Business Systems Consultant IV, Dynamics 365

Job Description Summary:Works closely with customers to understand business needs and develop solutions for enterprise applications. Understand customer goals and objectives and utilizes knowledge of systems and tools to help meet goals and drive efficiency within the customer business processes, systems and tools. Understands the customer’s business operations and strategies and the customer’s operating industry, and how applications drive business results and competitive advantage.KEY RESPONSIBILITIES:Rackspace is hiring a Dynamics 365 Business Systems Consultant IV, with a strong background in Microsoft Dynamics 365 CRM applications. Qualified candidates must be able to communicate effectively both internally and with clients, as well as have a solid understanding of best practices while being self-motivated. Candidates must have both functional and technical experience with the Dynamics 365 CRM applications, both on-premise and cloud versions. Candidate understands and documents current state for customer application processes and configurations. Documents desired state, identifies opportunities, assesses available technologies, and advises customer on system capabilities and options to reach desired state. Advises customer on efficiencies and process improvements to consider based on application capabilities, best practices, and understanding of customer business objectives. Proactively identifies issues and roadblocks and addresses through customer consultation prior to solution implementation. Creates detailed technical specifications and data models for customer solutions. Creates roadmaps for customer changes and implementations. Serves as a liaison between customer and technical team to implement solutions, resolve questions, and assist with training. Manages the testing and application of systems configurations in line with project time frames. Analyzes results of application testing to ensure solution matches the documented business need. Develops training outlines for end users. Works with solutions architects and technical SMEs to translate project requirements into solution designs, project estimates, and activity plans. Creates project/customer engagement documentation. Works within team to identify and resolve common issues with internal processes. Drives and implements best practices within the team.KNOWLEDGEExpert knowledge of Dynamics 365 CRM applications in one or more modules/systems. Ability to apply conceptual knowledge of business processes and technology to solve business process and procedural problems. Advanced communication skills; oral, written and presentation. Ability to communicate technical information and ideas so others will understand. Advanced analytical and logical reasoning skills. Advanced working knowledge of business process and operations. Ability to understand the interaction between functions and applications into the wider business scope. Strong time-management skills. Solid decision-making skills and the ability to influence others individually and in groups to consensus. Ability to modify communication/presentation approach to audience. Ability to prioritize and resolve issues in a timely manner. Ability to mentor others.SKILLSDevelop best business practices and guidance around the Dynamics 365 CRM offerings including project plans, strategic partnerships with ISVs, configuration versus customization guidance, and documentation practices. Serve as subject matter expert on Dynamics 365 CRM technology (at least 2 of the CRM applications), Power Platform, and common ISVs and tools, and provide guidance on licensing requirements. Contribute to presales efforts and deliver proposals, ensuring realistic, innovative and cost effective solutions to meet customer objectives and expectations in a timely manner & nbsp; Scope, plan and deliver consulting engagements across the Dynamics 365 customer engagement applications and Power Platform, using internal and 3rd party resources and tools. Deliver Dynamics 365 CRM implementations and/or enhancements independently and lead Dynamics 365 projects from project kick-off through post production support & nbsp; Hold requirements meetings with customers, either onsite or remotely, in order to design a solution to improve the customers business processes through Dynamics 365. Analyze customer’s requirements to develop a fit/gap analysis based on Dynamics 365 capabilities, project scope and budget, and ISVs available through AppSourceCreate documentation for customer stories, business requirements, system design, business processes and customization coding. Hold onsite and/or remote training sessions with customers on the system functionality and/or the systems design & nbsp; Configure the customer’s Dynamics 365 applications and environment (sandbox/production) based on the customer requirements including, but not limited to, tasks such as data migration, security configuration, form customizations, field customizations, Power Automate development, and production conversion & nbsp; Support ongoing enhancements and provide support for customers with their Dynamics 365 CRM applications.  Self-motivated, organized, customer-oriented, and passionate learner with excellent communication and presentation skills.CERTIFICATIONSMicrosoft Dynamics 365 Certification(s) is a plusEXPERIENCE12+ years experience as a user of enterprise application requiring knowledge of system capabilities and configuration and/or business systems analysis experience. Business systems consulting experience required. Project management experience required. Combination of experience with both on-premise and cloud solutions with experience in moving customers from on-premise solutions to cloud solutions. Knowledge of related ISVs. Strong understanding of administration and configuration of model-driven app components and Dynamics 365 development and customization & nbsp; Strong background with Dynamics 365 model-drive app development (PowerApps, Plugins, JavaScript, .NET, CSS, API, IFRAMEs, etc.) a plus.#LI-TJ1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.