Senior ServiceNow Developer

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry!Due to increasing demand for ServiceNow expertise with new and existing clients, we are expanding our Professional Services team with experienced ServiceNow Developers and Architects across EMEA. You will be involved primarily in the implementation stage (post-sales) of Rackspace’s ServiceNow & ITSM consulting services and solutions and will deliver ServiceNow solution definition, implementation, customization, integration, and managed services for clients.This is a fantastic opportunity for highly-motivated and passionate technologists who are looking to accelerate their career progression. You will join a friendly, collaborative and high-performing team with access to the latest certifications and world-class training schemes!

Responsibilities

• Design and deliver creative ServiceNow solutions across verticals
• Work in a client-facing environment and be able to convey complex technical concepts in business terms
• Align business issues with solutions that ServiceNow offers and communicates this to business peers
• Help enforce the vision and strategy for the program managing the platform and the alignment with solving business issues
• Work in alignment to business strategy, roadmap, and platform governance policies
• Articulate vision and business value of building, supporting, and developing the platform
• Create and maintains a detailed view of existing architecture
• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Research new technologies and stay abreast of new products and services. Apply these solutions as part of the continuous improvement
• Help the Support Team in implementation of technical good practices, policies and procedures
• Provide analysis of impacts for new requirements
• Assist with oversight of ServiceNow instances
• Continuously validate solutions against additional mandates, as developed, to ensure full compliance
• Validate developments and configuration work to ensure it meets the requirement criteria
• Assist in defining our end-to-end product offerings including definition, design, build, deployment and high-level support
• Experience in designing, implementing and managing a multi developer and multi project environment(s)
• Able to act as mentor for less experienced team members

Job Requirements

• Proven experience in the ServiceNow platform. With System Admin Certification, ideally the candidate will also have implementation experience and certification.
• Actively develops and maintains the SNOW platform for service/support delivery
• Documents the platform, analyses impact of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions
• This individual works collaboratively with other teams and implements the items in the SN roadmap and supports SN where needed by other teams.
• Provides consultative direction to the Support Team, assures platform alignment to business strategy, and governance decisions.

Knowledge / Skills / Ability

• Enterprise service management experience
• IT service management experience
• Enterprise Security and Architecture experience
• Strong technical foundation and knowledge of the ServiceNow platform
• Industry business acumen
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of ServiceNow ITSM front-end application configuration
• Solves complex problems and takes a broad perspective to identify innovative solutions
• Create and maintain system-related documentation
• Validate the development and configuration work to ensure it meets the project’s criteria
• Accurately predict the time required to complete development tasks; adhering closely to development plans; anticipating
• Experience in creating process and business flow diagrams, use cases, storyboards, and training documents
• Accurately predict the time required to complete development tasks; adhering closely to development plans; anticipating changes to a product specification or schedule as they become necessary during a development cycle 
• Promotes sharing of expertise through consulting, presentation, and documentation

#LI-LP2 #LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.