Data Science Manager - Customer Analytics

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and/or New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian helps teams everywhere change the world, and our software is used by more than half of the Fortune 100 companies, connecting people with content and co-workers they need to get their jobs done, faster. Our products are revolutionising the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity! Do you have a passion for crafting products and insights with data and do you love finding the next big ‘aha’ which changes the way a business thinks about their customers? Would you like to drive real change with global impact at the HQ of the world's hottest SaaS company?We’d love you to join us: We're looking for an Analytics & Data Science leader (Manager) with strong business instincts, management experience, creativity and analytics mastery. Someone who is passionate about applying these skills to lead multiple analytics teams, drive smarter product decisions, and ultimately delight our customers. This is a role that will stretch you, accelerate your learning curve and give you the chance to really leave your mark in the history of Atlassian.

On day one, you'll get to:

• Collaborate with Atlassian’s product leaders to provide data-driven viewpoints on strategic decisions, identify high impact opportunities for analysis and align priorities with the company strategy and product roadmap
• Lead a team of data scientists and plan insight and measurement roadmaps by collaborating with product partners, customer research, data engineers and other analysts
• Design targeted explorations of our seriously big data, in order to understand trends, find opportunities, and make recommendations to improve user journeys and customer value
• Be part of building an outstanding analytics culture at Atlassian. Leading by example, through education and creation of self-service tools, to make a lasting change in how your partners use data to make decisions

On the first day, we'll expect you to have:

• Extensive proven experience applying your analytics to initiatives which have had a positive impact to company level business and product decisions
• A very high bar for output quality; with experience coaching teams to balance rigour, perfection and speed
• Strong ability to influence; crafting compelling insights, explaining data science concepts to diverse audiences, and building decision confidence by sharing expertise of facts and uncertainties
• Familiarity partnering with multiple business functions. For example: Product Management, Engineering, Design, Finance, Customer Research and Data Engineering teams
• Experience in fostering teamwork in a “work from anywhere” environment
• Extensive previous experience in data manipulation and statistical programming languages (e.g. SQL, R, Python), and knowledge of cloud data environments (e.g. AWS)
• An agile development mentality, appreciating the benefit of constant iteration and improvement

It's a bonus, but not required, if you have:

• Prior experience with company wide transformations
• An understanding of SaaS business model and metrics
• Previously worked in global teams and high growth companies
• Are an active member of the broader analytics and data science community

More about our teamThe Customer Analytics team at Atlassian is tasked to drive insights about our customers throughout their lifecycle with Atlassian. The team is responsible from defining and maintaining a customer health score, build and manage models to predict potential churn and work cross-functionally to help customers get more value from our product suite, drive insights on the multi-year effort to transition on-prem customers to Cloud. This team partner very closely with other analytics teams. We are a highly collaborative team with a high bar of rigorous analyses, and we love to have fun along the way.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.