Associate SOC Engineer | Partial Remote

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.Who we are looking for:As a member of the Optiv Security Operations Department, a MSS TAC Engineer position provides frontline maintenance, remote support, and appliance/OS management and health monitoring to customers in a 24x7x365 TAC (Technical Assistance Center) environment. We’re looking for knowledge-seeking candidates who will be eager to dive into new things in a fast-paced and ever-changing environment. This role is fitting for those looking to trailblaze their career in network security. Operating as the first impression for Optiv clients in many cases, engineers deliver both third-party Authorized Support and Technology Management service lines and directly assist Optiv clients with their network and/or security-related issues and needs. These two service lines are often part of a much larger client-focused services agenda. Therefore, this position often plays a crucial part in helping to keep overall Optiv/client relationships successful.

How you’ll make an impact:

• Troubleshoot technical issues over the phone and via secure screen share
• Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third-parties, etc.
• Responsible for initial triage of incoming client issues
• Facilitate customer communication over the phone and email
• Document actions in ticketing systems to effectively communicate information to both internal resources and external customers
• Respond in a timely manner (with published SLA) to incident and support requests
• Perform basic troubleshooting to diagnose common Network problems using fundamental TCP/IP network skills
• Assist Engineering staff with lab systems configuration
• Update open ticket status for Engineers and other technicians within the ticketing system

Qualifications for success:

• A minimum of Associates Degree (A.A.) or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Network Administration, Engineering, or related area of study
• Related experience and/or training in a technology environment or equivalent combination of education and experience
• One or more of the following certifications is beneficial:  Palo Alto Networks – PCNSA or PCNSE, Check Point – CCSA or CCSE, F5 Networks – 301a/b (LTM), 302 (GTM), 303 (ASM), or 304 (APM), or Juniper Networks – JNCIA-Junos, JNCIS-ENT or JNCIS-SEC.
• Fundamental knowledge and minimal exposure to TCP/IP networking
• Entry-level desktop/networking experience, application software experience, with exposure to Microsoft and UNIX/Linux based operating systems
• Previous IT help desk experience preferred
• Strong soft skills
• A passion for information, network, and data security
• A solid understanding of information security and networking

MUST HAVES:

• Fundamental knowledge and minimal exposure to TCP/IP networking
• Entry-level desktop/networking experience, application software experience, with exposure to Microsoft and UNIX/Linux based operating systems
• Previous IT help desk experience preferred
• Strong soft skills
• A passion for information, network, and data security
• A solid understanding of information security and networking
• #LI-CP1

With Optiv you can expect:• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.