Senior Manager, Cloud Product Enablement

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Are you passionate about leading and developing a team with the mission of championing the customer experience? Can partner effectively with senior leaders across departments, geographies, and products to ensure a balance of growth and improvement through surfacing the critical data and key stories to make the right trade-offs? Then, Atlassian has a great opportunity for you.We are seeking a leader who will provide direct leadership for a team of senior product and analytic experts who partner across Confluence Cloud, Trello, and platform services. You are fit for the role if you have a successful history of managing teams to understand customer challenges and develop actionable business insights to drive outcomes. We are looking for a difference maker, with a great blend of strategy and team development. You will be a mentor, multiplier, influencer, and awesome communicator rolled into one. Atlassian is growing fast. You'll need to grow as fast and help others grow to greater levels of contribution as well.

On your first day, we'll expect that:

• You have more than 5 years in a dynamic leadership role in a fast-growing Cloud services company
• You are a proven partner who can look at challenges and opportunities from different perspectives to build lasting relationships on trust and shared values
• You are an exceptional coach who can mentor your team toward driving an outsized impact on the customer experience
• You are very experienced in identifying risk and resolving potential conflicts between stakeholders with grace and clarity through data-informed analysis
• You are able to come up with multiple solutions to problems, weigh the trade-offs and efforts, identify the best path forward, and exercise good judgment to drive ahead

It's also great if:

• You have experience in developing customer insights to develop or influence product roadmaps
• You enjoy driving action based on data insights by making the data speak and be felt by your audience who sit across multiple levels of the organization
• You have the capability to quickly learn and be impactful in new areas to keep pace with our rapid growth and evolution
• You have the willingness to take an ambiguous assignment, create a framework to understand and communicate it and propose strategies to executives

In this role:

• You will guide the business partnership between Product Development and Customer Support for a portfolio of Cloud products
• You will mentor and lead a senior team of Service Enablement Engineers to drive product improvement and manage change effectively
• You will collaborate across departments with Product, Operations, and Engineering teams across the globe to eliminate friction in Atlassian products and processes
• You will communicate your findings in writing, charting and orally to key stakeholders to product leadership and executive teams for budget-impacting decisions

More about our teamWe challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.