Channel Sales Operations Specialist

Job Profile SummaryTo enable our partners and partner sellers to successfully articulate the Rackspace value proposition and sell the Rackspace product portfolio. This person will help drive the enablement and overall processes for our global partner program. Careel Level SummaryDetailed instruction and close supervision received on all new tasks.Expected to learn routine tasks and complete independently.Works on assignments and problems of limited scope requiring judgement and initiative, using standard practices and proceduresHelp mentor and train junior members of the team Key ResponsibilitiesMaintain partner portal content by tracking and evaluating content; ensuring information is relevant and current.Facilitate solution selling partner videos.Coordinate with internal product and marketing teams to collect, organize and produce content for partners focused on products, campaigns, etc.Collect, format, proof, and distribute regular communications ensuring timeliness and consistency.Coordinate with Rackspace Partner Account Managers to drive inclusion of Rackspace content in partner learning management systems.Partner enablement through content management.Follows standard practices and procedures in completing analysis or tasks.Impact primarily extends to own team but interacts with other areas of the organization as part of process workflows.Works on assignments and problems of limited scope requiring judgement and initiative, using standard practices and procedures.Builds stable internal and external working relationships.Ability to become proficient in manipulating data on Partner Relationship Management tool.Has conceptual knowledge of theories and practices of business operations and learns how to execute on policy and procedures within the discipline.Learns about Rackspace products, services and strategy. Must help to drive the Channel Program and transformation efforts.Work to elevate global partner program by identifying gaps and driving process improvement effortsHelp to educate and train Partner Ops team and Rackspace Partner Sales Managers on those improvement effortsDrive alignment and consistent globally to partners across all 3 regions   Be a main point of contract for Rackspace Partner Sales Managers for operational issues and improvementKnowledgeBasic understanding of business administration and process.Intermediate written verbal communication skills.Working knowledge of Microsoft Office Suite.Ability to work well in a team environment as well as independently.Ability to take direction and adapt to a fast-paced work environment.EducationBachelor’s degree required, preferably in Business, Marketing, or Communications.High school diploma or equivalent required Experience2-5 yearsPrefer experience creating or editing sales contentPrefer experience with Partner programs or ecosystemsPhysical DemandsGeneral office environment.May require long periods sitting and viewing a computer monitor.Moderate levels of stress may occur at times.No special physical demands required. TravelNone DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $42,500 –$55,100. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.#LI-NS13 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.