Distribution Engineering - Services and Quality Manager

DAZN continues to build the future of sport streaming. Every part of the work we do is with the goal of improving DAZN quality of experience.We are looking for a Manager who is passionate about getting the most out of video streaming distribution and the services that support this.  You will perform a key role at DAZN Managing the quality monitoring and operation of our services and systems. You will work on enhancing our existing operation and deploying new services, contributing to the growth and enhancement of DAZN’s service.We are looking for someone with experience of working with Video Streaming such as Content Delivery Networks to manage their operational performance. A large part of this role will be taking the lead on the service aspects of the distribution systems, how we they operationally work, how we measure that and how we report on that. As a result, you will be the key Distribution Technology stakeholder on delivering performance reviews, incident management and continuous development of systems and workflows to enhance this. Ideally in a broadcaster environment you will have experience of working with the operational, technical and commercial aspects of delivering OTT video content and an understanding of OTT content delivery systems (including CDN, ASN, ISP, Security and Advertising. You will be familiar with developing and ensuring processes are in place that ensure: Operational and Service support driving quality of service and quality of experience. You be responsible for clear communication around the distribution performance of DAZN. You should possess excellent influencing and negotiate skills with the ability to see the bigger picture of the live streamingsupply chain.  You will be part of the Distribution Technology team who are directly involved and responsible for DAZN content delivery. As part of the Playback Experience group who look after the entire playback chain from stadium to screen, the Distribution team leads the strategy, development, implementation, and management of content delivery systems. This role is aligned to our Hammersmith office in London. The internal job title is Distribution Technology Manager   Benefits will depend on your location but will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working and access to our internal speaker series and events.

As our new Distribution Technology Services and Quality Manager you’ll have the opportunity to:

• Own and focus Distribution Technology efforts on performance metrics, incidents, and reporting
• Work closely with internal operational and engineering teams ensuring KPI performance and incident resolution and monitoring  
• Manage external providers ensuring they deliver on performance, KPI’s and contract terms
• Develop best practice workflows and systems for quality monitoring, incident management and reporting.
• Produce reporting documentation
• Support the delivery of new technology systems, sports rights, and territories     

You’ll be set up for success if you have:

• Experience working on real time video streaming QoS measurement systems and data to track and detect and report on issues.
• Experience with video streaming technologies in an operational environment
• Understand what’s important to measure and resolve for live video streaming with a fantastic understanding of all the elements that make up a video streaming delivery service
• Excellent with Multi CDN technologies and caching technologies.
• Experience of creating, updating, promoting internal documentation, reports and process documents.

Even better if you have:

• Knowledge of Encoding and Packaging Systems
• Experience of working with contracts and legal documentation
• Budget management and financial tracking experience.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.We look forward to hearing from you.