Associate Customer Success Manager, 2023 Graduate

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your future teamAtlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They proactively engage with customers to achieve early and sustained outcomes by accelerating product adoption. This is achieved by helping customers apply standard methodologies at scale, expand their solution footprint, and become growing, long-term customers. You will report to the Manager, Customer Success and collaborate frequently with members across the company. CSMs work with all parts of Atlassian as the primary champion of the user's cause.Not eligible for Visa sponsorship. Unfortunately, we do not offer U.S. work visa sponsorship to F-1/OPT, J-1/TN, or H-1B student graduates at this time.

What you'll do

• Represent Atlassian as a product and use case specialist cutting across multiple products and solution practices
• Demonstrate an understanding of the Atlassian customer journey from implementation to adoption and expansion
• Guide customers over their hurdles, delivering value through proactive and programmatic customer engagement
• Learn common Jira and Confluence end-user use cases and ways of working and demonstrate those use cases with an understanding of configuration trade-offs
• Use a data-driven customer engagement approach to address risks and to unlock growth and expansion opportunities

Your background

• Be currently enrolled in a full-time Bachelors or Masters program and graduating by June 2023
• Pursuing a degree in Business, Communications, Management Information Systems, Marketing, or similar
• Experience in customer relationship management
• Experience working collaboratively across teams to facilitate a flawless customer experience
• Rock-solid work and in a high volume customer-facing environment

More About Our TeamOur Customer Success Managers are a globally distributed team of Atlassian customer advocates who are passionate about promoting and accelerating customer success. As a part of the team, you'll engage with customers to deliver an impactful solution to their users. CSMs are the trusted contacts whom customers can rely on to help them get the most out of Atlassian products and attain their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be outstanding.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.