Infrastructure Expert Support Engineer

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Infrastructure Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!

Function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

• Become a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure and managing complex environments during failover and failback operations.
• Troubleshoot and resolve various technical incidents for Acronis customers and partners.
• Build and maintain strong relationships with customers and partners.
• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
• Training and mentoring junior team members by sharing technical expertise and best communication practices.
• Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products.

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Fluent English (both written and verbal) is mandatory. Additional languages are a plus.
• Advanced technical expertise in:
  • Linux OS - advanced hands-on experience with administration and troubleshooting of various Linux OS flavors (Red Hat Certified System Administrator as a baseline)
  • Networks – traffic inspection, routing and bandwidth analysis; experience with setup of services like DHCP, DNS, L2TP/IPSEC/Open VPN including high availability configurations
  • Private Cloud - deploying and managing any of various enterprise-grade virtualization and/or container solutions such as, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, Kubernetes
  • Good communication skills and customer service focus
  • Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.

WOULD BE CONSIDERED PLUS IF YOU HAVE

• Windows OS - administration and troubleshooting skills
• Public Cloud – management and troubleshooting of public cloud solutions like Google, Amazon, Azure.
• Business applications - deployment and troubleshooting of Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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