IT Security Team Lead

Provide leadership and direction for the information security function. Oversee the development, implementation, and maintenance of information security, including access management, vulnerability assessments, penetration testing, architecting both logical and hardware infrastructure, and regulatory compliance. Develop and implement business plans, policies and procedures to maintain systems, networks, databases and/or Web security. Lead the development of technical expertise across teams and platforms. Collaborates across teams and departments to develop and execute customer service strategies that enable customers to meet their company objectives within the realm of security/compliance. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Career Level SummarySupervises the daily activities of technical and business support team membersSets priorities for the team to ensure task completion; coordinates work activities with other team leadsProblem solving is guided by processes and procedures; receives guidance and oversight from managerPrimary focus is management of a teamCritical CompetenciesBusiness Insight: Utilizes knowledge of practices and approaches for managing the function as a viable business entityUtilizes knowledge of the organization's business model and operations to drive projects and analyses that support he organization's missionApplies advanced understanding of the policies, practices, trends and information that impact the organization and its customers to anticipate and plan for each step of a complex projectDemonstrates understanding of the financial impact of decisions/solutions to drive projectsSystems Thinking: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are madeFacilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues.Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes.Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made.Key ResponsibilitiesOther Incidental tasks related to the job, as necessary.Manage individual performance and team performance to achieve functional and or team objectives using technical experience and security knowledgeLeads resources in security incident response proceduresSets priorities for the team to ensure task completion; coordinates work activities with other team leads and managersDirects, track and assess the impact of training for employeesManage daily operations to include workflow, staffing, coverage and employee time offProblem solving is guided by processes and procedures; receives guidance and oversight from managerFocus on continuous improvement to the operation, technical standards and the customer experienceParticipate in established projects at the functional levelHandles customer escalations for technical and non-technical issuesPrimary focus is management of a teamKnowledgeStrong knowledge of the principles of customer service management and deliveryKnowledge of all facets of customer retention (CRM)Knowledge in the methods and principles of finding resolution to customer concernsDeveloping knowledge in crafting a customer contact strategyAdvanced knowledge of Cybersecurity principles, threats, and vulnerabilitiesAdvanced knowledge of incident response methodologiesAdvanced knowledge of computer networking concepts and protocols, and network security methodologiesAdvanced knowledge of Advanced physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, NICs, Data storage)Advanced knowledge of defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness).Advanced knowledge of virtualization and cloud-based Infrastructure (AWS, Azure, GCP)Advanced knowledge of which system files (e.g., log files, registry files, configuration files) contain relevant information and where to find those system filesAdvanced knowledge of networking protocols (e.g., TCP/IP), services (e.g., web, mail, Domain Name Server), and how they interact to provide network communicationsApplies operational business practices and coordinates with other closely related areas to improve efficiencySpecialist knowledge in support of Rackspace standardsStrong knowledge in analyzing operational processes, escalation procedures and performing training needs assessments for identifying opportunities for service delivery improvements. Expert knowledge in developing customer service department proceduresSkillsAbility to communicate effectively across levels verbally, in writing, and in presentationsAbility to engage and motivate subordinates and peers individually and in teamsStrong skills in problem solving and resolving customer escalationsAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityEducationBachelor's Degree in business or technology related field.At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is requiredCertifications•ITIL Certification preferred.Project Management Certification preferred.CISM required.CISSP required.Certified Ethical Hacker preferred..SANS GIAC Certified Incident Handler (GCIH) preferred.Experience5 - 8 years of relevant work experience in network security, cyber security, or a related field to specialty which will be led.Demonstrated ownership in some leadership tasks.PREFERRED:Experience indirectly leading teams or guiding less experienced resources.Experience leading projects or portions of projects.Physical Demands General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Must be able to lift 50 lbs over-head. TravelOccasional domestic/international travel, less than 50%DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $96,100 –$124,600. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here#LI-RACKER-JH#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.