Senior Strategy Analyst, Renewals

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi billion dollar, fast-growing business by focusing relentlessly on converting free trials into happy customers. As a Sales Strategy & Operations Analyst, you will be integral to this. You will work directly with both our Field Operations teams to ensure we optimize our customer engagements both internally and externally.This highly impactful role will focus on collaborating with the Head of Retention Sales & Loyalty Advocates. Your initial goal will be to help streamlining and implement our new go-to-market strategy as we move towards an account base approach for all Loyalty Advocates. The ideal candidate should be familiar with SaaS go-to-market framework, have a strong analytics background, experience in Sales Analytics and be comfortable communicating with C-level executives and GMs.Do you love working with Sales teams? Dissect customer churn signals? Are you highly analytical and can confidently lead insight generation? If so, continue reading.

In this role, you'll get to:

• Be the Loyalty Advocates team's right-hand-person. You will partner closely with Head of Retention Sales and all global Team Leads to create best-in-class standard reporting & analytics.
• Support Loyalty Advocate (LAs) direct team on account planning and prioritization
• Build consistent process to forecast renewal and expansion bookings.
• Provide in-depth analysis on product licensing churn and identify root causes; partner with renewal and product teams to improve retention health.
• Build foundational automated reporting around retention metrics. Create real-time dashboards that the LA Management team can easily follow.
• Monitor LA performance efficiency, analyze and interpret large-data, and drive recommendation for improvement plan.
• Hone your skills on data visualization.

On your first day, we'll expect you to have:

• A strong desire to execute, drive impact, and demonstrate urgency with projects big and small.
• Comfort operating in a fast-changing environment and with multiple teams relying on you.
• An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Atlassian.
• Ninja-like analysis skills: You know what questions to ask, what the data says, and what actions to take based upon the results. You are comfortable building detailed capacity and utilization models and have top-notch excel and SQL skills.
• Slick ability to package data into relevant insight: You'll be expected to build best-in-class, real-time dashboards from CRM data. Solid BI (e.g., Tableau, GoodData, Wave) and SFDC expertise is a big asset.
• Strong ability to communicate data into relevant insight: You know how to create compelling presentations and can lead executives through data deep-dives.
• You love partnering: You get that an organization is made up of very different parts. You relish influencing other teams and co-piloting cross-team initiatives.
• Process improvement knowhow: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.
• Ability and desire to cover the range of activities from C-level presentations to hands-on, data deep-dives.
• Minimum 2-4 years of ever-increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a strategy consulting environment.

More about our teamWelcome to the Sales Strategy & Analytics team! We're a lean team of data ninjas who love solving chunky business problems. Our goal: support our business partners and use data-driven approach to accelerate Atlassian's top line growth. We support teams across the "go-to-market" function and we are part of the broader Field Operations family here at Atlassian.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.