Implementation Consultant, Professional Services

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Implementation Consultant who is ready to join us in creating a #CyberFit future and protecting the digital world!

Our worldwide Professional Services engineering team is looking for a talented technology consultant, who shares a real passion for technologies, innovation and delivering the best-in-class cloud-based solutions to Acronis' customers, while maintaining high satisfaction and attachment rate.

The ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. The ideal candidate must have experience working in geographically distributed and culturally diverse teams.

WHAT YOU’LL DO

• Design efficient customer’s implementation and integration plans with accordance to industry’s best practices for data protection and cyber security
• Develop technical proposal and scope of work for professional services, work closely with legal and sales teams
• Develop project plan in scope of customer implementation, consulting and integration projects
• Build and maintain proficient functional and technical knowledge of the Acronis Cyber Cloud product line
• Provide deep-technical consultancy for Acronis Cyber Cloud product line, engage experts from other teams when required
• Present new product functionality in-dept, engage customer in evaluation of new product releases
• Perform new product or product upgrade on-boarding, lead customer training and consultancy sessions
• Work with Datacenter Operations, R&D, Product Management, Professional Services, Technical Support, and other departments to clear technical roadblocks customer faces during implementation stages
• Provide regular feedback to Acronis Product Management teams based on customer requirements and product usage/use cases
• Keep track of customer run rates, develop remediation plan in case of negative dynamics
• Keep track and update customer on regular basis about progress of work on support cases, incidents, and features request

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, DC/infrastructure design/operations, DB Administration (MySQL, SQL Server, PostgreSQL), REST API, Python or another OOP/scripting language
• 3+ years in customer-facing positions as Technology Consultant or Professional Services Engineer role in a SaaS, systems integration or consulting company
• Excellent communications, interpersonal, and presentation skills
• Excellent business analysis, project, risk, and relationship management skills
• Ability to interact and communicate with multiple stakeholders, including C-level
• BS or MS in Computer Science, IT Project Management or equivalent experience
• Ability to travel up to 20 percent of the time, including internationally
• Fluent written and spoken English language (French, German or Spanish is a plus)

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

WE OFFER

• Attractive remuneration
• Meal vouchers
• Supplemental Health insurance
• Tickets for conferences and seminars
• Challenging atmosphere and interesting projects
• Future career development in a multinational company

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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