Marco Technologies LLC

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print &amp; IT services and consulting industry leader, then you have come to the right spot.More about us. We make business technology <i>Simple. Secure. Better.</i>  We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems.  We are an organization with strong partnerships between sales and service.  We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.   Join our growing team. You won’t regret it.The Senior Data Center Engineer is responsible for providing quality services and solutions to our internal clients while maintaining a high level of client satisfaction.  This position works cooperatively with other teams in a coordinated effort to develop, design, implement and support Marco’s Data Centers, along with the IT environment that depends upon them.  While not a leadership position, the Senior datacenter engineer displays leadership qualities and may be called upon to lead others in certain situations.<h3>ESSENTIAL FUNCTIONS:</h3><ul><ul><li>Lead the overall design and implementation of the technology stack within the Marco Data Centers</li><li>Maintain physical access to the Marco Data Centers and be a primary contact for essential services</li><li>Perform proactive maintenance and reactive support to the equipment within the Marco Data Centers</li><li>Create and maintain documentation for all equipment within the Marco Data Center. Review and assist others with their documentation, offering constructive feedback and pointing out deviations from our policies and standards where necessary.   </li><li>Report on the health of the Marco Data Centers, perform capacity planning and proactively provide recommendations for future growth</li><li>Monitor and provide proactive recommendations for backup systems and disaster recovery processes</li><li>Review all systems and make technical/process recommendations for improving efficiency</li><li>Assist in defining standards for all systems and processes provided by the Data Center Services group</li><li>Administer and maintain a reliable, stable, secure and cost-effective hosting environment to deliver 24x7x365 operational service</li><li>Provide escalated remote technical support to Marco Data Center clients. Handle requests with due urgency, empathy, and a spirit of cooperation.</li><li>Document your work, including troubleshooting steps, time, and resolution in the service ticketing system.</li><li>Ensure your work and the work of others adheres to Marco internal policies and applicable regulatory requirements.</li><li>Create and maintain standard templates, documentation, images, policy, and automation that will aid in a consistent and rapid deployment of Marco Data Centers</li><li>Research, test and recommend new tools and products to enhance the offering and efficiency of Marco’s Data Centers</li><li>Document the procedures, infrastructure and environments and keep updated with changes to the environment</li><li>Implement and maintain Data Center system builds that are consistent, optimized for client experience, overall performance and supportability</li><li>Set deadlines for projects, then organize your time to meet these deadlines; be willing to put in extra time and effort to meet a time-bound goal when necessary</li><li>Mentor other staff while you assist with implementation or utilization within your area of technical specialty</li><li>Work multiple projects simultaneously and provide consistent, high-quality results  </li><li>Assist with implementation and or migration of clients’ existing data and applications</li><li>Perform system and application testing to provide functional environment </li><li>Provide onsite and or remote technical support to Marco clients during onboarding process</li><li>Implement changes and work orders for existing Marco clients</li><li>Review customer hosted systems and make technical/process recommendations for improving efficiency</li><li>Stay up to date with relevant state-of-the-art technology, equipment, and/or systems</li></ul></ul><h3>QUALIFICATIONS:</h3><ul><ul><li>Bachelor’s Degree and 4+ years of experience or equivalent experience</li><li>Experience and current certifications or specializations aligning with the technologies used in Marco’s Data Center to include Cisco NX-OS, SAN-OS, IOS, UCS-B, ASAv, EMC VNX, Meraki MX, VMWare vSphere, Citrix XenApp, Zscaler and XenDesktop preferred.</li><li>Current high level industry recognized certifications including one or more of the following:  CCNP, CCE, VCDX, EMCTA</li><li>Solid understanding of the administration of network operating systems and services found in a Data Center environment</li></ul></ul><b>Benefits:</b> We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities <a href="https://postings.govdocs.com/#/E2PFy8lSN8YjxOp" rel="noopener noreferrer nofollow ugc" target="_blank">Applicant Labor Law Posters</a>

Appleton

Senior Data Center Engineer

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.<b>POSITION SUMMARY/OBJECTIVE:</b>The<b> AV Lead Technician</b> is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.  You will routinely perform project-based installations and service-based repair calls at client locations. You are responsible for design, management, administration and integration of products, services, applications, and operating level systems code.  You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions.  <b>ESSENTIAL FUNCTIONS:</b>1.       Engineer, install and maintain new  and/or existing AV equipment.2.       Troubleshoot basic AV systems and  applications to identify and correct malfunctions and other operational  problems.  Escalate issues beyond  established skill set.3.       Run new low voltage cable in new or  existing client buildings.4.       Terminate, test, and troubleshoot low  voltage cabling.5.       Install and assemble racking equipment.6.       Maintain current technical knowledge  and continuously work to expand knowledge of new technology and equipment.7.       Always represent Marco in a  professional manner.8.       Perform all work in a safe manner  including but not limited to loading/unloading vehicles, lifting equipment,  climbing, etc. to protect yourself and your coworkers.  Use good judgment and give constant  attention to the work being done. 9.       Maintain parts <a href="http://inventory.10" rel="noopener noreferrer nofollow ugc" target="_blank">inventory.</a><a href="http://inventory.10" rel="noopener noreferrer nofollow ugc" target="_blank">10</a>.    Accurately maintain documentation and  comply with service administrative procedures in a timely basis to include  pick tickets, collecting client signatures and time <a href="http://entry.11" rel="noopener noreferrer nofollow ugc" target="_blank">entry.</a><a href="http://entry.11" rel="noopener noreferrer nofollow ugc" target="_blank">11</a>.    Attend required company and  departmental <a href="http://meetings.12" rel="noopener noreferrer nofollow ugc" target="_blank">meetings.</a><a href="http://meetings.12" rel="noopener noreferrer nofollow ugc" target="_blank">12</a>.    Act in accordance with Marco policies  and procedures as set forth in the employee <a href="http://handbook.Perform" rel="noopener noreferrer nofollow ugc" target="_blank">handbook.</a><h3>QUALIFICATIONS:</h3><ul><ul><li><b>EDUCATION AND EXPERIENCE</b></li><li>Associate’s degree and four years of relevant experience; or equivalent combination of education and experience.</li><li>Previous experience with IP networking and data technologies preferred.</li><li><b>LICENSES AND CERTIFICATIONS</b></li><li>Current high level industry recognized certifications including one or more of the following: QSC, CTS or CTS-I RU credit, Biamp, BSS Level 1, AV Associate Certification Program, CTI-P101 or DSP required.</li><li>Crestron certification or Crestron experience preferred.</li><li>Power Limited Technician License (if state required)Valid Driver’s License, proof of personal insurance and an acceptable driving record.</li></ul></ul><h3>REQUIRED SKILLS:</h3><ul><ul><li>Ability to perform job duties independently.</li><li>Proficiency with business collaboration  tools such as MS Office applications including Outlook, Word, Excel and Visio.</li><li>Communication – Must possess strong  communication skills in working with technical and non-technical people and  the ability to develop and maintain collaborative relations among all levels  of an organization.</li><li>Commitment - This is needed to see a  project or task from start to finish. Showing that you are a hard worker and  committed to your job and improving yourself shows you can take something on  and finish it.</li><li>Initiative - Being able to demonstrate  that you can handle problems on your own and deal with them. Not waiting to be  told what to do when you see a problem. If you can’t solve it yourself go find  someone who can.</li><li>Confidence - When you are assured of  your own ability it shows you may need assistance for the tough situations  that can arise.</li><li>Team Work - The ability to work with  others on a combined task, make contributions to the task and share the  responsibility of the outcome.</li><li>Time Management - Your ability to  prioritize several tasks and keep them running simultaneously. (multitasking).  Also being able to recognize and respond to changing priorities to meet  deadlines.</li><li>Enthusiasm - You need to be able to motivate <a href="http://yourself.10" rel="noopener noreferrer nofollow ugc" target="_blank">yourself.</a></li><li>Flexibility – Adapt to changes in the work environment. Change approach or  method to best fit the situation.</li></ul></ul><b>Benefits:</b> We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.*all benefits are dependent on employment status    Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities <a href="https://653988.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=70&amp;deploy=1&amp;compid=653988&amp;h=6d5262aa43dfefb771d6&amp;customerId=16724572&amp;token=15433092" rel="noopener noreferrer nofollow ugc" target="_blank">Applicant Labor Law Posters</a>

AV Technician Lead

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Job Position and Company	Location	Tags	Posted
Senior Data Center Engineer at Marco Technologies LLC	Remote Full Time Consulting
AV Technician Lead at Marco Technologies LLC	Full Time

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