Senior Program Manager, Business Essentials

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're looking for our next amazing Senior Program Manager to join the Customer Support Services (CSS) team to deliver important programs and substantial outcomes for Atlassian. Are you passionate about strategic problem solving and effecting change across teams? Then we need you!You'll drive Customer Support programs to solve important business needs and impact our internal and external customers upon successful completion. Scope of programs may span across several strategic areas including business transformation capabilities and operational excellence in technical support.

What You'll Do

• Ensure we deliver successful outcomes through scalable, sustainable solutions for the Customer Support business. Develop a program plan, and validate that the plan will yield success through ongoing reflection, data insights, and program management best practices.
• Use technical knowledge to partner with key team members, such as Analytics, Business Architecture, and IT, to develop a roadmap for reporting and solution development
• Align dependencies across programs and cross-functional partners (data engineering, data science, design, development) to ensure timely and quality delivery of outputs.
• Identify, escalate, and mitigate risk to program success
• Create a shared understanding and drive critical program decisions
• Manage change to drive adoption of new tools, systems, and processes
• Communicate progress, risks and issues to program to team members and senior leaders

More About You

• You value high-quality work with attention to detail. You can digest information and quickly ask insightful questions, use logical reasoning to make decisions, are open, focused on learning and are driven. You like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook. You are an excellent communicator.
• You have strategic experience and are willing to experiment and pivot quickly. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to lead. You have experience in change management and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.
• You learn quickly to be impactful in new areas to keep pace with our growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to deliver outcomes.

On Your First Day, We'll Expect You to Have

• 8+ years of professional experience in program management or business analysis.
• Experience building a program from scratch, developing a strategy informed by research, and crafting the implementation and change plan.
• Experience with agile methodology - roadmap planning, building epics, user stories and backlog
• Effective methods for presenting complex business and technical plans to a senior leadership audience.
• An analytic rigor, drive to support decisions with data, and the ability to make data digestible to diverse audiences.
• It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

More about our teamWe are a growing business transformation team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new approaches.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.