Solution Lead (DACH)

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry!Our EMEA Solutions team provides specialist presales and consulting services to support the complex needs of our customers. They enable Rackspace to deliver greater strategic business value, focusing on outcome-orientated services and solutions. Who are our Solution Leads?The Solution Leads are highly experienced, knowledgeable, and well-respected members of our EMEA Solutions team, with a proven track record in pre-sales and consultancy services. Alongside our Client Directors, they are responsible for leading and winning complex pursuits or supporting our Solution Directors in our most strategic engagements. They are outcome orientated and lead the service and solution ownership of pursuits that meet one or more of the following criteria:• Strategic in nature, including services.• Complex due to scale or scope.• Cross discipline opportunities leveraging multiple clouds, managed services, hosting.Our Solution Leads provide commercial, technical, service and solution leadership. Through thought leadership, experience and business acumen they orchestrate internal teams and our customers to deliver world class complex solutions and services. They are key members of a pursuit team throughout the sales lifecycle, providing strategic guidance for our customer's transformation initiatives to align with their desired business outcomes. As role models operating at the highest levels, our consultants, architects and graduates one day aspire to become tomorrow’s next generation of Solution Leads whilst on a path to becoming a Principal Architect, Solution Director, Account or Industry CTO. That’s why coaching and mentoring is a high priority to continuously develop, feed and nurture our talent pipeline and help others develop their careers to become the best they can be.What do we look for in our Solution Leads?Our Solution Leads are accomplished and highly experienced solution designers. They have extensive experience of leading virtual client facing teams across international geographies and interact at multiple levels of seniority, from day-to-day management, through to leadership. They are clear and concise communicators with excellent presentation skills and author high quality impactful artefacts. They are driven by the need to ensure our clients are informed and advised with the best strategies, services, and solutions to meet business requirements.They are strategic consultants well versed with the broad technological and transformational challenges our customers face as they transition and transform from their Current Mode of Operations through to their Future Mode of Operations.They should have current certified technology expertise. Although this is highly desirable (we have a wealth of certified experts on hand to help when the need arises), they will have at least held relevant certifications in the past and have an excellent grounding in infrastructure, applications and multiple cloud technologies including AWS, Azure, GCP and VMware. It’s not just the infrastructure but also functional and non-functional requirements across applications, tooling, ITSM and process that they are highly proficient to advise, consult and solution across.Leadership, strategy, and problem solving are essential competences (amongst others) we look for and typically our Solution Leads have gained their experience through a solid technical and service orientated background to give them vital experience and authority for the strategic decisions our customers need to make.

Personal specification:

• A proven background in leading and winning complex, multi-tower pursuits.
• High degrees of technical acumen and current certified technology expertise.
• An excellent grounding in infrastructure, applications and multiple cloud technologies including AWS, Azure, GCP and VMware.
• Proven experience of leading virtual client facing teams across international geographies and interact at multiple levels of seniority, from day-to-day management, through to leadership.
• Driven by the need to ensure our clients are informed and advised with the best strategies, services, and solutions to meet business requirements.
• Excellent leadership and stakeholder management skills. Typically will have gained experience through a solid technical and service-orientated background to give them vital experience and authority for the strategic decisions our customers need to make.
• Highly strategic and consultative, with strengths in problem-solving and negotiation.
• Exemplary communication skills (written and oral); clear and concise with excellent presentation skills will the ability to author high quality impactful artefacts.
• Innovative and passionate about continuous improvement and technology
• Experienced with sales methodologies, strategies, and proposal management
• Experience with Shipley, Miller Heiman or equivalent
• Highly experienced with RFx, Proposals, Presentations
• Broad technical and service orientation and background
• ITSM, Service Design, Service Integration, Service Transition & Transformation, Service Alignment
• Legal, contract, commercial, and financial dexterity
• Information, Risk, Security, Compliance and Regulatory knowledge and experience
• Big Data, ML, AI, IoT, DevOps, AIOps knowledge

#LI-LP2 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.