Jira Align Loyalty Advocate Specialist

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.This role is responsible for Jira Align retention (i.e. renewals and expansion). This role drives Jira Align retention across the product portfolio by proactively engaging 150 days pre expiry with Jira Align software and service renewals to mitigate churn, and identify expansion, upsell, upgrade, and cross-sell opportunities.As a Jira Align Loyalty Advocate Specialist, you will drive retention increases across Jira Align products by engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner closely with our Enterprise Solutions Advocates & our sales teams to contribute to the total book of business growth. You are responsible for providing deal support on opportunities, including white space analysis, install base research, and quoting support.

Skills & Experience:

• Multi-Tasking & Prioritization: Adapts to rapidly changing events and balances the complexity of the scope of ownership, while accurately judging priorities and keeping track of details.
• Strategic Sales Planning: Creates competitive and breakthrough sales strategies and plans, anticipating future consequences and trends accurately.
• Relationship Management: Cultivates business relationships, partnerships, and alliances internally, externally, and virtually. Defines collaboration and engagement scope with internal stakeholders: Account Executives, Loyalty Advocates, and Enterprise Development Representatives.
• Drive for Results: Proven track record of driving improvements in retention business and discovering & qualifying sales opportunities, ideally with experience in owning cross-sell / upsell opportunities end-to-end.
• Account Development & Planning: Nurtures relationships with key buyers and decision-makers and responds to sales opportunities to identify and grow customer accounts, plans and prioritizes activities for assigned accounts.
• Minimum Required Experience: 2-3 years experience in Enterprise account management, software renewals, customer success or other relevant business areas
• Understanding of Agile Frameworks including a basic understanding of how PMO's use Align.

CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $75,000 - $115,000Zone B: $67,500 - $103,500Zone C: $62,200 - $95,500Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please see here for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.