Cloud Migrations Engagement Manager

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Do you enjoy helping customers transition to new products and lead organizational change? Are you comfortable working with customers, experienced in presenting to technical audiences and determined in helping customers be successful? If so, then this is exactly what you're looking for!We're looking for Cloud Migrations Managers (CMMs) to guide customers through migrating their Atlassian products from their On-Premise environments to the Atlassian Cloud. You'll help customers plan and complete their migrations, engage Atlassian teams along the way to support, and share insights back to help us improve the migration experience. You'll report to the Manager, Cloud Migrations Management.This position is remote and is open to candidates located anywhere within the United States.

What you'll do:

• Verify incoming customers are "migration ready" based on their license profile and shared information
• Manage multiple migrations simultaneously with a focus on responsiveness and customer satisfaction
• Conduct discovery with customers to understand their use case, assess their migration needs, and identify potential roadblocks to migrating
• Advise customers on how to plan/prepare for migrations from On-Premise to Cloud and hold customers accountable to their plans
• Connect customers with Technical Support for troubleshooting and to assist with the data migrations
• Collaborate with our teams such as Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product
• Communicate customer trends and feedback to our teams to improve documentation, tooling, processes, and overall migration experience

On the first day, we'll expect you to have:

• 5+ years experience in a strategic customer-facing role within either customer support, customer success, consulting, implementation, a migrations-specific department, or other meaningful function
• Project management experience and a natural propensity for public speaking and experience leading conversations with important customer stakeholders
• Experience asking compelling questions, uncovering common customer themes, and escalating challenges proactively
• Experience building presentations, writing content, and presenting to large audiences
• Experience navigating a SaaS working environment with DevOps or IT teams and completing large projects
• Broad experience working with Enterprise and SMB level customers, comfort in navigating a large organization and experience building relationships with internal teams
• Empathy for customer anxiety and experience helping customers deal with change management within their organization
• Experience prioritizing multiple streams of work quickly and optimizing processes to reduce inefficiencies and scale the program

It's great, but not required if you have:

• Atlassian product knowledge or experience building and supporting migrations related projects in the past
• Technical ability to navigate and solution for complex discussions on several deployment/migration options across self-hosted, cloud, and hybrid deployment options
• Technical skills with a focus on technical reasoning and bug identification
• Experience working with solutions partners

CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $110,200 - $169,100Zone B: $99,200 - $152,200Zone C: $91,500 - $140,600Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.#LI-GS1Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.