3-5 years hands on experience, ideally with relevant certifications</li><li>Background in development, infrastructure, systems administration and/or operations, ideally with relevant certifications</li><li>Must be willing to be available for occasional out of hours work</li></ul></ul>#LI-MT1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Singapore

Ploce

Cloud Infrastructure Operations Engineer

A Cloud SysOps Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Managed Public Cloud. This role is an exciting challenge for someone who thrives on working with customers, leading operation &amp; technical support in incident management and driving technical improvements for our customers.  You will proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. The Cloud SysOps Engineer is also responsible for developing, proposing, testing, and implementing solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications. This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the technical ability of other Managed Public Cloud support engineers. You will work with multiple teams inside and outside of Rackspace, including decision makers, developers, system administrators, non-technical teams and systems integrators on a daily basis, acting as the conduit between the customer and the infrastructure teams at Rackspace. There are opportunities to work on innovative and challenging projects within different areas of the business. <b>Please note Permanent Residency or Citizenship in Singapore is required for this role.</b><h3>Key Responsibilities</h3><ul><ul><li>Create and maintain customer loyalty by serving our customers above and beyond their expectations</li><li>Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement </li><li>Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions</li><li>Support the Customer Success Managers in customer projects </li><li>Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide support in tuning applications and infrastructure</li><li>Design, develop, test, and implement new configurations, architectures, and standards</li><li>Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance</li><li>Assist customers and internal teams to automate processes and incorporate devops methodologies</li><li>Provide leadership and guidance when customer application-level downtime issues arise</li><li>Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email</li></ul></ul><h3>Key Requirements</h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution</li><li>Excellent communication and presentation skills, with great attention to detail</li><li>High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels</li><li>Strong AWS knowledge with minimum 3-5 years hands on experience, ideally with relevant certifications</li><li>Background in development, infrastructure, systems administration and/or operations, ideally with relevant certifications</li><li>Must be willing to be available for occasional out of hours work</li></ul></ul>#LI-MT1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Cloud SysOps Engineer

Job Profile SummaryReporting to the VP of Sales for APJ, you will be responsible for leading a team of Enterprise sales professionals across South East Asia (SEA) region, focused on new logo, cross-selling in the current install base, upsell professional, managed services opportunities and working across these Hyperscaler’s AWS, Microsoft and Google Cloud.We are looking for an inspirational people leader with sound sales business acumen, experienced in leading teams to close sales opportunities in a consistent, predictable, and scalable fashion. This role will also have accountability in growing new markets and team’s  in a fast-paced, entrepreneurial, and fun environment that promotes and values initiative, accountability, and collaboration. Responsible for growing and managing the team and meeting targets based on sales growth and the company’s sales growth plans.We are looking for high achievers with Cloud Services background who comes loaded with customer connects + Hyperscaler relationships and who have progressive experience managing and developing teams. Develop and manage executive relationships by conducting business driven discussions, whilst also leading negotiation, planning, strategy and execution to maximise revenue.<b>****Please note </b>that you must have <b>Singaporean Permanent Residency</b> or Citizenship to apply for this role<b>****</b><h3>Key responsibilities:</h3><ul><ul><li>Oversees a large geographic area or product/service line to maximize sales revenues and meet corporate objectives.</li><li>Attract, hire, onboard and retain top sales talent</li><li>Accurately +/- 5% forecasts annual, quarterly, and monthly revenue streams.</li><li>Develops specific plans to ensure revenue growth.</li><li>Develop and manage executive relationships by conducting business driven discussions, whilst also leading negotiation, planning, strategy and execution.</li><li>Scaling revenue growth, interaction and engagement with other critical parts of the organization.</li><li>Coordinates appropriate company resources to ensure efficient and consistent sales.</li><li>Responsible for a broad geographic region or a fairly large geographic area.</li><li>Drive long-term revenue, infrastructure consumption and digital transformation.</li><li>Establish, grow, and manage partner relationships.</li><li>Meet or exceed goals for partner driven revenue and pipeline</li></ul></ul><h3>Experience and skills:</h3><ul><ul><li>Bachelor's degree in business, sales, or marketing or equivalent training in business or sales management preferred.</li><li>Strong experience in a Director or senior sales leadership role managing a sales team with proven success, with SEA region experience, knowledge of Australia New Zealand market as well would be a bonus</li><li>Technical sales experience, particularly within Managed/Professional Services experienced selling cloud solutions where the sale is complex, transformation and value focused</li><li>You are currently in a sales leadership role with an outstanding track record of personal and team success.</li><li>Customer focused, with proven ability to maintain successful stakeholder relationships with strong business judgement and ability to think/ act both strategically and tactically.</li><li>Invaluable knowledge of company's products/services, pricing practices, and selling skills.</li><li>Effective management skills with ability to manage a major portion of the company's sales operations.</li><li>Excellent time management, communication, decision-making, human relations, presentation, and organization skills.</li><li>Ability to communicate technical info and ideas so others will understand.</li><li>Ability to make appropriate decisions considering the relative costs and benefits of potential actions.</li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.</li><li>Ability to coach and motivate less experienced team members to achieve their goals.</li><li>Ability to establish a long term vision and execute it.</li><li>A demonstrated ability to think globally and address issues locally while motivating a team to act with speed, commitment, and consistency.</li><li>Ability to successfully work and promote inclusiveness in small groups.</li><li>Ability to provide FANATICAL support.</li></ul></ul>#LI-SM6<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Enterprise Sales Lead

A Lead Cloud Infrastructure Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Managed Public Cloud. This role is an exciting challenge for someone who thrives on working with customers, leading operation &amp; technical support in incident management and driving technical improvements for our customers.  You will proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. The Lead Cloud Infrastructure Engineer is also responsible for developing, proposing, testing, and implementing solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications. This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the technical ability of other Managed Public Cloud support engineers. You will work with multiple teams inside and outside of Rackspace, including decision makers, developers, system administrators, non-technical teams and systems integrators on a daily basis, acting as the conduit between the customer and the infrastructure teams at Rackspace. There are opportunities to work on innovative and challenging projects within different areas of the business. <b>Please note Permanent Residency or Citizenship in Singapore is required for this role.</b><h3>Key Responsibilities</h3><ul><ul><li>Create and maintain customer loyalty by serving our customers above and beyond their expectations</li><li>Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement </li><li>Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions</li><li>Support the Customer Success Managers in customer projects </li><li>Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate</li><li>Ensure appropriate technical documentation is in place for customer solutions</li><li>Provide support in tuning applications and infrastructure</li><li>Design, develop, test, and implement new configurations, architectures, and standards</li><li>Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance</li><li>Assist customers and internal teams to automate processes and incorporate devops methodologies</li><li>Provide leadership and guidance when customer application-level downtime issues arise</li><li>Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email</li></ul></ul><h3>Key Requirements</h3><ul><ul><li>Tenacious problem solver, will own issues until full resolution</li><li>Excellent communication and presentation skills, with great attention to detail</li><li>High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility</li><li>Strong rapport and relationship building skills with both internal departments and external customers</li><li>Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels</li><li>Strong AWS knowledge with minimum 3-5 years hands on experience, ideally with relevant certifications</li><li>Background in development, infrastructure, systems administration and/or operations, ideally with relevant certifications</li><li>Must be willing to be available for occasional out of hours work</li></ul></ul>#LI-MT1<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Lead Cloud Infrastructure Engineer

PRIMARY PURPOSE: Drives the full sales cycle to win and grow strategic accounts for Rackspace. Utilizes industry and strategic knowledge to execute large, complex, strategic, business changing deals. Penetrates and wins customer while also making them a net promoter. Leverages an established network of references to win credibilitySales cycle: 6 - 24 Months.• Medium to large Enterprise segment customers.• Customer centric mindset, with the ability to interface with support team on a daily basis.• Moderate to highly complex configurations.• Sells to high-level, up to C-suite management.Requires B2B sales experience in Managed or Cloud Hosting industry.6 - 9 years of experience selling technical products, software, or SaaS in a B2B environment.Proven track record of exceeding sales and revenue targets, getting immediate results while building repeatable processes, and selling innovative technologies to medium and large organizationsSuccessful acquisition sales experience, incorporating value/service selling in business or marketing required.Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.Documented success in closing revenue generating business and successful history working under a quota required.Previous strategic selling experience required.We're Ideally looking for native Cantonese/Mandarin speakers***Please note that you must have full Singapore work rights to apply, we are not currently able to sponsor for this situation***<h3>KEY ACCOUNTABILITIES:</h3><ul><ul><li>Builds and owns the account plans, including pursuit plan, timeline, deliverables, and goals, for named prospects and accounts assigned to them.</li><li>Builds and owns integrated portfolio plan to prioritize activities targeted at named acquisition prospects and strategic accounts.</li><li>In partnership with regional sales manager, finalizes named prospect and account lists, providing input into additional strategic pursuits within territory that align with overall Rackspace competitive strategy (additions will be limited).</li><li>Coordinates with Marketing to select targeted marketing plays to run for named prospects; assists Business Development Reps in executing market/prospect plays.</li><li>Leads sales process for all Rackspace solutions, particularly large, complex, multi-cloud pursuits requiring cross functional collaboration.</li><li>Collaborates with Service Delivery Managers to proactively identify and invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.</li><li>Builds deep knowledge of customer business goals and industry to position Rackspace’s technology solutions for future growth.</li><li>Conducts targeted prospecting within assigned and named accounts.</li><li>Engages potential client to understand high-level needs and verifies right fit for Rackspace solution and to qualify leads based on set framework.</li><li>Leads efforts to create proposal for solution to prove value add.</li><li>Leads the negotiation, closure, and documentation of customer contracts and renewals (for customers with growth potential).</li><li>Collaborates with prospective customers to select the best solution to meet their needs out of the full product portfolio.</li><li>Recognized as an expert within Rackspace.</li><li>Proactively identifies and participates in the resolution of complex problems that impact the direction of the business.</li><li>Develops and delivers innovative strategies that benefit customers and/or clients.</li><li>Leads major business projects which impact a region or entire function.</li><li>Contributes to the development of annual organizational objectives/priorities.</li></ul></ul><h3>KEY PERFORMANCE INDICATORS</h3><ul><ul><li>Meets or exceeds sales targets.</li><li>Meets or exceeds pipeline targets.</li><li>Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.</li><li>Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.</li></ul></ul><h3>PERSON SPECIFICATIONS: Knowledge/skills/abilities</h3><ul><ul><li>Business knowledge to understand customer needs and strategy and apply the value of Rackspace solutions to their specific situation.</li><li> Must have the experience and business savvy necessary to interact directly with CTO, CIO, VP and other senior roles within the customer organization.</li><li>Must have the business connections to gain access to new customers through self-directed referrals and customer penetration activities.</li><li>May be regarded as the expert in their particular job family.</li><li>Requires in-depth expertise and/or breadth of knowledge of own job family and of other job families within the job function.</li><li>Able to anticipate business and industry issues and recommend new and innovative approaches to respond.</li><li>Able to communicate the same message in a different way to both technical and business oriented people. Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.</li><li>Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.</li><li>Able to influence others in decision-making.</li><li>Superior negotiation skills and the ability to negotiate with many personality types.</li><li>Effective time management skills and the ability to work numerous projects at the same time.</li><li>Strong problem solving skills and a high level of patience and the ability to nurture.</li><li>Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.</li></ul></ul><h3>EXPERIENCE</h3><ul><ul><li>Requires B2B sales experience in Managed or Cloud Hosting industry.</li><li>6 - 9 years of experience selling technical products, software, or SaaS in a B2B environment.</li><li>Proven track record of exceeding sales and revenue targets, getting immediate results while building repeatable processes, and selling innovative technologies to medium and large organizations</li><li>Successful acquisition sales experience, incorporating value/service selling in business or marketing required.</li><li>Experience in all facets of sales: outbound lead generation, follow up, pipeline management, training, and closing skills required.</li><li>Documented success in closing revenue generating business and successful history working under a quota required.</li><li>Previous strategic selling experience required.</li><li>Bachelor's Degree in Sales, Marketing, Business or a related field required.</li></ul></ul>#LI-SM6<b>About Rackspace Technology</b>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  <b>More on Rackspace Technology</b>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Senior Enterprise Sales Executive - SG

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Job Position and Company	Location	Tags	Posted
Cloud Infrastructure Operations Engineer at Rackspace	Full Time
Cloud SysOps Engineer at Rackspace	Full Time
Enterprise Sales Lead at Rackspace	Full Time
Lead Cloud Infrastructure Engineer at Rackspace	Full Time
Senior Enterprise Sales Executive - SG at Rackspace	Full Time Manager

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