Senior Technical Architect, ITSM Channel Partners, EMEA

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're able to hire eligible candidates for this role in the Netherlands, the UK, Germany, France and Poland. If this sparks your interest, apply today and chat with our friendly recruitment team further.At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 customers and millions of users around the globe. Many of these organizations acquire Atlassian tools through our global network of partners, who provide a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.Atlassian's growth in the service management market continues to accelerate with the expansion of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Partner Technical Architect to help grow our channel partners focused on the service management market. You'll report to Head of ITSM Services. You'll join a new team within Atlassian that's on a mission to develop an enterprise-focused ITSM channel program.Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting partners. You are part pre-sales solution engineer, part implementation consultant, and part enablement facilitator. The job is not just about the IT Service Management focus but also about how to increase the knowledge of our Partner's field teams and accelerate the partner sales process while guiding them toward successful implementation practices that ensure customer success.You will also work with the customer-facing ITSM Solutions team. We are experienced in uncovering customer needs as they consider Jira Service Management for their solution. Your discovery-driven consultative approach helps unlock customer challenges and promote new ways of working that guide teams toward adopting improved support practices.You will collaborate with the Channel Partners, Marketing, Sales, and Technical Architects. You're key part in a global team dedicated to ensuring the success of our partners in one of our fastest-growing segments.

You'll get to:

• Identify ways to help accelerate ITSM channel partner success by contributing to the development and expansion of the ITSM channel partner program through building collateral such as solutions, and reference architecture.
• Support ITSM channel partners through different stages of the pre-sales to post-sales process by providing technical expertise that helps partners reach customers.
• Partner with Channel team to develop compelling account strategies
• Contribute to the evolution of practices through resource sharing, feedback loops.
• Partner with product management to identify areas of opportunity to improve Atlassian's product line
• Develop and deliver channel partner technical enablement workshops
• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

On your first day, we'll expect you to:

• Have experience working with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
• You are an ITSM Architect, that is willing to put hands-on keyboard and architect from ref architecture to solutions.
• You share a passion for new ways of working in ITSM , you ask tough questions that inspire customers to explore changes to their approach to ITSM
• You're well versed with common ITSM frameworks (IT4IT, ITIL4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations. You also have experience with IT service management (ITSM) solutions.

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.