Incident Management Operations Lead

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.The Atlassian incident process is the most widely adopted and standardised process across the whole of the company. Incident management and the post incident review process form the backbone of service reliability and service improvements for our customers. We are looking for an accomplished engineer to join our Reliability Process Group.Working closely with the Incident Management automation team, you will lead the management of the Post Incident Process. You will provide incident related metrics and insights into incident data and also consult as domain specialists to our internal customers by building out and delivering our online and face to face training programs on how to manage incidents and postmortems effectively. You will become the go to person by gaining a complete understanding of our incident and post-mortem processes and seek out ways to make our post incident management process more robust, efficient and simple.

On your first day, you will have:

• Demonstrated experience with Incident Management within a cloud environment at scale - preferably both as an Engineer and as an Incident Manager
• Experience in root cause analysis and post-mortems
• Experience in driving teams to own root cause resolution and corrective actions
• Experience delivering training or education to groups
• Experience driving large-scale process improvements across areas of an organisation
• On-call experience

We'd be super excited if you have any of the following:

• Experience in incident wargaming or incident simulation such as the wheel of misfortune
• Experience preparing high-quality video training.
• Understanding of relational database structures and SQL
• Past experiencing in reading code or scripts (being technical always helps in incident resolution)
• Operations background (eg at some point working in NOC, as a sysadmin etc.)
• High-level technical understanding of networking and Linux/Unix based operating systems - docker, Kubernetes, AWS, APIs etc.

More about our teamReliability Process Group is part of our Production Engineering organisation; a specialist team that builds and operates highly scalable & reliable platform services.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.