Linux Support Engineer III

Rackers:  Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is:·       Excellence. We are an accountable, disciplined, high-performing company with proven results.·       Customer-driven. We are proactive, collaborative and committed to success for our customers.·       Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.·       Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.·       Compassion. We’re one team doing the right thing for our customers, communities, and each other. Position Overview:  Rackspace is hiring for a Linux Support Engineer III.  In this role you be a key element within the Rackspace Government Services (RGS).   You’ll provide a high level of technical support to our customers over the phone, via chat, and in support tickets.  You’ll be the owner of complex customer issues which may take several days or weeks to resolve.  You’ll apply creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer updated via the ticketing system and phone.   You’ll use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.   Work Location:  Rackspace Castle located in San Antonio, Texas!   Work Hours:  2nd Shift Key Duties and Responsibilities:·       Maintain, diagnose and administer customer’s solutions using the Linux platform. ·       Responsible for solving customer's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues.  ·       Create and maintain customer loyalty by serving customers above and beyond their expectations.  ·       Exercise ethical judgment in decision making in order to routinely deliver FANATICAL customer support.  ·       Technical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required.·       Contribute to cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization.·       Lead tasks relating to system architecture enhancements, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure.·       Develop technical training for all Rackers supporting Rackspace Supported OS Products.·       Mentor and assist Rackers across the organization.·       Collaborate and share knowledge with other Engineers and Administrators on the support floor.·       Other Incidental tasks related to the job, as necessary. Required Knowledge, Skills, and Abilities (KSA):    ·       Strong knowledge of OS, including but not limited to: Server Failover Clustering, Active Directory, IIS·       Strong knowledge of server hardware, networking, backup, and storage solutions·       Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems·       Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers·       Proficient knowledge of MSSQL Server·       Proficient knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)·       Proficient knowledge of Cloud Platform Products (Azure/AWS/GCP)              ·       Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers·       Proficient knowledge in the application of current and emerging network software and hardware technology and protocols·       Intermediate scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go·       Strong written and verbal communication skills, both highly technical and non-technical Preferred KSA’s: Fluency in multiple languages is a plus Experience/Education/Certification:·       Minimum of 5 years of experience in Linux Systems Engineering and Administration·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field; At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.·       Prefer candidates who are RHCE Certified  Federal Investigation:·       This role will be supporting our Federal Customers new hires will undergo a background investigation from the US Government.  ·       US Citizen is required. Covid Protocol: Subject to applicable law, please be aware that this role includes a requirement that the individual be fully vaccinated against COVID-19 as a condition of employment. Rackspace will consider requests for accommodation or exemption to the vaccination requirement. Pay and Benefits:  •                 The anticipated starting pay range for this role is $81,600- $105,800.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses, and certifications. •                 10% Shift Differential Pay•                 15% Annual Bonus •                 Information on benefits offered is here. https://rackspace.jobs/benefits/ #LI-MF1 #LI- San Antonio, TX About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.