Windows Operations Engineer II

Job Profile SummaryWork with cutting edge hardware and software at scale in the cloud computing space. Provide Fanatical Support to our customers through your innovative solutions. Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack, Scale and many others. Collaborate in a “DevOps” environment where you will work closely with software developers, QA and more (no silos tolerated). Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient. Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead. Perform periodic on-call duties as part of a global team. Careel Level SummaryReceives little instruction on day to day work. General instructions on new assignments. Key ResponsibilitiesPassionate contributor, works as a member of the team, produces high quality work. Leverages established processes to get work done efficiently and assists in the creation of better solutions. Assists team by proactively addressing problems and inefficiencies in our work and systems. Makes connections between seemingly unrelated concepts and ideas, aware when to diverge from standard practices. Serves as an expert for some products or projects. Contributes to central store of knowledge KnowledgeIntermediate to advanced knowledge in OSes and distributions, patching, monitoring, backups, RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization, APIs, Shell Scripting (python, bash), SSL, Web servers, auth/directory services, caching services, SSH, HTTP, DNS, FTP, SNMP, SMTP and troubleshooting. Basic to Intermediate knowledge of: Cluster management, configuration and source code management, database administration, packet analysis, stack trace analysis, design and implementation methodologies, production cycle including best practices. Leads projects or portions of projects for the business organization. Participates in interdepartmental meetings. Works with leadership on project planning and resolution of systemic problems. Mentor and escalation for junior staff. Detail oriented in documenting information. EducationHigh school diploma or equivalent required. Bachelor’s degree in a technology related field required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement CertificationsMCSA or equivalent certification or professional experienceExperienceYears of experience typically required: 4-6 yearsMust be a US Citizen eligible for FEDRAMP Clearance  Physical DemandsGeneral office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.  TravelOccasional travel, less than 10% DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $58,900 –$76,400. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is hereAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.