Sr. Business Process Analyst - Operational Excellence

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.Who we are looking for:The Sr. Business Process Analyst will be responsible for investigating, analyzing, and recommending solutions to drive continuous process improvement, quality improvement, and cost improvements leveraging Lean/Six Sigma principles. The goal of the position is to support the organization’s pursuit to exceed quality, financial, and process key performance indicators (KPIs).  The Sr. Business Process Analyst will be responsible for creating project charters, training teams as needed, ensuring timelines and objectives are defined and met. The incumbent should perform testing as needed, gather and analyze data pre and post-project and make recommendations to the leadership team. The Sr. Business Process Analyst’s role will be to provide oversight and guidance while helping to own, develop, and support key process indicators associated with client satisfaction. 

How you'll make an impact:

• Lead and develop a new team focused on operational excellence.
• Develop and maintain a list of potential projects.
• Work cross-functionally to establish and develop teams to support each project.
• Manage and publish Cost and Level of Effort savings for each project.
• Document progress associated with all changes and ensure stakeholders are informed, trained, and participate in all projects.
• Analyze and manage existing processes and production data to monitor trends that lead to new projects.
• Maintain checks on each project for at least 12 months to ensure improvements were actually realized, and the project remains in a successful state.
• Resolve issues in post-project closure.
• Ingest and maintain any external complaints with project stats.
• Assist with maintaining standard operating procedures and other controlled documents that require updating as a result of a project. 

Qualifications for success:

• CSSC-CSSMBB – Six Sigma Black Belt required
• CQE – Quality Engineer Certification preferred
• 5+ years experience preferred
• Experience working with C-Suite executives, VPs or Directors required
• Knowledge of customer service practices required
• Experience with technical security operations repeatable processes and desired outcomes preferred
• Ability to translate complex technical concepts into business risk and desired outcomes
• Ability to train project teams in principles of Lean/Six Sigma
• Ability to set project timelines and layout plan of actions with timelines
• Strong presentation and verbal communication skills, including excellent communication (oral, written, presentation), interpersonal and consultative skills
• Process-oriented individual with strong attention to detail, appropriate sense of urgency, and strong organizational skills
• Strong negotiation and mediation skills
• Ability to build and nurture relationships (clients and internal) and navigate other functional areas
• Must possess a high degree of initiative, motivation, and problem-solving skills
• Expert-level skill in applicable use of modern IT business applications
• #LI-BJ1

With Optiv you can expect:• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.