Programme Manager

Rackspace is hiring a full-time Programme Manager for our team to lead and be accountable for the successful delivery of high-profile, high-complexity cloud programmes. You will ensure that the contracted customer’s strategy and business targets are met by the programme against time, budget and quality, and delivered against strategic goals. You will be working with diverse presales, sales, technical consultancy and service delivery and support teams ensuring Professional Services engagements are scoped, planned and delivered to maximise value for customers and Rackspace.  These engagements may include application migration, infrastructure consolidation, transformation, automation, optimization, and lifecycle services. 

Key Accountabilities

• Define and communicate programme direction, ensuring alignment with strategic objectives.
• Develop project plans in collaboration with the customer and business unit.
• Expertly manage requirements, risks, and stakeholder relationships.
• Establish change control and configuration management processes.
• Drive risk management, issue resolution, and corrective action plans.
• Maintain effective communication channels and governance structure.
• Monitor and control programme costs, revenue, and financial forecasting.
• Collaborate with stakeholders to optimize resource allocation.
• Ensure adherence to governance, quality, and documentation standards.
• Identify additional project management opportunities and engage relevant teams.
• Promote a culture of continuous improvement and knowledge sharing.
• Facilitate benefits management and realization across projects.
• Work effectively in a matrix management structure and follow defined processes.
• Communicate effectively with customers, manage conflicts, and escalate issues when needed.
• Make tactical decisions aligned with business strategy and project objectives.
• Understand commercial and contractual obligations.
• Solve project-related problems systematically and prioritize accordingly.

Key Requirements

• Demonstrate leadership abilities and influence senior stakeholders.
• Excellent communication skills and ability to manage sensitive matters.
• Influence and motivate others without direct authority.
• Exercise decision-making authority and adapt to changing circumstances.
• Strong understanding of Rackspace products, services, and strategic roadmap.
• Bachelor's degree in Business or related field preferred.
• Proven experience managing complex projects in a fast-paced environment.
• Successful track record in project and programme management.
• Ability to prioritize tasks and thrive in high-pressure situations.
• Independent and proactive approach, driving process improvements.
• Mentoring and guiding team members, implementing best practices.

#LI-JH1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.