Enterprise Solutions Strategist - DevOps

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're able to hire eligible candidates for this role in the Netherlands, the UK, Germany, France and Poland. If this sparks your interest, apply today and chat with our friendly recruitment team further.Your future teamThe Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.We're hiring an Enterprise Solutions Strategist with a focus in DevOps to join our Advisory Services Delivery team. You will report to a DevOps Delivery Manager in the Solutions Delivery part of the Advisory Services organization. Atlassian Enterprise Solutions Strategists (ESSs) are technology and process champions, delivering solutions guidance to drive customer value realization for clients that have purchased Advisory Services from Atlassian. Enterprise Solutions Strategists demonstrate solution expertise to frame the customer's strategic direction and craft solutions to realize customer value. They partner with Enterprise Technical Architects to provide the solutions and recommendations to help the customer achieve their desired outcomes and goals.You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Solutions Strategists aim to help enterprise customers get the most of their Atlassian investment.

What you'll do

• Partner with customers to solve DevOps problems and achieve business goals using Atlassian solutions
• Build relationships with senior leadership within customer accounts with the overarching goal to understand their business, goals, and strategy to help support Atlassian's engagement and roadmap within the account
• Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
• Create solution content to support customer goals and outcomes
• Cultivate deep industry expertise in DevOps, staying up-to-date with evolving practices that support different types of teams
• Use your expertise to unlock the potential of customer teams and Atlassian teams alike
• Collaborate with Atlassian Enterprise Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client
• Help identify and promote opportunities for service and tool expansion within a client organization
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background

• 8+ years of experience within SaaS companies
• 2+ years of Enterprise customer-facing roles
• Demonstrated expertise in DevOps
• Experience with popular best-in-breed products in the DevOps space that support enterprise-grade SDLC and CI / CD pipelines
• Background in software development and/or IT operations roles
• Experience identifying improvement areas in existing processes and provide convincing solutions to affect positive change
• Customer discovery/interview skills with experience identifying and explaining themes from customer data
• Experience moving between coaching practices and teaching our customers how to use our tools to facilitate those practices
• Change management and solution rollout/adoption experience, ideally with an Atlassian product or similar

It's great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.