Enterprise Technical Architect - DevOps

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're able to hire eligible candidates for this role in the Netherlands, the UK, Germany, France and Poland. If this sparks your interest, apply today and chat with our friendly recruitment team further.Your future teamThe Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.We're hiring an Enterprise Technical Architect with a focus in DevOps to join our Advisory Services Delivery team. You will report to a DevOps Delivery Manager in the Solutions Delivery part of the Advisory Services organization. Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian DevOps solutions, delivering technical guidance to drive customer value realization for clients that have purchased Advisory Services from Atlassian. Enterprise Technical Architects are accomplished at delivering performant technical practices at scale, aligning product capabilities with business needs and desired outcomes. They partner with Enterprise Solutions Strategists to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals.You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Technical Architects aim to help enterprise customers get the most of their Atlassian investment.

What you'll do

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
• Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
• Create solution content to support customer goals and outcomes
• Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
• Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external Partner teams to support the client, identify and promote expansion opportunities, and drive success.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background

• 8+ years of experience within SaaS companies
• 2+ years of Enterprise customer-facing roles
• Experience with popular best-in-breed products in the DevOps space that support enterprise-grade SDLC and CI / CD pipelines
• Background in software development and/or IT operations roles
• Experience identifying, testing, deploying, and integrating best-in-breed tooling that satisfies customer requirements and improves the end-user experience across their entire SDLC pipeline
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer's technical teams
• Experience helping an organization adopt an Atlassian product or similar product
• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity

#LI-MW2Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.