Product Sales Specialist - US (Internal)

Works with Portfolio Sellers to drive attach rate of new or complex product families and help to increase the range of product portfolio offerings in the market Trains and educates Portfolio Sellers to sell new and complex product families. Partners with sellers to assist in closing sales that require additional product expertise. Acts as a technical expert within the organization to contribute to the development of technical presentations and product strategy.

Careel Level Summary

• Has become mostly autonomous but still relies on manager for guidance on work.
• May provide guidance and training to new team members.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Key Responsibilities

• In coordination wit the Specialist Sales Manager and at the request of Portfolio Seller, engages in conversations with Portfolio Seller and the customer to provide subject matter expertise at the product family level on new or complex products and configurations.
• Assists Portfolio Seller in evaluation prospect situation and needs.
• Supplements Portfolio Seller's expertise with deeper product-specific knowledge, including how Rackspace products compare to competitor solutions.
• Works with other Specialist Sellers and Architects to design integrated, multi-cloud solutions.
• Assists Portfolio Seller and works with Specialist Architects to ensure client receives the most accurate and relevant proposals.
• Assists Portfolio Seller in pricing and closing deals.
• Conducts analysis of each pursuit and develop best practices.
• Shares knowledge with stakeholders in strategic pursuit, support and sales organization.
• Coordinates with Marketing and Product in creation of best product-specific content / messaging.
• Speaks at industry events to help drive Rackspace message, specifically CIO Summit events and data events.
• Sales Cycle 3 - 12 Months
• MidMarket to Enterprise segment customers.
• Customer centric mindset, with the ability to interface with support team on a daily basis.
• Moderately to complex configurations.
• Decisions impact the quality, efficiency and effectiveness of own team and closely related teams.
• May impact other related teams through quality of output and service provided.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Completes mostly tactical work where learning is applied to new situations.
• Contributes to solution of business problems regarding operations, products, services or customers.
• Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.
• Applies acquired skills and experience to complete moderately complex tasks.
• May suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Networks with internal and external contacts; recognizes the importance of relationships outside of specialty field.
• Meets or exceeds sales targets.
• Meets or exceeds pipeline targets.
• Ensures documentation necessary for the deal is properly maintained and updated and provides leadership updates on status, resources, and financial information.
• Creates advocates out of clients by delivering fanatical customer experience and leverages client advocates to drive additional sales.
• Ensures all relevant data and reporting into CRM in timely fashion.

Knowledge

• Requires general understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job family/job discipline.
• Applies understanding of how the team relates to other closely related areas to improve efficiency of own work.

Education

• Bachelor’s degree in Sales, Marketing, Business or a related field required.
• High school diploma required

Experience

• Requires 10- 12 years successful sales experience, including 5 - 7 years B2B sales in technology or a related industry with a product focus.
• Prefer experience in sales to companies with revenue of 500k to 0M+, incorporating value/service selling.
• Documented success in closing revenue generating business and successful history working under a quota required

Travel

• 50-75% travel possible based on account activity.

Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers. Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.  “The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is 148,400 – 237,300.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.” About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.