Senior Support Engineer, Devtools

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Job descriptionThis isn't your ordinary Support Engineer role. If you love solving the deepest and and most challenging tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is expanding to allow it to scale with the business. Atlassian Senior Support Engineers are responsible for improving our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.More about youWe're looking for engineers with a strong degree of empathy for the customer experience and excellent communication skills. You will need to have a proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team. As a senior support engineer, you should have demonstrated the ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.You should exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior executives. You'll need an ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.

You seek creative solutions to technical problems with the following experience:

Additional qualifications:

• Experience using or administrating Atlassian Developer Tools (Bitbucket, Bamboo, Fisheye, Crucible) or similar tools (Gitlab, Jenkins)
• Proficient in cloud and virtualization tech (AWS, Azure, Docker, VMWare)
• Windows system administration
• Enterprise LAN/WAN network architectures
• Data center environments with high availability capabilities
• Object relational mapping technologies such as Hibernate, Active Objects
• JVM analysis using thread dumps, heap dumps, and garbage collector logs
• Debug software using an IDE
• Use network sniffers to perform advanced network troubleshooting
• B.S. in Computer Science or Electrical Engineering

Additional qualifications:

Daily expectations:

• Experience using or administrating Atlassian Developer Tools (Bitbucket, Bamboo, Fisheye, Crucible) or similar tools (Gitlab, Jenkins)
• Proficient in cloud and virtualization tech (AWS, Azure, Docker, VMWare)
• Windows system administration
• Enterprise LAN/WAN network architectures
• Data center environments with high availability capabilities
• Object relational mapping technologies such as Hibernate, Active Objects
• JVM analysis using thread dumps, heap dumps, and garbage collector logs
• Debug software using an IDE
• Use network sniffers to perform advanced network troubleshooting
• B.S. in Computer Science or Electrical Engineering

The team is filled with customer focused individuals that champion and support industry-leading products that are used by a growing list of 50,000+ customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Atlassian.We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.