Principal, Business Objective Manager, Customer Support Services

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're looking for our next amazing Business Objective Manager [BOM] to help us achieve scalable transformation for our Customer Support Services [CSS] organization. As part of the CSS Business Transformation Team, the BOM is critical for us to deliver scale to our business through our tooling. We need someone who is BOLD and wants to make a real difference. Are you passionate about strategic problem solving and driving a cross-functional team to deliver success? Then we need you!In this role, you'll be responsible for driving strategic thinking across the tooling portfolio to elevate and improve the scale of our global support operations business. You'll work closely with business analysts, program managers, operation managers, and developers in a cross-functional team. Your role will be to drive the strategy towards a measurable goal, helping the team to have a clear picture of where we are and where we are going.You will drive strategic results for key Atlassian business needs and be able to see a tangible impact on our internal and external customers upon successful completion.More about youYou value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook.When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in organizational change and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.

What you are accountable for:

• Define tooling objectives and key results.
• Develop investment strategies to scale our tooling ecosystem.
• Build a 1-3 year roadmap that supports us successfully meeting the fiscal year key result expectations.
• Conduct regular portfolio reviews with key stakeholders and leadership.
• Advise the program management team on the right solutions for the right results.
• Drive our tooling strategy to new levels by continuous ideation and process improvement.
• Interface with other teams at Atlassian who are leading changes in the business, with the intent of understanding how our CSS organization should incorporate or influence.
• Influence our CSS leadership team with strategic initiatives informed by both internal and external inputs.

On your first day, we'll expect you to have:

• 10+ years of relevant professional experience in product management, strategy management, program management or business analysis.
• Experience building a program from scratch, developing a strategy informed by research.
• Demonstrated ability to move ideas into concrete tactics, including anticipating challenges and helping programs get unblocked.
• It's great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

More about our teamWe are a growing operations enablement team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos, and coffee are a few of our favorite things!Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.