Information Technology Consultant

Purpose Of Role:The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers. He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer. The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models. The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.Key Responsibilities:To lead evaluation, test & installation of system/application/database software and hardware provided by suppliers with controls and standards e.g. Firewalls/Data Security, DBMS, MVS software, Network software and hardware.To lead test & installation of software maintenance and updates provided by suppliers.To provide lead problem diagnosis and resolution liaising with suppliers and customer/developer groups where appropriate; may be required to provide full 24-hour on call emergency support.To be responsible for meeting the system availability targets defined in the Service Level Agreement.To contribute to the management of vendor and supplier contacts and/or SLAs/OLAs to company standards, ensuring value for money and adherence to agreed service/performance levels.To provide lead role for appropriate operational projects with responsibility for planning, design and installation.To provide line management /team leader responsibilities where appropriate.To monitor performance and propose and implement performance enhancing changes.To lead technical support recovery activities following failure, including disaster recovery.To provide advice & guidance to other groups on technical and operational issues.To provide resource and expertise to support product evaluations with other groups/customers.To ensure operational procedures are in place, maintained and followed.To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.Business Impact:High impact due to the operational nature of the role; in isolation and in real time specialist professional decisions are required to restore critical business functionality.Authority/Decision Making:Systems/application level authority - refer to management where appropriate.Full responsibility for the recovery of major incidents following system failure.Accept into service sign off.Completes own role independently or with minimal supervision/guidance.Qualifications:Typically computing/engineering/science degree.Formal vendor training to professional certification standards, e.g. CCNP, MCSE, Sun Solaris, HP certified systems engineer, Oracle certified DBA etc.Skills/Experience:Experience in the relevant technical skill area, with appropriate formal training.Experienced and fully competent in own area, and can share own expertise and provide guidance and support to others.May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and non-standard activities.Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role.Able to identify key issues and patterns from partial/conflicting data, and can take a broad perspective to problems and spots new, less obvious solutions.Able to manage own time to meet agreed targets, and develop plans for specific work activities in own area over the short-term, which will include forecasting resource requirements.Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries.Understands appropriate customer Business Processes and operating environments.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.