Desktop Support Engineer

As a Desktop support engineer at DAZN, you will be joining a Global Team located across regions, whilst your main focus will be to support the local office in Leeds with all IT-related queries. You will be capable of working independently and alongside other Engineers supporting users with their desktop IT needs, either onsite or remotely. Your role will involve being the main point of reference for various IT queries, relating to personal computers and business systems. Also, you will be working closely with other technology teams responsible for Enterprise Systems and Infrastructure at the company. Your teamYou will join a very international team, distributed across different locations: London, Amsterdam, and Katowice. You will be one of the main IT experts for Leeds location.This role is based in Leeds. The internal job title is Desktop Support Engineer.Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), annual performance-related bonus, private medical insurance, life assurance, pension contributions up to 5%, family-friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, and access to our internal speaker series and events.

As our new Desktop Support Engineer, you’ll have the opportunity to:

• Identify, log and resolve technical problems
• Fulfilment of 2nd line support service requests
• Managing hardware and software purchasing, services and support    
• Maintaining user facing infrastructure of desktops, laptops, mobile device and printers
• Identify potential changes and system improvements to present to Desktop Support Lead for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain the CMDB
• Update knowledge base   

You’ll be set up for success if you have:

• Excellent customer care
• Experience working in a Service Desk environment
• Windows PC / MAC engineering experience
• Basic networking experience (TCP IP/DNS/DHCP)
• Experience dealing with hardware suppliers
• Communication (to various levels)

Even better if you have:

• Experience with Mac Os Experience in Knowledge Management and/or Process Management Experience with ServiceNow 
• Experience with MS Office 365 
• Basic experience with Linux shell and LAMP stack 

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.