Program Manager-IN

Key AccountabilitiesProgramme ManagementShould have managed Infrastructure/cloud projects.Act as first point of contact for assigned customers during delivery.   Accountable for all client project / programme communications, conflict resolution, and compliance on client deliverables and revenue.   Consults with internal teams and customers at all levels within the organization to develop programme and project parameters, including time, resource, dependencies, and cost estimates.Accountable for ensuring projects remain on schedule and budget at all times; ensuring timely customer milestone completion and Rackspace revenue realisation.Lead the entire programme and relative project managers that report into that function.  Represent Rackspace on customer project boards. Lead the effort to find creative approaches to problem solving and quality deliverables supporting business needs and processes.  When required facilitate project meetings focused on status reporting, problem resolution, feedback, fostering open communication within the team on project planning and execution.  Works closely with account managers and service delivery, providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.  Tracks and reports on consulting hours and travel as outlined per contract and departmental policy.  Provide FANATICAL support by ensuring 100% customer satisfaction for all Rackspace Professional Services engagements.Pre-Sales Engagement & Commercial Expertise·       Orchestrate and lead the professional services elements of a wide range of presales efforts including proposals, RFP/RFI responses and generating Statements of Work (SoW) as the means to help customers realise the value of Rackspace.·       Lead / contribute to opportunity qualification for complex migration, transition and transformation projects.·       Work closely and cohesively as part of a cross functional pre-sales team, ensuring realistic, innovative sound commercial and technical solutions to meet customer objectives and expectations in a timely manner.·       Produce, effort, cost and price models to support proposals.·       Lead / contribute to partner selection and on boarding to support pre-sales and project efforts.·       Manage partner performance through project delivery.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.