Executive Briefing Manager

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.This is a newly formed role for Atlassian, which will report to the Customer Engagement & Insights Team Lead. The Customer Engagement & Insights team is focused on delivering relevant customer insights that support our strategic goals. We manage the Enterprise Engage Programs, which include high-touch programs such as Executive Briefings, Customer Advisory Boards, Design Partner Program, and more. We work with partners from across the company to support our Enterprise customers and develop/deepen strategic relationships with them.

What you'll do:

• Manage Executive Briefings for Atlassian's enterprise customers to inspire enterprise executives and decision-makers to accomplish goals, while providing an excellent customer experience in person, virtually, or hybrid.
• Evaluate Executive Briefing funnel based on sales impact, revenue potential, level of attendees, and stage in the sales cycle.
• Partner with the Account Team to develop customized agendas, source and schedule discussion leaders, and lead prep and dry run calls.
• Collaborate with Account Teams to help understand the customer's needs. Ask probing questions regarding customer challenges and help steer appropriate talking points for each discussion leader.
• Build relationships with SMEs from product, marketing, and leadership to provide discussion leader support for Executive Briefings. Work with team members across the business to understand how programs, solutions, products, and priorities are evolving.
• Ensure logistical arrangements are made to support Executive Briefings (invitations, meeting space, catering and, A/V).
• Capture customer insights and action items throughout the briefing, delivering feedback to relevant team members.
• Conduct a retrospective on each briefing, gathering Account Team and customer feedback, identifying post-briefing opportunities, and reporting on conclusions and suggestions to improve the Executive Briefing Program.

Your Background:

• 7+ years of project and briefing management experience
• Experience working with technical teams in customer success, professional services, or account management teams
• Expertise with in person, virtual, and hybrid Executive Briefings
• Experience facilitating Executive Briefings
• Experience with BriefingSource
• Familiarity of Agile DevOps, ITSM and Work Management
• Capability in driving best practices and inspect and adapt programs for continuous improvement
• Hands-on experience with Atlassian products
• Experience with enterprise SaaS software sales and delivery

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, explore our Candidate Resource Hub.