Principal, Business Objective Manager, Incident Management

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're looking for our next amazing Business Objective Manager [BOM] to help us achieve scalable transformation for our Customer Support Services [CSS] organization's crisis management needs. As part of the CSS Business Transformation Team, the BOM is critical to delivering scale to our crisis management plan.In this role, you will be responsible for driving the strategy to build a proper design process that allows CSS to restore normal service operations as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. This innovative process will help elevate and improve the scale of our global support operations business and build trust with our customers.You'll work closely with IT, business analysts, program managers, operation managers, and developers in cross-functional teams. Your role will be to drive the CSS crisis management strategy towards a measurable goal, helping the team to build a clear picture of where we are and where we are going in order to increase our trust with our customers.We need someone who is BOLD and wants to make a real difference. Are you passionate about strategic problem-solving, crisis management and driving cross-functional teams to deliver success? Then we need you!More about youYou value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You generate a collaborative environment where teams work together to solve problems with a positive outlook.When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have a passion for exceptional communication, experience in change management and enjoy turning information and questions into action. You're effective interacting with people across all levels of an organization and can field questions during a presentation like a pro.You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.

What you are accountable for:

• Define crisis management objectives and key results.
• Develop crisis management strategies to scale our response ecosystem.
• Build a 1-3 year roadmap that supports us successfully meeting the fiscal year key result expectations and our 5 year growth plan.
• Conduct regular portfolio reviews with IT and leadership.
• Consult with the program management team on the right solutions for the right results and the right time.
• Drive our crisis management strategy to new levels by continuous ideation and process improvement.
• Interface with other teams at Atlassian who are leading changes in the business, with the intent of understanding how our CSS organization should incorporate or influence.
• Influence our CSS leadership team with strategic initiatives informed by both internal and external inputs.

On your first day, we'll expect you to have:

• 10+ years of relevant professional experience in crisis management, strategy management, program management and/or business analysis.
• Experience developing a strategy from scratch and informed by research.
• Demonstrated ability to move ideas into concrete tactics, including anticipating challenges and helping programs get unblocked.
• It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

More about our teamWe are a growing business transformation team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos, and coffee are a few of our favorite things!CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $160,000 - $245,400Zone B: $144,000 - $220,900Zone C: $132,800 - $203,700Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.#LI-WE1Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.