CSS Onboarding Optimization Lead

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian's Customer Support Services (CSS) Talent Enablement team is looking for an Onboarding Optimization Lead, reporting to the Sr. Manager of Talent Development, to evolve and scale our new hire onboarding practices. Working collaboratively with partners from our People Team, Learning Enablement, Workforce Planning, and Operations Leadership, you will deliver a more efficient and engaging onboarding experience for our new hires and for operational success within our organization.

What you'll do:

• Partner with Talent Acquisition and CSS Hiring Managers to deliver and improve the CSS new hire experience.
• Be the Product Leader of our CSS Interview Framework (internally called CAF) and ensure standards are followed across CSS teams.
• In partnership with the Learning Team, design the CSS Onboarding Framework to deliver new hire and onboarding consistency through out our organization
• Partner with HRBPs and Hiring Manager to manage operating challenges and solutions as they relate to all our onboarding requirements.
• Seek continuous improvement opportunities based on feedback, always searching for ways to deliver an improved hiring and onboarding experience.
• Soliciting, analyzing, and actioning onboarding and new hire process feedback to promote greater engagement, and individual and organizational development.

Your background:

• You have 8+ years experience leading Recruiting and Onboarding programs and developing processes that deliver measurable outcomes and value
• You have experience working in a dynamic and complex global organization
• You have experience facilitating change to meaningfully and measurably improve organizations' people, processes, and systems.
• You enjoy bringing order to disorder and ensuring activities run optimally.
• You have a passion for delivering and maintaining new processes and frameworks across global organizations.
• You have experience using business analysis and analytical skills to substantiate recommendations through data and inform important decisions
• You seek to build relationships with others across the entire enterprise, demonstrating a desire to "win together"
• You have a customer mindset with the ability to set a strategic vision and drive large-scale programs to delivery on that vision.

More about our teamYou'll be joining a growing CSS Talent Enablement team serving multiple regions globally. Our mission is to scale the Customer Support Services organization through business transformation. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and to carry learnings into the next opportunity.Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth. We work as a team, bring issues to the table, and open dialogue to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can't solve as one team!Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.