SOC Engineer

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.Who we are looking for:As a member of the Optiv Security Cyber Operations Department, the Associate Engineer I position provides frontline maintenance, remote support, and appliance management and health monitoring to customers in a 24x7x365 TAC (Technical Assistance Center) environment.We’re looking for new-in-career talent who enjoy learning new things in a fast-paced and ever-changing environment. This role is fitting for those looking to carve a path for a career in network security.Operating as the first impression for Optiv clients in many cases, Associate Engineers deliver both the Authorized Support and Device Management service lines and directly assist Optiv clients with their network and/or security issues and needs. These two service lines are often part of a much larger client-focused services agenda. Therefore, this position plays a part in helping to keep overall Optiv/client relationships successful.

How you’ll make an impact:

• Troubleshoot technical issues over the phone and via secure screen share
• Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third-parties, etc.
• Responsible for initial triage of incoming client issues
• Facilitate customer communication over the phone and email
• Document actions in ticketing systems to effectively communicate information to both internal resources and external customers
• Respond in a timely manner (with published SLA) to incident and support requests
• Perform basic troubleshooting to diagnose common Network problems using fundamental TCP/IP network skills
• Assist Engineering staff with lab systems configuration
• Update open ticket status for Engineers and other technicians within the ticketing system

Qualifications for success:

• A minimum of Associates Degree (A.A.) or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Engineering or related area of study
• 2-3 years related experience and/or training in a technology environment or equivalent combination of education and experience
• 1-3 years of experience with Palo Alto and/or Check Point
• Must have a current CCNA certification
• One or more of the following certifications is preferred:  CCNA Security, CCNP, CCDA, CCSA, PCNSA, PCNSE, JNCIS-ENT/SEC, F5 LTM/ASM/APM/GTM, CISSP, CEH, or MCSE
• Fundamental knowledge and minimal exposure to TCP/IP networking
• Entry-level desktop/networking experience, application software experience, with exposure to Microsoft and UNIX/Linux based operating systems
• Previous IT help desk experience preferred
• Soft skills
• A passion for information, network, and data security
• A solid understanding of information security and networking

MUST HAVES:

• Eligibility to obtain Security Clearance (Canada only)
• Shift flexibility, including the ability to provide on call support when needed
• Demonstrated experience and success in a Managed Service client environment
• Ability to work greater than 40 hours per week as needed
• Ability to travel up to 10 percent of the time
• #LI-CP1

With Optiv you can expect:• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.