Manager, Solution Delivery

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand.We're hiring a Solutions Delivery Manager to join our Advisory Services Delivery team. You will report to the Senior Manager of Solution Delivery, APAC. You will work in a consultative capacity and can strike that perfect blend of solution/technical knowledge with business acumen.You will lead with empathy and are motivated by your team's success. You are a life long learner and you look at failure as a necessary step in the journey towards knowledge/skill acquisition. You will work with decision-makers in large customer organisations to encourage understanding on important decisions. You will guide customers through a framework to analyse their problems and reach outcomes faster, coaching others to do the same.

What you'll do

• Directly manage an Advisory Services delivery team, who you will support with mentoring. You will also be responsible for staffing, onboarding and up-skilling new hires
• Support the demand pipeline by partnering with Services Solutions Advocates
• Manage the quality of service delivery for your team's engagements
• Work with Atlassian Solution Partners & Services Solutions Advocates to position the value of enterprise services relationship for our largest customers
• Engage in strategic conversations with customers' leadership to help them understand the value of Atlassian solutions and Atlassian Enterprise Services
• Contribute to strategic Advisory Services projects
• Collaborating with regional team leads and CSI Leadership to prioritise investments
• Experience leading a team and passion for mentoring, developing others
• Consultative, solution, or technical experience
• Experience working with large customers in a consulting or technical specialist capacity
• Typically up to 30% including some international travel may be required

Your background:

• You understand the process by which software is defined, built, and deployed
• You show understanding of IT infrastructure and governance and have exposure to business-critical systems management, experience with change management, and technical engagement delivery
• You have SaaS experience or experience in enterprise customer-facing roles
• You have a customer focus including discovery/interview skills
• You have change management and solution rollout/adoption experience
• You are comfortable speaking and influencing senior leadership internally and externally
• You can identify and explain themes from customer data
• You have experience helping an organisation adopt an Atlassian product or similar product

It's great, but not required if you have:

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical specialist capacity

Your Future TeamThe Atlassian Advisory Services team is a globally distributed team of Atlassian solutions and technical advisors who are passionate about creating customer success through ongoing prescriptive guidance. Advisory Services team members, Enterprise Technical Architects and Enterprise Solution Strategists, engage with enterprise organisations experiencing some of the most complex challenges and help those organisations create and provide solutions for their teams.The Atlassian Advisory Services Delivery team are trusted advisors who help orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and help unlock their ideal solution for team collaboration.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.