Global Director, Growth Customer Advocacy

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We are looking for a Global Director who can build, develop, and empower a team of growth customer advocates (GCA) and Team Leads based across the globe. We are looking for a candidate who's eager to build out a new growth motion for our customers & for Atlassian. You'll report into our Head of Global Growth Customer Advocates. On one hand, you should be passionate about building (and breaking) new systems so these are truly ready for scale. On the other hand, you should believe that the only constant is 'change' and although Growth CAs have a clear swim-lane, things (will) change as we are building an agile growth engine. Lastly, we only want team players as the backbone who will be working & learning from each other; lone wolves or cowboy-mindsets are better used elsewhere! The Growth Customer Advocate team is focused on helping customers achieve success in their Atlassian Cloud Journey. We engage with larger SMB customers and are hyper-focused on Atlassian core cloud products. As a Director for the team, your goal is to provide your expert knowledge of customer service models and sales strategies to reach new heights for the company . You'd handle critical issues and work closely with various parties from other continents. Lastly, you'd effectively and creatively coordinate the day-to-day initiatives, including team stand-ups, meetings, target setting, coaching and performance management.

In this role, you'll get to:

• Use your extensive background in managing B2B customer service and sales teams to manage the growth team handling Cloud Premium edition upgrades within our existing user base
• Display infectious energy for the customer experience, as well as an affinity for customer concern and growth
• Drive opinions, ideas and feedback to create a more cohesive environment for your team. Coach your team improve their skills in managing a high volume of leads and opportunities of multiple sources and sizes through different channels (chat, phone, zoom & email)
• Work collaboratively with a geographically dispersed team
• Display adaptability and a willingness to adjust on the fly as things change

On your first day, we'll expect you to have:

• 3+ years of experience in at least a 2nd line leadership role, managing a group of managers/team leads
• A vast management experience within a B2B environment
• You possess a passion for provide outstanding customer outcomes and growth through several platforms and collaborate with teams across multiple regions
• You have mastery communication and can creatively get your thoughts across diverse culture
• A proven track record of delivering projects, from concept to execution
• An affinity for helping and developing your team to be successful - together and individually
• Have experience utilizing a CRM to manage individual/team key performance metrics

It would be great if you also have:

• A familiarity with Atlassian's suite of products
• Have experience working in a Flywheel type GTM environment, or similar
• Have a comprehensive understanding of Atlassian's GTM model

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.