Service Enablement Engineer

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Are you energized and motivated by the challenge of scaling a fast-growing company through analytics and business insight? In this role you will investigate some of the most pressing challenges and decisions points Atlassian has in scaling Support for our Data Center solutions.Reporting to our SET Group Manager, as a Service Enablement Engineer you will dive deep into our data to identify, pitch, advocate for, and partner on meaningful improvements to Atlassian's products that will reduce friction and effort for our customers.You're part Analyst, part Product Manager, and part Program Manager. You're strategic, tactical, and also relationship- and data-driven.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from Poland, the Netherlands, and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

What you'll do

• Develop strong partnerships with leaders across the business to align on strategy and tactics for product and operations
• Dig beyond the data to provide actionable recommendations that help improve our customer experience
• Build, negotiate, and manage complex initiatives to prevent or eliminate friction and effort in our products and services
• Collaborate with Product, Engineering and Support Leaders to ensure Support Engineers are prepared for product changes; measure success of those changes
• Be a customer and support advocate in a highly agile software development environment

On your first day, we'll expect you to have

• 5+ years of relevant experience with a proven ability as an analyst in software development, service delivery, or customer support
• Strong business insight and the ability to map business challenges to data
• Advanced SQL experience
• Proven track record of developing initiatives and using data to drive clear prioritization of issues and development of strategy
• Experience in Product Management or Software Development
• Experience influencing senior stakeholders to enact change

You'll be passionate about the following

• Telling stories through data that resonate with executive leadership
• Actioning feedback to drive improvements in yourself
• Exhibiting curiosity, drive, and refusal to accept the status quo

#LI-AU1#LI-RemoteOur perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.