Group Manager, Cloud Enterprise Support

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your future teamWe are looking for a passionate and inspiring strategic manager to run and grow our Cloud Enterprise Customer Support operations. Reporting to the Group Manager, Cloud Enterprise Collaborating with Regional Managers from other geographies and Heads-Of departments, you will define strategic direction and operational strategies for our Cloud Enterprise support teams based in North America. You will identify areas for continuous improvement, contribute to policies and frameworks, and most importantly, develop team talent.To support our customers, you need to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management, and calibration exercises. You will join our Customer Support Services (CSS) department at an exciting time where Atlassian is growing year over year, and we want to grow intelligently while helping our customers unlock value from our products faster. This is an opportunity to help achieve that goal.

What you'll do

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.