Manager – Conduct Risk

KPMG people focus every day on fuelling New Zealand’s prosperity. We believe the work we do with businesses; the public sector and our communities can make a real difference to the health, wealth and well-being of New Zealanders.  Join a team that advises clients on a range of Conduct issues from product lifecycle management, to complaints management right through to remediation. You don’t need to be an expert in all of these but you might have had experience in a variety of front line to second-line roles.

The opportunity:

• In addition to bringing your own experience and insight, you will have the opportunity to broaden your expertise and profile by working with a wide set of clients across the financial sector, banking and insurance.
• You will be involved with the design of conduct and compliance frameworks, managing remediation activities and responding to requirements of key regulatory bodies. 

Day to day you will:

• Lead project delivery and engagement teams, advising clients on the impact of evolving regulation on their business models, clients, propositions, and markets and supporting them on their journey through that change.
• Provide best practice approaches to risk and compliance management and mitigation, understanding of principles-based conduct or customer-centric regulation.
• Oversee Risk and compliance systems and controls, reporting management information, risk management frameworks, policies and procedures throughout the product lifecycle.

What you will bring to the team:

• Knowledge of at least one core financial services industry: retail banking, insurance, financial advice/wealth.
• Previous experience in an area that supports Conduct, which could span from customer-facing to product teams, governance, regulation or dealing directly with conduct issues or responding to requirements of key regulators.
• Strong interpersonal skills to communicate with executives and directors, build relationships and develop customer-centric strategies.
• Ability to identify key conduct issues and translate broad principles into clear actions and outputs for a business.
• Commercial awareness and the ability to identify and seize opportunities to enhance revenue.
• Experience leading teams and delivering end to end project management.
• Positive and flexible attitude and an enthusiasm to embrace new challenges and growth opportunities to gain experience.
• Flexibility to work across New Zealand (and internationally) where required.

Life at KPMG We offer rewarding careers to talented individuals and a range of benefits to help provide holistic support for your work life, whatever your circumstance. As a KPMG employee, we will offer you:—   An array of health and wellness benefits such as free flu jabs, subsidised sporting events, access to EAP, additional leave to support you if you are diagnosed with COVID-19, access to e-bikes and other facilities. You will also have access to our Wellbeing@KPMG portal which has an extensive array of health and wellness advice.   —   Hybrid Working – a mix of working in the office and at home to enhance your work/life balance—   Flexible leave options, including the ability to purchase additional annual leave—   Access to ‘Whanau@KPMG’ – 18 weeks’ paid flexible leave for all new parents - primary and secondary carers—   Unlimited access to digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees.—   Corporate discounts on a range of lifestyle goods and services.—   Opportunity to join any of our Inclusion, Diversity and Equity networks as a participant and ally.—   Opportunity to join our Social club and enjoy activities such as cooking classes, painting, quiz nights and more.—   Time off for volunteering. —   Eligibility to our annual bonus plan. —   Opportunities for local and international secondments.  We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.