Senior Manager - Product Operations

Senior Manager Product OperationsRackers:  Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is: •Excellence. We are an accountable, disciplined, high-performing company with proven results.•Customer-driven. We are proactive, collaborative, and committed to success for our customers.•Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.•Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.•Compassion. We’re one team doing the right thing for our customers, communities, and each other.Profile SummaryWe are expanding our team with a proven track record of delivering a best-in-class DBasS platform – ObjectRocket. You will have the opportunity to work with a strong team of Engineers, DBAs, and support staff working on large-scale distributed enterprise systems. You will drive the success of our services by supporting the organization and ensuring our customers receive the best quality product possible. Career Level SummaryThis role is part of the ObjectRocket leadership team and reports to the Director. Receives little to no instruction on day-to-day work. Collaborates on product strategy with the leadership team and determines day-to-day functions of product operations. Supervises a team of product and operations staff.Overall ownership for a product line (multiple products). Provides strategic leadership and tactical delivery on projects while collaborating with sales, segments, customers. (with Staff). Provides direction to Product Analysts/ Managers reporting to him or her. Provides input to PjM on resource negotiation, managing workload, and setting schedule. Mentors staff and helps with career development. Understands and ensures goals are met within the group or department.

Critical Competencies

• Provides supervision and development for assigned staff.
• Strategic- high contribution to product line strategy as well as individual product. Tactical- lower contribution (if PA available). Added complexity of management of teams/personnel (if has management responsibility). Develops product line/Program strategies and is involved in cross domain strategy creation.

Knowledge

• Expert knowledge of the following domains: IT and hosting industry plus product domain. Strong understanding of business as it relates to the hosting industry. Working knowledge of product development life cycle (relevant experience in all phases).

Education

• High school diploma or equivalent required. Bachelor’s Degree required. MS in technology or MBA preferred

Experience

• Typically requires a minimum of 8 years related experience (5+ years in technology and product development)

Physical Demands

• General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.

DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $126,000 –$166,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here#LI-RACKER-JH#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.