Transition Manager IV (Remote - US)

Responsible for medium to large sized transition projects, for large Mid-Market or small Enterprise customers. Projects often consist of varying scope, high complexity and non-contained risk. Projects may be concurrent or overlap. Owns change management throughout the lifecycle of the project. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Leads others to solve complex problems.
• Works independently, with guidance in only the most complex situations.
• May provide functional leadership to teams or projects.

Critical Competencies

• Project Management: Integrates timelines and milestones across projects, identifying areas of synergy or dependency. Determines actual or potential gaps in resourcing for projects and recommends strategies to mitigate. Evaluates the progress of projects and makes adjustments (e.g., to task order or timeline) to keep the project on track.
• Customer Knowledge: Develops and shares expert knowledge of customer's organization structure (e.g., geographies, business units), operations and business processes, and how they support the customer's strategic objectives, in order to identify customer needs Identifies customer’s key decision makers and leverages an understanding of their unique perspectives and priorities when building relationships Maintains thorough knowledge of customer’s industry, including key market and economic factors impacting business performance, as well as competitive landscape, in order to assist in creating effective customer solutions
• Service Delivery Effectiveness: Reports service level outcomes and trends using metric tracking systems and tools. Provides input into SLAs and measures and interprets service delivery results against standards. Identifies service delivery gaps and implements plans to improve outcomes.
• Active Listening: Listens attentively, clarifying messages and expectations and asking thoughtful questions to determine any unstated needs of the speaker. Responds to others’ non-verbal behavior and picks up on the true message, whether spoken or unspoken. Validates the intent of the message and offers appropriate constructive input.
• Multi-tasking & Prioritization: Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables. Determines the relative impact and urgency of time-sensitive and complicated projects and tasks. Supports others in setting priorities and eliminating roadblocks; aligns own priorities with the objectives of the company and the department.

Key Responsibilities

• Other Incidental tasks related to the job, as necessary.
• Responsible for all Implementation and transition activities, including: Facilitating implementation kick-offs to understand contractual deliverables and timelines; Creating project plans that factor in dependencies; Gathering requisite functional, operational, technical, and processes to support the solution; Managing the implementation and communications defined in the project plan; validating implemented solution for functionality against defined deliverables; and gaining sign-off that all operational, business, and client deliverables/milestones are completed.
• Supports Client Executives in the preparation and facilitation of customer visits.
• Remains informed on architecture/design activities for assigned customers, including the technical design of customer builds, and recent Client engineer recommendations regarding improvements.
• Remains informed on account plans for assigned customers.
• Owns and facilitates advisory implementation calls for new and existing customer environments.

Knowledge

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Mastered understanding of the project management methodology, project management systems and tools, and industry best practices for project management.
• Expert level knowledge of all areas of business operations and organizational interactions.

Skills

• Ability to interpret internal/external business challenges and recommend best practices to improve products, processes or services.
• Skilled at influencing without authority. Influences others in the right direction for the project to succeed.
• Ability to confidently influences and liaises with all levels including senior business stakeholders, technical teams, and third party suppliers.
• Ability to deal effectively w/ challenging behaviors to overcome resistance and inertia in others to achieve goals.
• Strong, tactful communication in reports and documentation.
• Proficient in project management systems, tools and industry best practices for project management.
• Ability to effectively define and communicates customer requirements to project team.

Education

• Bachelor's Degree in field related to role required.
• At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

• PMP or PRINCE2 certification preferred.

Experience

• 8 - 11 years of experience in the field of role required.

#LI-Remote #LI-AW2The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $96,100 - $124,600.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.